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Teamwork Desk description
Teamwork Desk is a customer support helpdesk designed to streamline and improve client communication. It allows you to manage client requests from one centralized location, turning requests into trackable and billable tasks. The software helps improve team collaboration through task automation and prioritization, ensuring timely responses and increasing efficiency. Teamwork Desk offers customizable features, including client portals and tailored support options, to fit your company's specific needs. Overall, Teamwork Desk focuses on improving customer satisfaction while helping your business to operate more efficiently.
Who is Teamwork Desk best for
Teamwork Desk is a helpdesk solution designed for SMBs in client-focused industries like software and professional services. It centralizes communication, manages client requests, and improves team collaboration. Users praise its integration with Teamwork Projects and intuitive interface but note occasional glitches and limited reporting. Teamwork Desk offers ticket-based pricing, making it a cost-effective choice.
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Best for small to medium-sized businesses (SMBs).
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Ideal for software/IT, professional services, and other client-focused businesses.
Teamwork Desk features
| Supported Teamwork Desk supports agent performance reports, including tickets handled, response times, and satisfaction ratings. |
| Supported Teamwork Desk offers automation features like instant task creation and automated prioritization. |
| Supported Teamwork Desk offers a customer portal for ticket management, help docs access, and communication via tickets. |
| Supported Teamwork Desk offers robust ticketing features to efficiently manage customer issues and requests. |
| Supported Teamwork Desk integrates with various services, including Teamwork Projects, via Zapier, Zoho Flow or directly. |
Teamwork Desk reviews
We've summarised 201 Teamwork Desk reviews (Teamwork Desk GetApp reviews, Teamwork Desk Capterra reviews and Teamwork Desk G2 reviews) and summarised the main points below.
- Seamless integration with Teamwork Projects, streamlining workflows.
- Intuitive and user-friendly interface for efficient ticket management.
- Cost-effective solution, especially the ticket-based pricing model.
- Excellent and responsive customer support praised by many users.
- Robust features like internal notes, ticket assignments, and automated reminders.
- Occasional glitches and bugs reported, impacting functionality.
- Limited customization for notifications and automated responses.
- Integration with Teamwork CRM and other platforms is limited or complex.
- Mobile app lacks features and has usability issues.
- Reporting functionality is limited and prone to errors.
Teamwork Desk pricing
The commentary is based on 19 reviews from Teamwork Desk Capterra reviews and Teamwork Desk G2 reviews.
Teamwork Desk's pricing is generally considered affordable, especially for its features and integration with other Teamwork products. Some users find the higher tiers or per-agent pricing expensive, while others appreciate the flexibility of the per-ticket model. A few users mention a desire for more granular pricing tiers.
Users sentiment
See the Teamwork Desk pricing page.
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Teamwork Desk has a free trial.
Starter
Teamwork.com integration, unlimited inboxes, free Help Docs site.
Pro
Time tracking, triggers, two-factor authentication, live chat.
Premium
Customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets.
Enterprise
HIPAA verified.
Teamwork Desk alternatives
ZammadZammad is growing faster than Teamwork Desk, particularly in terms of employee growth. It offers real-time dashboards, which Teamwork Desk lacks. Zammad also provides a wider range of pricing tiers.Read more
WorkHub TasksBetter for task management and automation, especially for small to medium businesses. Grows slower and has negative employee growth. More focused on AI-powered task management and progress tracking. Offers automated customer communication.Read more
Jira Service ManagementBetter for IT teams. More suitable for larger enterprises. Stronger integrations with other Jira products. More customizable workflows for internal teams. Robust reporting features. Steeper learning curve. Limited customer portal customization.Read more
ChameleonBetter for larger companies and for driving product adoption with in-app guidance. Focuses on user onboarding and in-app messaging rather than broader customer support. Stronger customer service based on user reviews. A Teamwork Desk alternative and competitor.Read more
ConfluenceBetter for project documentation and knowledge sharing. More suitable for internal collaboration than customer support. Negative pricing sentiment.Read more
Teamwork Desk FAQ
What is Teamwork Desk and what does Teamwork Desk do?
Teamwork Desk is a helpdesk software streamlining customer support through a centralized platform. It converts client requests into trackable tasks, fostering team collaboration with automation and prioritization for timely responses and improved efficiency. It offers customizable features and integrations to meet specific business needs.
How does Teamwork Desk integrate with other tools?
Teamwork Desk integrates with Teamwork Projects and various other services through Zapier, Zoho Flow, or direct integrations. This connectivity streamlines workflows and expands the platform's functionality for improved task management and customer support.
What the main competitors of Teamwork Desk?
Top alternatives to Teamwork Desk include Zendesk Support Suite, Jira Service Management, Front, and Zammad. These competitors offer similar helpdesk functionality, including ticketing systems, customer portals, and reporting features.
Is Teamwork Desk legit?
Yes, Teamwork Desk is a legitimate and safe customer support helpdesk software. It's known for its user-friendly interface and integration with Teamwork Projects, making it a reliable choice for streamlining customer service. They also offer a 30-day free trial.
How much does Teamwork Desk cost?
Teamwork Desk's pricing starts at $9.50/agent/month for the Starter plan. The Pro plan is $17, Premium is $33, and Enterprise pricing is available upon request. A 30-day free trial is available for all paid plans.
Is Teamwork Desk customer service good?
Teamwork Desk's customer service receives positive feedback. Users highlight the quick and helpful responses from the support team. While the software itself may have occasional bugs, the company's support is consistently praised for its responsiveness and effectiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.