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CSAT.AI description
CSAT.AI is a software tool designed to improve customer service quality in contact centers. It helps businesses save money by monitoring customer calls in real-time and giving agents immediate feedback. This allows agents to adjust their approach during the call and improve customer satisfaction. The software also tracks important metrics, allowing managers to identify recurring problems and improve overall efficiency. CSAT.AI can help your contact center deliver a better customer experience while also saving on operational costs.
Who is CSAT.AI best for
CSAT.AI is a customer service tool that helps contact centers improve customer satisfaction and reduce costs. It provides real-time feedback to agents, allowing them to adjust their approach during calls. Managers can track key metrics and identify areas for improvement. CSAT.AI is best for small to medium businesses in e-commerce or software/IT looking to enhance customer experience and operational efficiency. It offers flexible pricing plans to suit different budgets.
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Ideal for small to medium businesses focused on improving customer satisfaction.
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Best for e-commerce and software/IT companies.
CSAT.AI features
| Supported CSAT.AI helps reduce call abandonment rates by identifying wait times and transfer issues and by facilitating automation. |
| Supported CSAT.AI tracks metrics and KPIs to reveal repeat issues and helps to put systems in place to address them. |
| Supported CSAT.AI tracks interaction length, wait time, and agent follow-up speed to improve efficiency, providing data-driven insights. |
| Supported CSAT.AI tracks call volume data and customer self-service usage to optimize agent scheduling and staffing. |
| Supported CSAT.AI monitors agent adherence to schedules, including breaks and work time, to enhance efficiency. |
| Supported CSAT.AI helps manage volume spikes by providing procedures and options like automated systems and temporary outsourcing. |
| Supported CSAT.AI monitors calls and offers immediate feedback, empowering agents to adjust their approach and improve customer satisfaction. |
CSAT.AI pricing
The commentary is based on 1 reviews from CSAT.AI G2 reviews.
While CSAT.AI delivers fast customer question replies and efficient query resolution, some users find the pricing expensive. Consider your budget and needs when evaluating this customer support automation solution.
See the CSAT.AI pricing page.
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CSAT.AI has a free trial.
Lite
Unlimited Agent Surveys, Multi-Channel Support with Robust Filters (Tags/Categories), Manager Dashboard with Weekly Reports and Open-Ended Feedback Analysis, Performance Trends with Immediate Results
Professional
Unlimited tickets, Agent Coaching, AI-powered Surveys, Brand Threats, Agent Abuses, Trending Keywords, Agent Dashboard & Customer Sentiment Journey, Create your own Phrase-based and Gen AI Models & Priority Support
Enterprise
Everything in Professional plus: Custom Agile Workflow and API Integration, Custom Algorithm & Metrics, Voice Analysis, 24/7 Support, Private Cloud Hosting (min. 500 agents)
CSAT.AI alternatives
TalkdeskBetter for larger companies and a wider range of industries. Talkdesk is a strong CSAT.AI competitor and alternative.Read more
Enghouse InteractiveBetter for medium and large companies, and suitable for healthcare, retail, media, professional services, and software/IT. More communication channels and CRM integrations are available. Offers flexible deployment options (cloud, on-premise, hybrid). Enghouse Interactive is growing faster. Note that some users dislike customer service and complex pricing.Read more
Avaya Experience PlatformBetter for enterprise companies. A broader range of industry applications. More established, but with declining momentum. Users praise ease of use and reliability, but note occasional call issues.Read more
TeleCMIBetter for a wider range of company sizes and industries. Offers a free trial. More features like call logging, agent monitoring, and real-time statistics. Users praise its customer support, ease of use, and CRM integrations. However, users note the mobile app and SMS functionality could be improved. More user reviews and positive pricing sentiment.Read more
VoisoBetter fit for companies in diverse sectors like healthcare, finance, retail, and education. Excellent customer support and user-friendly interface. Offers stronger CRM and helpdesk integrations. Growing faster than CSAT.AI. More positive user reviews mentioning valuable call analytics features.Read more
CSAT.AI FAQ
What is CSAT.AI and what does CSAT.AI do?
CSAT.AI is a real-time call monitoring software for contact centers. It provides agents with immediate feedback during calls to improve customer satisfaction and helps managers identify areas for improvement. This AI-powered tool ultimately aims to enhance the customer experience and reduce operational costs for small and medium-sized businesses.
How does CSAT.AI integrate with other tools?
There is no information available regarding CSAT.AI's integrations with other tools. However, it's designed for small to medium businesses focused on customer support, particularly in areas like e-commerce and IT, aiming to improve customer satisfaction.
What the main competitors of CSAT.AI?
CSAT.AI's main competitors include Talkdesk, Summatti, Enghouse Interactive, Avaya Experience Platform, TeleCMI, and Voiso. These alternatives offer similar features like AI-powered analytics, call routing, and customer interaction management tools.
Is CSAT.AI legit?
CSAT.AI appears to be a legitimate software aimed at improving customer satisfaction. G2 reviews rate it 4.8/5, suggesting user satisfaction. However, limited information is available regarding its market presence and user experiences. Consider exploring alternatives like Talkdesk or Summati for more established options.
How much does CSAT.AI cost?
CSAT.AI pricing includes the Lite plan at $8/month, the Professional plan at $20/month, and the Enterprise plan with custom pricing. Contact CSAT.AI for Enterprise pricing details. Is CSAT.AI worth it? The product offers AI-powered surveys and robust analytics for enhanced customer satisfaction.
Is CSAT.AI customer service good?
CSAT.AI receives positive customer feedback regarding its fast response times and efficient query resolution. Users appreciate the minimal company interference, allowing for quick replies to customer questions. However, some users find the pricing to be expensive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.