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CallTower description
CallTower provides cloud-based business phone systems, essentially replacing traditional phone lines. They specialize in unifying communication tools like phone calls, video conferencing, and messaging, integrating with popular platforms like Microsoft Teams and Cisco Webex. They focus on providing reliable service with a global reach, making them suitable for mid-sized companies with a need for clear and dependable communication. Their key promise is simplified technology management, allowing you to control your communication systems without needing extensive technical knowledge.
Who is CallTower best for
CallTower offers a cloud-based phone system ideal for mid-sized businesses. Users praise the seamless Microsoft Teams integration and cost-effectiveness, while some note occasional slow customer support and a clunky portal. It unifies communication tools, simplifying technology management.
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Best for mid-sized businesses seeking unified communication.
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Suitable for businesses relying on Microsoft Teams or Cisco Webex.
CallTower features
| Supported Video conferencing with screen sharing and collaboration is supported via CT Cloud Meeting and Microsoft Teams integration. |
| Supported CallTower offers direct integration with Microsoft Teams for voice calling and enhanced collaboration via Unite for Teams and Direct Routing. |
| Supported CallTower offers unified communications by integrating voice, video, messaging, and collaboration tools. |
| Supported CallTower offers global voice and messaging services in over 70 countries. |
| Supported CallTower offers SIP trunking with global availability, scalability, and integration with cloud platforms. |
| Supported CallTower offers AI-powered contact center with advanced routing, queue management, and real-time insights. |
| Supported CallTower offers HD video conferencing, secure messaging, and access from any device. Unlimited calling is not explicitly mentioned. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
CallTower reviews
We've summarised 249 CallTower reviews (CallTower G2 reviews) and summarised the main points below.
- Excellent and knowledgeable technical support staff, praised for quick responses and helpfulness.
- Seamless integration with Microsoft Teams, providing a unified communication platform.
- Cost-effective solution for businesses, often cheaper than alternatives or in-house systems.
- Reliable service with high call quality and few dropped calls.
- Flexible and scalable, allowing businesses to easily add or remove users and features as needed.
- Customer support response times can be slow, sometimes taking days or weeks to resolve issues.
- CallTower Connect portal is clunky, outdated, and difficult to navigate.
- Billing issues and discrepancies are common, requiring manual monitoring and follow-up.
- Limited device compatibility with certain Polycom or Yealink phones.
- Onboarding process can be slow and require extensive paperwork, especially for number porting.
CallTower pricing
Users sentiment
See the CallTower pricing page.
CallTower alternatives
Cisco MerakiBetter for understanding in-store customer behavior and engagement. A strong Cisco Meraki alternative for companies prioritizing network management and WiFi analytics. More focused on retail and similar industries.Read more
Five9Better for contact centers and integrates AI for enhanced customer experience. It has broader industry applications and higher ratings, but slower momentum compared to the CallTower alternative.Read more
Microsoft 365Better for document creation, email, and general office productivity. Wider industry applicability. Has significantly more website traffic momentum as a Microsoft 365 alternative.Read more
Zoom RoomsBetter for hybrid work models. More user-friendly, but has occasional glitches. Higher ratings and growing faster than CallTower. Pricing sentiment is negative.Read more
TalkdeskMore focused on contact center AI features for improved customer experience. Better for larger businesses needing robust analytics and integrations. A CallTower alternative and competitor with wider industry coverage.Read more
LoopUpBetter for larger companies needing global phone service consolidation. Has experienced declining momentum recently. Provides basic audio conferencing and mobile apps. A CallTower alternative, competitor.Read more
CallTower FAQ
What is CallTower and what does CallTower do?
CallTower offers cloud-based phone systems, unifying communication tools like video conferencing and messaging. They integrate with platforms like Microsoft Teams, providing reliable service and simplified technology management for mid-sized companies needing clear and dependable global communication.
How does CallTower integrate with other tools?
CallTower integrates with popular platforms like Microsoft Teams and Cisco Webex, unifying communication tools such as phone calls, video conferencing, and messaging. It also offers SIP trunking with global availability and integration with cloud platforms.
What the main competitors of CallTower?
Top alternatives to CallTower include Talkdesk, LoopUp, JustCall, Zoom Workplace, Nextiva, and NUACOM. These competitors offer similar cloud-based communication and collaboration features, often with varying specializations like contact center solutions or integrations with specific platforms.
Is CallTower legit?
Yes, CallTower is a legitimate business. They offer cloud-based phone systems and unified communications, integrating with platforms like Microsoft Teams. They are generally well-regarded for their reliable service and helpful support, though some users have reported issues with billing and their online portal.
How much does CallTower cost?
I could not find pricing details for CallTower. Contact their sales team for a customized quote based on your business needs. Consider exploring alternative options if budget is a primary concern.
Is CallTower customer service good?
CallTower's customer service receives mixed reviews. While many users praise the knowledgeable and helpful support staff, others mention slow response times, sometimes taking days or even weeks. Thorough and effective support is available, but responsiveness can be inconsistent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.