Last updated on
Ratings
UserSketch description
UserSketch is a customer relationship management (CRM) tool designed specifically for software as a service (SaaS) companies. It helps you track potential and existing customers all in one place, giving you a clear view of their journey. UserSketch automates lead tracking, simplifying how you manage and understand customer interactions to improve your sales process.
Who is UserSketch best for
UserSketch is a user-friendly CRM designed for SaaS companies to track leads and manage customer interactions. Users love its lead generation, ease of use, and all-in-one tools. However, some users mention a lack of robust customer support and advanced features. It's best for small businesses seeking simplified customer relationship management.
-
Ideal for solopreneurs and small businesses.
-
Best fit for Retail, Consumer Goods, Manufacturing, Education, Hospitality & Tourism, Media & Entertainment, Software, IT & Telecommunications, Marketing & Advertising, and Professional Services.
UserSketch reviews
We've summarised 26 UserSketch reviews (UserSketch Capterra reviews and UserSketch G2 reviews) and summarised the main points below.
- Excellent lead generation and tracking.
- User-friendly and easy to use.
- All-in-one management tools.
- Seamless integration with other software and APIs.
- Simplifies customer relationship management.
- No proper customer support.
- Expensive among other similar products.
- Poor user interface.
- Lacks custom field filtering (planned future feature).
- Limited advanced features.
UserSketch pricing
The commentary is based on 4 reviews from UserSketch Capterra reviews.
Users generally find UserSketch's pricing fair and reasonable, especially considering its integrated features and streamlined customer relationship management capabilities. Some users found it expensive compared to alternatives with others citing it as cost-effective. There were also negative comments regarding value, but positive experiences were also noted.
See the UserSketch pricing page.
-
UserSketch has a free trial.
Business
Best for solopreneurs & small businesses with 5K events/month. Everything included: Unlimited integrations, AI - 250k tokens included, Quick support, All features, Zapier & Pabbly Connect integrations, 1 user account (+$19/m per additional user)
UserSketch alternatives
JointflowsBetter for medium-sized businesses. Focuses on sales process standardization and deal closure rates. A UserSketch alternative and competitor.Read more
Privio EdgeBetter fit for businesses with field sales teams due to the mobile app. Not designed specifically for SaaS companies. No pricing information available specific to Privio Edge.Read more
RepCardBetter for field sales teams and executives in specific industries. Has team chat and sales competitions features. Growing faster.Read more
YifteeBetter for organizations focused on boosting local commerce through gift cards. More suitable for small to medium-sized businesses. A UserSketch alternative and competitor.Read more
EgoBoosterMore focused on improving cold email and LinkedIn response rates. Has more momentum. Caters to B2B sales teams.Read more
PipedriveBetter for larger companies. Broader industry fit. Easier to use, more reliable, and simpler to implement. A UserSketch alternative and competitor.Read more
UserSketch FAQ
What is UserSketch and what does UserSketch do?
UserSketch is a CRM designed for SaaS companies to manage customer relationships. It automates lead tracking and provides a clear overview of the customer journey, simplifying sales process management. Users praise its ease of use and lead generation capabilities, while some find the pricing high and customer support lacking.
How does UserSketch integrate with other tools?
UserSketch offers seamless integration with other software and APIs. It simplifies customer relationship management through its all-in-one management tools and facilitates efficient lead generation and tracking. Users appreciate its user-friendly interface, while some have noted the need for more advanced features.
What the main competitors of UserSketch?
Alternatives to UserSketch include Pipedrive, Privio Edge, and Jointflows. These CRM solutions offer similar functionalities, such as lead tracking and sales process management. While UserSketch focuses on SaaS companies, these competitors cater to broader markets.
Is UserSketch legit?
UserSketch appears to be a legitimate CRM, though user reviews mention some drawbacks. While users love the lead generation and ease of use, some find the customer support lacking and the pricing expensive. Consider these factors when evaluating if UserSketch is safe and right for your needs.
How much does UserSketch cost?
UserSketch offers a 14-day free trial and a Business plan for $27/month. This plan includes 5,000 events, AI capabilities, and various integrations. Additional user accounts are available for $19/month each. There's no free plan, but pricing is usage-based and scales with event tracking needs.
Is UserSketch customer service good?
User reviews on UserSketch's customer service are mixed. While some users praise the platform's user-friendly interface and seamless integrations, others report poor customer support. Some find the software a "game-changer," while others consider it a "waste of time and money."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.