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Survicate description
Survicate is a survey software that helps you collect customer feedback across various channels like email, your website, and mobile apps. It offers pre-built templates and allows you to customize surveys to match your brand. You can track key metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) and integrate the data with popular tools like Hubspot and Salesforce. Survicate simplifies feedback analysis with AI-powered features that categorize responses, making it easier to understand customer sentiment and make informed decisions.
Who is Survicate best for
Survicate is a great option for digital businesses looking to gather customer feedback. Its user-friendly interface is a big plus, as many users praise its ease of use. However, be aware of occasional bugs and limited mobile customization.
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Ideal for small to medium businesses.
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A good fit for industries like healthcare, finance, and e-commerce.
Survicate features
| Supported Survey invitations can be sent via SMS. |
| Supported Survey results can be shared with other users or exported. |
| Supported Survicate allows embedding surveys on websites using various methods, including iFrame. |
| Supported It supports various CRM systems like Salesforce and others via Zapier. |
| Supported Survicate provides a live "Analyze" tab to view survey results as they come in. |
| Supported Surveys can be distributed via email or shared with a link. |
| Supported Survicate supports branching logic to tailor questions based on respondent input. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Survicate reviews
We've summarised 174 Survicate reviews (Survicate G2 reviews) and summarised the main points below.
- Highly praised for its user-friendly interface and ease of use.
- Excellent and responsive customer support, often highlighted.
- Wide array of features, including pre-built templates and customization options.
- Seamless integrations with popular tools like Slack, Intercom, and HubSpot.
- Robust reporting and analytics features for valuable insights.
- Surveys on mobile lack customizability.
- Some users find the help center navigation challenging.
- Occasional bugs reported, especially with HubSpot integration.
- Limited data analysis features for the basic NPS survey.
Survicate pricing
The commentary is based on 18 reviews from Survicate G2 reviews.
Survicate is praised for its user-friendly interface, customizable surveys, and robust features. While users find the pricing reasonable and competitive, some consider the premium plans pricey and suggest exploring all features before committing to a plan.
Users sentiment
See the Survicate pricing page.
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Survicate has a free plan.
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Survicate has a free trial.
Free
Includes email, link, website, and in-product surveys, 40+ native integrations, Insights Hub, AI Research Assistant, and transcriptions.
Good
Includes all Free features plus feedback buttons, recurring surveys, custom thank you screens, and the ability to export survey results and charts.
Better
Includes all Good features plus mobile surveys (SDK), the ability to remove Survicate branding, AI text response analysis, advanced survey targeting, and integration with Insights Hub for customer chats.
Best
Includes all Better features plus data export API and webhooks, BigQuery integration, multilingual surveys, survey folders, and user permissions.
Better Than The Rest
Includes high-volume response packages, yearly limits for irregular usage, dedicated support, enterprise security, HIPAA compliance, Salesforce, Marketo, and Pardot integrations, white-label surveys, and advanced account management.
Survicate alternatives
Qualtrics CoreXM
Better for larger organizations. It is growing faster than Survicate. However, it receives more mixed feedback regarding customer service and value for money.
ProProfs Survey Maker
Better suited for mid-sized businesses. It is growing faster and has a more extensive selection of integrations.
Google Workspace
Better for internal collaboration and communication within a company. A much better fit for businesses seeking to enhance productivity through a unified suite of applications. More positively perceived pricing.
Voiceform
Better pricing. Offers voice and video responses. Not a good fit for enterprise customers.
Freshsurvey by Freshworks
It has more momentum and is a better fit for medium-sized businesses. It offers a free plan, unlike Survicate, which can be expensive.
Microsoft Forms
Better suited for larger enterprises. It has a more generous free plan and is growing faster. However, it offers more basic functionality and has fewer integrations.
Survicate FAQ
What is Survicate and what does Survicate do?
Survicate is a user-friendly survey platform for businesses of all sizes. It enables users to create and send surveys across multiple channels, track customer satisfaction metrics, and analyze feedback for valuable insights. Survicate integrates seamlessly with popular business tools, making it a comprehensive solution for customer experience management.
How does Survicate integrate with other tools?
Survicate integrates with various tools, including popular platforms like HubSpot, Salesforce, Slack, Intercom, and Microsoft Teams. It also offers integrations through Zapier, enabling connections with numerous other applications.
What the main competitors of Survicate?
Top Survicate competitors include Qualtrics CoreXM, ProProfs Survey Maker, and Freshsurvey by Freshworks. Other alternatives offering survey and feedback collection functionalities are Google Workspace, Voiceform, and Microsoft Forms.
Is Survicate legit?
Survicate is a legitimate and safe software. It is a popular survey platform with generally positive user reviews, praising its user-friendly interface and customer support. However, some users find the pricing to be a bit high.
How much does Survicate cost?
Survicate's pricing starts with a Free plan. They also have paid plans starting at $99 per month. A custom-priced plan with enterprise features is also available. To see if Survicate is worth the price, you can try their free trial.
Is Survicate customer service good?
Based on the reviews, Survicate's customer service is consistently praised for being responsive, helpful, and efficient in resolving queries. Users particularly appreciate the support team's proactive approach and willingness to assist with a wide range of issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.