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BrightHR description
BrightHR is a cloud-based HR software platform designed for small to medium-sized businesses. It offers tools to manage employee data, absences, time off, scheduling, expenses, and training, all within a single platform. BrightHR also includes features like an employee discount program and access to HR advice. It's designed to streamline HR processes and reduce administrative tasks for businesses.
Who is BrightHR best for
BrightHR is a user-friendly HR platform ideal for small to medium-sized businesses. It streamlines HR tasks such as managing employee data, absences, and time off. Users praise its intuitive interface and helpful onboarding, while some note limitations in shift customization and pricing.
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Best for small to medium businesses (SMBs) seeking streamlined HR.
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Suitable for various industries needing simplified HR processes.
BrightHR features
| Supported BrightHR offers unlimited document storage, accessible anytime, anywhere. |
| Supported BrightHR offers payroll management, tax calculations, and paycheck generation. |
| Supported BrightHR allows creating, managing, and customizing employee work shifts. |
| Supported BrightHR provides tools to manage employee leave requests, approvals, balances, and policies. |
| Supported BrightHR offers a document management solution for storing and organizing files. |
| Supported BrightHR supports time tracking via its integrated Blip app, accessible on mobile and web. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
BrightHR reviews
We've summarised 88 BrightHR reviews (BrightHR G2 reviews) and summarised the main points below.
- User-friendly interface and easy implementation.
- Comprehensive onboarding and training provided by helpful staff (e.g., Samuel, Niqua, Makinzie).
- Effective for managing employee data, absences, and time off.
- Useful document storage and distribution feature with read receipts.
- Streamlines HR processes and reduces administrative tasks.
- Good customer support, responsive to queries.
- Mobile app (Blip) is useful for clocking in/out and tracking time.
- Provides legally compliant document templates and HR advice.
- Centralizes HR, admin, and payroll information.
- Helpful for managing staff rotas and shift scheduling (though some limitations noted).
- Limited customization options for shift patterns.
- Pricing remains high even with reduced staff.
- No live chat support option.
- Limited control over user permissions; unable to assign roles like finance/payroll manager without employee management responsibilities.
- Difficult to track employee overtime.
- Vague 24-month renewal policy with a six-month cancellation notice and no prior renewal notification.
- Lack of calendar integration.
- Inability to schedule authorized leave in hours instead of days/half days.
- Requires multiple app downloads (Blip, Pop).
- Mobile app is less user-friendly than desktop version with limited features.
- Payroll functionality is not easy to use.
- Some features are not conducive to part-time workers.
- Slow loading times for reports and employee information.
BrightHR pricing
The commentary is based on 2 reviews from BrightHR G2 reviews.
While BrightHR streamlines HR processes like vacation requests and document management, some users find its functionality limited for the price. Reviewers mention high costs even with reduced staff numbers, suggesting a need for more flexible pricing tiers.
Users sentiment
BrightHR alternatives
PaylocityBetter fit for larger organizations. Has broader industry coverage. Growing faster. Offers mobile payroll and payroll system integrations.Read more
UbiHRMBetter for onboarding. Has mobile payroll access. Growing faster than BrightHR regarding website traffic.Read more
PaycorBetter fit for mid-size and large businesses. Caters to various industries like healthcare, manufacturing, and professional services. Provides recruiting, onboarding, benefits administration, and talent management features. Offers more integrations with other business software.Read more
BambooHRBetter for applicant tracking and onboarding. Has broader industry applicability. Growing faster. A strong BrightHR competitor and alternative.Read more
Hono HCMBetter fit for mid-size and large companies. Offers conversational AI for employee self-service and data-driven insights. Positively rated by users for comprehensive features and robust attendance tracking. However, users dislike slow processing speeds and limited mobile app functionality.Read more
BrightHR FAQ
What is BrightHR and what does BrightHR do?
BrightHR is a cloud-based HR software platform for small to medium-sized businesses. It streamlines HR tasks such as managing employee data, absences, time off, scheduling, and expenses, all in one place. BrightHR also offers an employee discount program and HR advice.
How does BrightHR integrate with other tools?
BrightHR integrates with several payroll and accounting software, but information on specific integrations is limited. It offers its own mobile apps, Blip for time tracking and Pop for communication. For other integrations, contacting BrightHR directly is recommended.
What the main competitors of BrightHR?
Alternatives to BrightHR include Paylocity, BambooHR, Rippling, and HR Partner. These competitors offer similar HR and payroll functionalities for small to medium-sized businesses. They often focus on streamlining HR tasks, improving employee engagement, and providing data-driven insights.
Is BrightHR legit?
Yes, BrightHR is a legitimate HR software platform. It's known for its user-friendly interface and helpful customer support. While the pricing can be a concern and some features have limitations, many users find it effective for managing core HR tasks.
How much does BrightHR cost?
BrightHR pricing is not publicly available. Contact BrightHR directly to obtain specific product pricing and determine if it's worth the investment for your business needs.
Is BrightHR customer service good?
BrightHR's customer service is generally viewed positively. Users frequently praise the helpfulness, knowledge, and patience of support staff, particularly during onboarding and training. Specific staff members like Samuel, Niqua, and Makinzie are often mentioned for their excellent assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.