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Waiterio description
Waiterio is a point-of-sale (POS) system designed to streamline operations for restaurants, bars, cafes, and food trucks. It offers tools for order management, invoice printing, report generation, and online ordering through a customizable website and QR code menu access. Waiterio operates on various devices and offers a free plan for smaller businesses.
Who is Waiterio best for
Waiterio is a user-friendly POS system ideal for small to medium-sized restaurants, bars, cafes, and food trucks. It offers online ordering, mobile app support, and menu management. While users appreciate its ease of use and real-time order tracking, some have reported issues with QR code ordering and limited customization options.
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Best for small to medium-sized restaurants, bars, cafes, and food trucks seeking streamlined operations.
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Ideal for businesses in the hospitality and tourism sector, Waiterio also caters to retail, consumer goods, education, media & entertainment, software/IT, and non-profit organizations.
Waiterio features
| Supported Waiterio allows customers to place orders directly through their website. It also integrates with the restaurant\'s POS system for efficient order management and customer notifications. |
| Supported Waiterio offers a mobile app for both Android and iOS, enabling convenient order taking and management. |
| Supported Waiterio offers functionalities of a Point of Sale system, including order management, payments, and billing. |
| Supported Waiterio allows creating, editing, and managing menus digitally, including items, prices, and availability. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Waiterio reviews
We've summarised 32 Waiterio reviews (Waiterio Capterra reviews) and summarised the main points below.
- User-friendly interface and easy to navigate.
- Seamless integration between kitchen staff and waiters.
- Real-time order tracking and notifications.
- Fast and responsive customer support.
- Customizable menu and table management.
- Detailed sales reports and analytics.
- Available in multiple languages.
- Affordable pricing for basic plan with free option for small businesses.
- Qr code ordering frequently malfunctions and customer support is unresponsive regarding the issue.
- Limited functionality for adding products and specifying options.
- No inventory management feature.
- Inability to customize or remove the automatic gratuity/tip option.
- Limited printer compatibility: requires specific printers for receipt printing.
- Orders disappear automatically after 24 hours, even when scheduled in advance.
- Web-site builder lacks customization tools.
- Expensive for small businesses and in some regions.
- Steep pricing for the first paid tier.
Waiterio pricing
The commentary is based on 5 reviews from Waiterio Capterra reviews.
Waiterio is generally considered affordable and easy to use, with a few users mentioning pricing concerns, particularly for smaller businesses or those in specific regions. Some users suggested they would commit to a yearly subscription if certain features were improved.
Users sentiment
See the Waiterio pricing page.
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Waiterio has a free plan.
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Waiterio has a free trial.
Small
600 orders per month.
Medium
1200 orders per month.
Large
Unlimited orders per month.
Waiterio alternatives
waiterio vs OtterBetter for managing multiple delivery services and marketing. More suitable for high-volume businesses. No free plan.Read more
BonAppBonApp is growing faster and targets larger businesses with contract-based pricing. It also offers multilingual support. A Waiterio alternative and competitor.Read more
MarketManBetter for inventory management, purchasing, and food costing. A Waiterio alternative geared towards streamlining back-of-house operations.Read more
SupyBetter for multi-location restaurant chains. Focuses on inventory management, procurement, and cost control. A Waiterio competitor and alternative, Supy is growing faster. Integrates with accounting systems.Read more
Square Point of SaleBetter suited for retail businesses needing features like accounting integration, invoicing, and mobile app support. It has broader industry applicability and is growing faster. However, users report higher processing fees and occasional software glitches.Read more
ZenputBetter for enterprise restaurant chains needing standardized operations and real-time task management. Zenput focuses on compliance and operational efficiency, rather than core POS features. It is growing faster than Waiterio.Read more
Waiterio FAQ
What is Waiterio and what does Waiterio do?
Waiterio is a point-of-sale (POS) system for restaurants, bars, cafes, and food trucks. It offers order management, customizable online ordering via website and QR codes, invoice printing, and reporting. It's available on multiple devices and has a free plan for small businesses.
How does Waiterio integrate with other tools?
Waiterio integrates with various online ordering platforms and offers a mobile app for order taking and management. It also connects with POS systems for streamlined operations and provides a customizable website with QR code menu access. However, some users have reported issues with QR code ordering functionality.
What the main competitors of Waiterio?
Waiterio's main competitors include MarketMan, Otter, BonApp, Supy, MarginEdge, and Square Point of Sale. These alternatives offer similar features such as online ordering, POS systems, and restaurant management tools, catering to various restaurant business needs.
Is Waiterio legit?
Yes, Waiterio is a legitimate POS system. It's known for its user-friendly interface and easy navigation, offering convenient features like real-time order tracking and a mobile app. However, some users have reported issues with QR code ordering and limited functionality. A free version is available.
How much does Waiterio cost?
Waiterio offers a free trial and a free plan for up to 100 orders/month. Paid plans start at $39/month for the Small plan (600 orders), $59/month for Medium (1200 orders), and $79/month for the Large plan with unlimited orders. Is Waiterio worth it for your business? Consider the order volume to determine the best value.
Is Waiterio customer service good?
Customer reviews on Waiterio's customer service are mixed. While some users praise the quick support and bug fixes, others report difficulty contacting support and unresolved issues with the QR code feature.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.