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Bento description
Bento is a software platform designed to help your employees learn how to use other software your company has adopted. It provides on-screen guidance and tutorials within the applications themselves. This allows for faster onboarding of new employees and helps existing staff learn new tools. Bento also provides analytics so you can track how effectively software is being used across your organization.
Who is Bento best for
Bento is a software adoption platform ideal for SMB SaaS companies looking to onboard new employees and train staff on new tools. Users praise its ease of use and implementation, as well as excellent customer support. However, some users mention limited mobile functionality and room for improvement in reporting features. Bento offers interactive walkthroughs, checklists, and tooltips to guide users within applications, enhancing software adoption and boosting productivity.
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Best fit for small to medium-sized businesses (SMBs).
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Suitable for B2B SaaS companies.
Bento features
| Supported Bento supports creating guides and tracking user actions, enabling step-by-step guidance. |
| Supported Bento supports onboarding checklists with features like inline checklists and personalized onboarding flows. |
| Supported Bento supports tooltips for guiding users, as confirmed by user reviews. |
| Supported User segmentation is supported, primarily based on job roles and experience levels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Bento reviews
- Easy to use and implement, requiring minimal developer involvement.
- Excellent customer support, responsive and helpful.
- Highly customizable guides and in-app experiences.
- Effective for onboarding, training, and ongoing user education.
- Seamless integration with existing products.
- Limited mobile functionality.
- Reporting features could be more robust.
- Occasional UI bugs in the dashboard.
- Limited self-serve documentation.
- Confusing pricing options.
Bento pricing
The commentary is based on 3 reviews from Bento G2 reviews.
Bento's pricing is considered somewhat confusing or opaque by some users, but the quick time-to-value and minimal developer involvement are appreciated. The perceived value outweighs the pricing concerns for many, especially given the robust features and responsive customer support.
See the Bento pricing page.
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Bento has a free trial.
Starter
Includes all of their guide components, AI powered guide builder, Slack and Segment integrations, and analytics & reporting.
Growth
Everything in Starter plus advanced customization, split testing, NPS surveys, and Slack support.
Scale
Everything in Growth plus custom MAU pricing, custom contract terms, Salesforce and Zendesk integrations, and premium support.
Bento alternatives
AppLearnBetter for enterprise companies. More technical configuration and backend management. Lower ratings on Glassdoor. Bento alternative for larger organizations.Read more
UserGuidingMore suitable for product teams at SaaS companies wanting a no-code solution. Has more momentum currently. Users report the interface can be difficult and guides break after UI updates.Read more
ChameleonBetter suited for mid-market and enterprise companies. Caters to a wider range of industries, including finance, e-commerce, and retail. Offers features like modals and banners. More positive pricing sentiment.Read more
Workleap OfficevibeBetter for improving workplace culture and boosting employee engagement. More suitable for gathering employee feedback, recognizing accomplishments, and managing performance.Read more
Pluralsight SkillsBetter for upskilling technical teams with its wider course catalog. More suitable for individual learners or companies focused on general tech training, making it a good Pluralsight Skills alternative.Read more
WalkMeBetter suited for enterprise companies and has broader industry applicability. More established WalkMe alternative with wider adoption and greater momentum.Read more
Bento FAQ
What is Bento and what does Bento do?
Bento is a software adoption platform that helps employees learn how to use company software through in-app guidance and tutorials. It offers interactive walkthroughs, onboarding checklists, and tooltips for improved user training and software adoption tracking, simplifying employee onboarding and ongoing learning. It's best for small to medium-sized businesses.
How does Bento integrate with other tools?
Bento seamlessly integrates with existing products to deliver in-app guidance and support. It's designed for minimal developer involvement, enabling easy implementation and customization within your current software ecosystem.
What the main competitors of Bento?
Top alternatives to Bento include UserGuiding, AppLearn, Chameleon, and WalkMe. These competitors offer similar in-app guidance and user onboarding features. Intercom and Candu are also relevant alternatives, focusing on customer support and in-app engagement, respectively.
Is Bento legit?
Yes, Bento is a legitimate software platform. User reviews praise its ease of use and implementation, along with excellent customer support. It effectively helps onboard new employees and train existing staff on new software. While some users mention limited mobile functionality and room for improvement in reporting, Bento is generally considered a safe and helpful tool.
How much does Bento cost?
Bento pricing starts at $250/month for the Starter plan, $1200/month for the Growth plan, and custom pricing for the Scale plan. A free trial is available, and pricing is based on monthly active users.
Is Bento customer service good?
Bento's customer support receives overwhelmingly positive feedback. Users consistently praise the responsiveness and helpfulness of the support team, describing them as "stellar," "super responsive," and an "extension of our team." They appreciate the guidance and quick solutions provided by Bento's support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.