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ChatWork description
ChatWork is a team communication platform designed to streamline collaboration for global teams. It consolidates essential tools such as secure instant messaging, video conferencing, task management, and file sharing within a single platform. ChatWork prioritizes data security with 256-bit encryption and holds ISO 27001 certification, a globally recognized security standard.
Who is ChatWork best for
ChatWork is a team communication platform ideal for small to medium-sized businesses, especially those with global or remote teams. It offers secure instant messaging, video conferencing, task management, and file sharing in one platform. Users praise its ease of use and setup, convenient features, and secure data encryption. However, some users mention limitations with group chat creation and occasional notification delays.
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Ideal for small to medium-sized businesses seeking streamlined communication and collaboration.
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A good fit for industries like healthcare, e-commerce, retail, manufacturing, education, and more.
ChatWork features
| Supported Screen sharing is supported in Chatwork Live during video calls. |
| Supported ChatWork supports group messaging for team communication and collaboration. |
| Supported ChatWork supports creating, assigning, tracking, and managing tasks. |
| Supported Chatwork uses 256-bit encryption, is ISO 27001 certified, and uses AWS for secure data storage. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
ChatWork reviews
We've summarised 87 ChatWork reviews (ChatWork GetApp reviews, ChatWork Capterra reviews and ChatWork G2 reviews) and summarised the main points below.
- Easy to use and set up for teams.
- Good customer service.
- Convenient platform for team communication, tasks, and file sharing.
- Fast messaging and easy project navigation.
- Secure platform with robust data encryption.
- Limited group chat creation. Requires upgrade to join more groups.
- Real-time translation can be inaccurate.
- Message notifications can be delayed or missed.
- User interface could be more modern and appealing.
- Searching old messages and threads can be difficult.
ChatWork pricing
The commentary is based on 7 reviews from ChatWork Capterra reviews and ChatWork G2 reviews.
ChatWork's free plan offers sufficient features for individual use, but its premium pricing is considered expensive by some, especially given the limitations on group chats in the free version. Others find the paid plans reasonable for business use.
See the ChatWork pricing page.
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ChatWork has a free plan.
Free
Maximum 100 users, Secure messaging, External Organization Contacts: 20people/1user, 1:1 chat External Organization Users:20people, Unlimited number of group chats, View messages within the last 40 days, 1:1 video calls, Two-factor authentication, 10GB storage / organization, Searchable message history, Task management, Free iOS, Android & Desktop apps, General support, User Management (limitations apply), File Management, Auto connect
Business
Unlimited users, Secure messaging, Unlimited External Organization Contacts, Unlimited 1:1 chats, Unlimited number of group chats, Unlimited number of viewable messages, Group video calls, Two-factor authentication, 10GB storage / user, Searchable message history (search options available), Task management, Free iOS, Android & Desktop apps, Dedicated support, User management, File management, Auto connect, Import CSV file of contacts
ChatWork alternatives
Google WorkspaceBetter for enterprise customers due to scalability and wider industry applicability including Finance, Legal, and Non-profit sectors. More established, with positive pricing sentiment and higher G2 ratings. Known for seamless Google integrations and user-friendly interface, but note occasional outages. ChatWork alternative; Google Workspace competitor.Read more
Webex MeetingsBetter for larger enterprises. More focused on video conferencing and online meetings. Offers real-time translation and breakout rooms.Read more
WhallerBetter for organizations needing anonymous feedback features. Has stronger security and privacy features. More momentum in website traffic growth.Read more
Google MeetBetter for larger enterprises and offers tighter integration with Google Workspace. More suitable as a general-purpose video conferencing solution. Boasts higher ratings on G2 and Capterra.Read more
Zoho CliqBetter for larger enterprises. Integrates with Zoho CRM and Zoho Mail. Has a faster website traffic growth and employee growth, indicating more momentum as a ChatWork competitor and alternative.Read more
CommuniCloudBetter for larger organizations. Offers video recording and integrates with Cisco Webex. Has a clunkier mobile app and higher pricing. ChatWork alternative. CommuniCloud competitor.Read more
ChatWork FAQ
What is ChatWork and what does ChatWork do?
ChatWork is a team communication platform that streamlines collaboration through secure instant messaging, video conferencing, task management, and file sharing. It's known for its ease of use and secure data encryption, making it ideal for small to medium-sized global teams. However, some users find the interface outdated and experience occasional notification delays.
How does ChatWork integrate with other tools?
ChatWork integrates with other tools through its API and offers integrations with popular services like Google Drive, Dropbox, and Salesforce. This allows for seamless file sharing, data synchronization, and enhanced workflow efficiency across different platforms.
What the main competitors of ChatWork?
Top ChatWork alternatives include Microsoft Teams, Slack, Google Chat, and Flock. These platforms offer similar features like team messaging, file sharing, and task management, catering to various business needs.
Is ChatWork legit?
Yes, ChatWork is a legitimate and safe platform. It prioritizes data security with 256-bit encryption and holds ISO 27001 certification. Users appreciate its ease of use and convenience for team communication, tasks, and file sharing.
How much does ChatWork cost?
ChatWork offers a Free plan for up to 100 users. For larger teams needing more features, the Business plan is available for $7 per user per month. No pricing is given for enterprise options.
Is ChatWork customer service good?
ChatWork's customer service receives mixed reviews. While some users praise its helpfulness, others have found it neglectful and rude. More feedback is needed to form a definitive conclusion.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.