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Uniphore description
Uniphore is a large software company that provides AI-powered tools for businesses. Its software analyzes customer interactions from various channels like voice, video, and text to help companies understand customer behavior and improve customer experience. Uniphore offers pre-built AI tools, an AI development platform, and solutions tailored for specific industries like telecommunications and banking. Its focus is on providing valuable insights and automating tasks to improve efficiency and revenue.
Who is Uniphore best for
Uniphore is an AI-powered platform ideal for large enterprises in finance, healthcare, and telecommunications seeking to elevate customer experience. It analyzes customer interactions across various channels, providing valuable insights and automating tasks. Uniphore offers pre-built AI tools and a development platform for tailored solutions.
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Uniphore is best suited for large enterprises.
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This tool is ideal for the finance, healthcare, and telecommunications sectors.
Uniphore features
| Supported Uniphore analyzes customer conversations across multiple channels to extract meaningful insights. |
| Supported Uniphore analyzes transcribed audio and video content using products like U-Analyze and U-Discover. |
| Supported Uniphore converts audio, and audio extracted from video, into text. |
Uniphore pricing
See the Uniphore pricing page.
Uniphore alternatives
Microsoft Power PlatformBetter for users comfortable with the Microsoft ecosystem. More user-friendly for non-technical users building custom applications and automating processes. A Uniphore competitor focused on data analysis and visualization. Geared towards mid-sized businesses. Has more momentum currently.Read more
Solarwinds Network ManagementBetter for network performance monitoring and troubleshooting. More suitable for IT teams. Caters to a wider range of industries including Healthcare, Finance, and Manufacturing. Easier to use but has a complex pricing model.Read more
fractalMore focused on predictive analytics and text analysis. Caters specifically to consumer goods, retail, and finance industries. Has a higher employee growth rate, indicating more momentum.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance in regulated industries. A strong Uniphore competitor for mid-sized and large businesses needing data protection and regulatory compliance. Focuses on risk management and compliance, unlike Uniphore's customer experience focus.Read more
Verint Voice of the CustomerBetter for understanding customer experience and gathering feedback. Excellent customer support, but the platform can be slow and reporting flexibility is limited. A strong Uniphore competitor for mid-sized businesses.Read more
WebexBetter for internal and external communication and collaboration. A good Uniphore alternative for smaller businesses focused on team communication and video conferencing. Offers a free plan.Read more
Uniphore FAQ
What is Uniphore and what does Uniphore do?
Uniphore is a conversational AI platform that analyzes customer interactions across multiple channels (voice, video, and text) to provide actionable insights. It offers pre-built tools, a development platform, and industry-specific solutions for tasks like conversation intelligence and content insights, helping businesses improve customer experience and operational efficiency.
How does Uniphore integrate with other tools?
Uniphore integrates with existing business systems through APIs and pre-built connectors. It offers solutions for specific industries, enhancing compatibility with sector-specific tools. More details on specific integrations are limited.
What the main competitors of Uniphore?
Top alternatives to Uniphore include PolyAI, Traq.ai, Conversica, and Senseforth.ai. These competitors offer similar AI-powered solutions for conversational analytics, customer experience enhancement, and business process automation. They cater to various business sizes and industries.
Is Uniphore legit?
Yes, Uniphore is a legitimate company offering AI-powered conversational intelligence solutions. They help businesses analyze customer interactions to improve customer experience and automate tasks. However, keep in mind that their target audience is large enterprises.
How much does Uniphore cost?
I cannot find pricing details for Uniphore. Contact Uniphore directly to discuss pricing and determine if the product is worth the investment for your needs.
Is Uniphore customer service good?
Customers highlight Uniphore's responsive and supportive customer support team. Users appreciate the assistance with feature requests, questions, training, and enablement. So far, there are no reported dislikes regarding customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.