Logo of WebID

WebID

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
7% increase in the last year
Web traffic
11% increase in the last quarter
Financing
May 2017 - $2M

Ratings

G2
4.0/5
(2)
TrustPilot
4.3/5
(60)

WebID description

WebID offers a suite of identity verification tools, helping businesses confirm the identities of their customers online. Using various methods like video chat, digital IDs, and database checks, WebID helps deter fraud and ensure compliance with know-your-customer regulations. Their platform caters to various industries such as e-commerce, finance, and telecommunications, providing a streamlined and secure way to verify user identities.

Who is WebID best for

WebID offers robust online identity verification for businesses. Users praise the helpful staff, efficient process, and easy-to-use interface. However, some have reported negative experiences with staff and technical issues. Ideal for enterprises in regulated industries needing secure customer verification.

  • Best for larger enterprises, suitable for medium-sized businesses, and less ideal for small companies.

  • Caters to various sectors, including e-commerce, finance, and telecommunications.

WebID features

Type the name of the feature or, in your own words, tell us what you need
Supported

WebID automates ID verification with document scanning and database checks.

Supported

WebID can verify documents like passports and ID cards for secure transactions.

Supported

WebID offers high-speed and automated identity verification, suggesting real-time capabilities.

Supported

WebID supports KYC checks, including identity verification and document authentication.

WebID reviews

We've summarised 62 WebID reviews (WebID TrustPilot reviews and WebID G2 reviews) and summarised the main points below.

Pros of WebID
  • Helpful and patient staff who speak English.
  • Fast and efficient verification process.
  • Easy-to-use interface and clear instructions.
  • Secure and trustworthy identity verification.
  • Good multi-device browser support.
Cons of WebID
  • Rude and unprofessional staff.
  • Unclear instructions and difficult process, especially regarding document uploading.
  • Technical issues: software incompatibility with Chrome, dropped calls, audio problems, and TAN rejection.
  • Racist operators refusing service based on nationality or passport photo.
  • Long wait times and difficulty reaching a human operator.

WebID alternatives

  • Logo of IBM Security Verify
    IBM Security Verify
    Better for larger enterprises, particularly those in software/IT, finance, and government. Offers more comprehensive identity and access management, including single sign-on and passwordless login. Is growing faster and has better ratings on G2. However, some users dislike its documentation and complexity.
    Read more
  • Logo of Veratad
    Veratad
    Better for smaller companies. A Veratad alternative for age verification and KYC checks.
    Read more
  • Logo of IT Glue
    IT Glue
    Better fit for IT documentation and password management. Geared towards IT professionals and MSPs.
    Read more
  • Logo of JumpCloud
    JumpCloud
    Better for mid-sized companies needing comprehensive IT management. Focuses on streamlining user, device, and access management from a central platform. Has broader industry applicability and is growing faster. Offers more robust features like cloud directory sync and Active Directory integration. JumpCloud is a strong WebID alternative and competitor.
    Read more
  • Logo of Auth0 by Okta
    Auth0 by Okta
    Better for software companies and suited for medium-sized businesses. Negative pricing sentiment. Auth0 by Okta is a WebID alternative and competitor.
    Read more
  • Logo of Google Authenticator
    Google Authenticator
    Better for individual users and educational institutions. Simpler 2FA focused solution. Free and readily available. Lacks robust backup and recovery options. Not ideal for enterprise-level scalability. A strong WebID alternative, Google Authenticator competitor for basic MFA.
    Read more

WebID FAQ

  • What is WebID and what does WebID do?

    WebID is an online identity verification platform that helps businesses verify customer identities to prevent fraud and ensure compliance. Using methods like video chat and database checks, WebID offers a secure and streamlined process for KYC regulations, primarily serving e-commerce, finance, and telecommunications sectors.

  • How does WebID integrate with other tools?

    WebID integrates with various systems through its API and webhooks, enabling seamless identity verification within existing workflows. It supports real-time verification and KYC checks, facilitating efficient onboarding and compliance. More specific integration details are limited.

  • What the main competitors of WebID?

    Top alternatives to WebID include IBM Security Verify, Veratad, and Auth0 by Okta. These competitors offer similar identity verification solutions with features like document authentication, KYC checks, and fraud prevention tools. JumpCloud and IT Glue, while related to security, are more focused on IT management.

  • Is WebID legit?

    WebID's legitimacy is a mixed bag. While users praise the fast verification process and helpful staff, others report rude operators and technical issues. For "is WebID safe," consider the varied user experiences before deciding if it's the right identity verification solution for you.

  • How much does WebID cost?

    I couldn't find pricing details for WebID. For the most current pricing information, it's best to visit their website directly. This will ensure you have the latest details about whether WebID is worth the investment for your needs.

  • Is WebID customer service good?

    WebID's customer service receives mixed reviews. While some customers praise the helpful and efficient support, others report rude and unhelpful representatives. Several reviews mention racist behavior from some operators. Language barriers and unclear instructions also contribute to negative experiences.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.