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DaVinci description
DaVinci, by AMC Technology, is a customizable contact center platform for businesses of all sizes. It allows you to connect various communication channels like voice, chat, and SMS into a single platform. DaVinci offers flexibility, letting you build custom solutions or use pre-built applications to manage customer interactions. It emphasizes data security and control, keeping your information safe. With DaVinci, you can tailor the agent's workspace for efficiency and integrate with popular CRM and contact center tools.
Who is DaVinci best for
DaVinci by AMC Technology offers a customizable contact center platform for businesses of all sizes. It integrates various communication channels into a single platform, allowing for custom solutions or pre-built applications. DaVinci prioritizes data security and control, enabling tailored agent workspaces and integrations with popular CRM and contact center tools.
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Best for small to large businesses (1-1000+ employees).
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Suitable for businesses across all industries.
DaVinci features
| Supported DaVinci offers pre-built applications for managing real-time events within the contact center environment. |
| Supported DaVinci simplifies UI layout management with its dedicated toolkit. |
| Supported DaVinci offers features for user management, data protection, and unified profiles to ensure centralized control. |
| Supported DaVinci's low-code platform and decoupled architecture streamline development and integration processes. |
| Supported DaVinci's toolkit streamlines data flow for efficient process automation and data integration. |
| Supported DaVinci's Experience Builder supports SSO/IDP authentication for secure access. |
| Supported DaVinci provides a custom toolkit enabling flexible development of tailored solutions. |
DaVinci pricing
The commentary is based on 1 reviews from DaVinci G2 reviews.
Reviews suggest DaVinci offers valuable features like CTI integration and call controls that lead to improved customer satisfaction and operational savings. No pricing information was found in the provided reviews.
See the DaVinci pricing page.
Cloud Environment
DaVinci Cloud Environment bundle includes DaVinci Platform, User Interface, Cloud Communication App and Cloud CRM App.
Hybrid/Premise Environment
DaVinci Hybrid/Premise Environment bundle includes DaVinci Platform, User Interface, Premise Communication App, Cloud CRM App and DaVinci Premise Gateway.
DaVinci alternatives
Twilio FlexMore suitable for mid-sized companies seeking a tailored contact center solution. Has a larger user base and is growing faster but has declining employee growth. Offers API access, CRM integrations, and helpdesk integrations. User reviews mention a user-friendly agent interface and omnichannel support but also report bugs and complex reporting. A Twilio Flex alternative and competitor.Read more
Five9Better for larger companies seeking extensive integrations and AI-powered features. It has more momentum and positive user reviews regarding customer support and integrations. Five9 is a strong DaVinci competitor and alternative.Read more
Genesys Cloud CXBetter for larger businesses. Has more momentum and positive user reviews with more AI features. A DaVinci alternative, competitor.Read more
TalkdeskStronger AI-powered features and better for a wider range of industries. More popular Talkdesk alternative. Has more user reviews available.Read more
Dialpad Ai VoiceBetter for smaller businesses needing basic phone service and AI powered transcriptions. Dialpad Ai Voice is a DaVinci alternative known for its user-friendly interface and seamless integrations. However, some users dislike inconsistent call quality and inaccurate transcriptions.Read more
Ameyo by ExotelBetter fit for small businesses and those focused on finance and retail. It has more website traffic momentum. Users love the cost-effectiveness, user-friendly interface, and CRM integrations, but dislike occasional server errors and the mobile app experience. It has more readily available user reviews and ratings.Read more
DaVinci FAQ
What is DaVinci and what does DaVinci do?
DaVinci by AMC Technology is a customizable contact center platform suitable for businesses of all sizes. It integrates various communication channels, offers custom or pre-built solutions, and prioritizes data security. DaVinci allows tailored agent workspaces and integrates with CRM and contact center tools.
How does DaVinci integrate with other tools?
DaVinci integrates with popular CRM and contact center tools, allowing for streamlined workflows and enhanced functionality. Its low-code platform and decoupled architecture further facilitate seamless integration with other systems.
What the main competitors of DaVinci?
Top alternatives to DaVinci include Twilio Flex, Five9, Genesys Cloud CX, and Talkdesk. These platforms offer similar contact center solutions with cloud-based infrastructure, omnichannel communication, and AI-driven features for enhanced customer experience.
Is DaVinci legit?
DaVinci is a legitimate contact center platform developed by AMC Technology. It offers customizable solutions, integrates with popular tools, and emphasizes data security. For more details, visit AMC Technology's website for information on DaVinci's safety and security measures.
How much does DaVinci cost?
DaVinci pricing starts at $270 per user per month billed annually for the Cloud Environment. The Hybrid/Premise Environment costs $366 per user per month. Volume discounts are available for both plans, making DaVinci potentially worth it for businesses.
Is DaVinci customer service good?
Customer reviews of DaVinci are generally positive. Users appreciate the administrative features, helpful staff, easy integration process, and call tracking functionality. One user did mention needing support for certain features, and another noted occasional disruptive screen-popping.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.