Last updated on
Company health
Ratings
Aisera description
Aisera provides AI-powered tools designed to automate tasks and improve efficiency for mid-sized and larger companies. Their software acts like a virtual assistant for customer service, IT, HR, and other departments. Aisera aims to streamline processes like answering employee questions, resolving IT issues, and providing customer support, through features like AI-powered search, chatbots, and automated workflows. Their focus is on providing accurate information and resolving issues automatically to free up your employees' time and reduce your operational costs.
Who is Aisera best for
Aisera is an AI-powered automation platform ideal for mid-sized and large businesses looking to streamline operations and improve efficiency. Users praise Aisera's seamless integrations, effective AI chatbot, and strong customer success team. However, some have noted a need for improved documentation and admin UI simplification. Aisera offers various AI-powered tools like chatbots and workflow automation, focusing on automating customer service, IT, and HR tasks.
-
Best fit for mid-sized to large businesses.
-
Suitable for various industries seeking AI-driven automation.
Aisera features
| Supported Aisera uses AI to predict and prevent IT issues, offering proactive insights and recommendations. |
| Supported Aisera offers seamless IT service management, AI-powered efficiency improvements, and valuable insights for managers. |
| Supported Aisera offers AI-powered self-service, leading to faster resolutions and better insights. |
| Supported Aisera offers workflow automation with a visual drag-and-drop interface. |
| Supported Aisera centralizes information, making it readily available to users and promoting seamless knowledge sharing. |
| Supported Aisera offers AI chatbots and virtual assistants that automate conversations and provide instant responses. |
| Supported Aisera offers AI-powered insights and assistance for IT service management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Reliability and Performance
Ease of Implementation
Aisera reviews
We've summarised 109 Aisera reviews (Aisera G2 reviews) and summarised the main points below.
- Seamless integrations with various platforms, especially ServiceNow.
- Highly effective AI-powered chatbot for automating common IT and HR tasks.
- User-friendly interface for end-users interacting with the chatbot.
- Strong customer success team, praised for responsiveness and collaboration.
- Provides valuable insights and analytics on user interactions and chatbot performance.
- Lack of comprehensive documentation and training resources for administrators.
- Slow customer support response times and difficulty resolving complex issues.
- Admin UI can be complex and difficult to navigate for some users.
- Initial setup and implementation can be time-consuming and resource-intensive.
- Limited customization options for certain features and integrations.
Aisera alternatives
Enterprise BotHas stronger momentum and offers live chat, email automation, and voice bots. Serves similar customer profiles.Read more
FreshserviceBetter for IT management. Has grown its employee base much faster. More intuitive interface, but documentation can be outdated.Read more
ConfluenceBetter for project documentation and knowledge sharing. A Confluence alternative for those seeking AI-powered automation for customer service, IT, and HR tasks.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on improving user experience and software adoption.Read more
AteraBetter for IT departments in small to medium businesses and Managed Service Providers. Focuses on IT infrastructure management with features like hardware inventory, patch management, and a self-service portal. Has more momentum based on LinkedIn employee growth.Read more
Curious ThingBetter for smaller businesses and those focused on healthcare, finance, or e-commerce. Has less momentum based on employee growth and website traffic. Fewer integrations and features for IT and HR.Read more
Aisera FAQ
What is Aisera and what does Aisera do?
Aisera offers AI-driven automation tools for mid-size and large companies to boost efficiency. Their virtual assistant streamlines customer service, IT, and HR tasks, using AI-powered search, chatbots, and automated workflows to resolve issues quickly and reduce operational costs.
How does Aisera integrate with other tools?
Aisera seamlessly integrates with various platforms, notably ServiceNow, to enhance its functionalities. It also connects with other communication and business tools to centralize information and streamline workflows. This allows for efficient automation across different departments, improving overall productivity.
What the main competitors of Aisera?
Aisera's top competitors include Freshservice, Enterprise Bot, and Atera. These alternatives offer similar AI-powered solutions for IT service management, customer support automation, and workflow optimization. Other competitors like Tiledesk, ClickUp, and Jira Service Management provide overlapping functionalities in customer service and project management.
Is Aisera legit?
Aisera is a legitimate AI-powered automation platform. Reviews show users appreciate its integrations, chatbot effectiveness, and insights. However, potential users should be aware of potential challenges with documentation, support response times, and admin UI complexity.
How much does Aisera cost?
Aisera does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific needs and to determine if the product is worth it for you.
Is Aisera customer service good?
Aisera's customer service receives positive feedback for their responsiveness and collaboration, particularly from their customer success team. However, some users have reported slow support response times for complex issues and a lack of comprehensive documentation. Overall, users appreciate the collaborative approach and willingness to help, despite occasional delays.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.