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TriNet description
TriNet is a Professional Employer Organization (PEO) that provides small and medium-sized businesses with outsourced HR services. This includes payroll, benefits administration, compliance assistance, and risk management. By handling these complex tasks, TriNet allows companies to focus on their core operations and growth. They offer solutions tailored to different industries and pride themselves on providing access to large-company benefits and expert HR guidance.
Who is TriNet best for
TriNet offers outsourced HR services for SMBs, covering payroll, benefits, compliance, and risk management. This frees businesses to focus on growth. Users praise the platform's ease of use and comprehensive resources, but some report slow response times for complex issues. Ideal for companies seeking comprehensive HR support.
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Best for small to medium-sized businesses (SMBs).
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Strong fit for professional services, finance, and technology.
TriNet features
| Supported TriNet offers a centralized platform to manage employee information, time off, and other HR tasks. |
| Supported TriNet automates core HR tasks, including payroll, compliance, and onboarding. |
| Supported TriNet fully supports personnel administration, payroll, and time management. |
| Supported TriNet supports benefits administration, including enrollment and program administration. |
| Supported TriNet offers compliance support for payroll, taxes, and benefits. |
| Supported TriNet offers risk management services, including assessments, mitigation strategies, and compliance support. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
TriNet reviews
We've summarised 763 TriNet reviews (TriNet Software Advice reviews, TriNet TrustPilot reviews, TriNet Capterra reviews and TriNet G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation
- Excellent customer support via live chat, email, and phone
- Comprehensive resources for HR professionals of all experience levels
- Accurate payroll calculation and automation
- Streamlined payroll process, including PTO and holiday hours
- Slow turnaround times for complex inquiries, sometimes taking weeks
- Decentralized departments complicate issue resolution
- Leave team slow to reconcile PTO
- Difficult to get timely responses for urgent leave questions
- Changing anything leave-related is a monumental task
TriNet pricing
The commentary is based on 97 reviews from TriNet Capterra reviews, TriNet G2 reviews, TriNet Software Advice reviews and TriNet TrustPilot reviews.
TriNet's pricing is a recurring concern. While some reviewers find the cost reasonable, especially for the comprehensive benefits and HR services offered, many others consider it expensive, with steep increases and hidden fees. Several note that the high price is difficult to justify, especially for small businesses.
Users sentiment
See the TriNet pricing page.
TriNet alternatives
RipplingBetter for companies with global operations. Has broader industry applicability. Is growing faster.Read more
Ampian HRHas more momentum. A better fit for medium-sized businesses. Focuses on personalized service and client relationships. A TriNet competitor and alternative.Read more
PaycorBetter fit for mid-size to large companies. Focuses on healthcare, manufacturing, and professional services. Offers mobile payroll access and payroll system integrations. Rated 3.9/5 on G2 and 4.36/5 on Capterra. Users appreciate the user-friendly interface and mobile app but dislike slow support and limited customization.Read more
PaylocityBetter fit for larger enterprises. Has broader industry coverage. Growing faster in terms of website traffic and employee base. A TriNet alternative and competitor.Read more
SkuadBetter for businesses focused on international hiring. Provides 24/5 support. Positive user reviews highlight ease of use and competitive pricing. TriNet alternative and competitor.Read more
TriNet FAQ
What is TriNet and what does TriNet do?
TriNet is a PEO offering HR solutions for small and medium-sized businesses. They handle payroll, benefits, compliance, and risk management, enabling companies to focus on growth. TriNet provides access to large-company benefits and expert HR guidance.
How does TriNet integrate with other tools?
TriNet integrates with various payroll providers, benefits platforms, and HR management systems. However, specific integrations are not publicly listed and may vary based on client needs. Contact TriNet directly for a detailed list of current integrations.
What the main competitors of TriNet?
Top TriNet competitors include Rippling, Ampian HR, Paylocity, WebHR, isolved, and ClickUp. These alternatives offer similar PEO and HR services, catering to various business sizes and needs.
Is TriNet legit?
TriNet is a legitimate PEO offering HR solutions. User reviews cite its comprehensive resources and streamlined payroll, but also note slow response times for complex issues. Consider these factors when assessing if TriNet is safe and right for your business.
How much does TriNet cost?
TriNet doesn't publicly disclose pricing information. Reach out to their sales team for a customized quote based on your business needs and to determine if TriNet is worth the investment for you.
Is TriNet customer service good?
TriNet's customer service receives mixed reviews. While many praise the helpfulness and responsiveness of their support team, particularly through live chat, others have experienced slow turnaround times for complex issues and difficulty navigating their decentralized departments. Some report waiting weeks for responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.