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Survicate

Last updated on

Company health

Employee growth
8% increase in the last year
Web traffic
12% decrease in the last quarter
Financing
April 2021 - $3M

Reviews

G2
4.6/5
(174)
Glassdoor
4.8/5
(5)

Survicate description

Survicate is a survey software that helps you collect customer feedback across various channels like email, your website, and mobile apps. It offers pre-built templates and allows you to customize surveys to match your brand. You can track key metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) and integrate the data with popular tools like Hubspot and Salesforce. Survicate simplifies feedback analysis with AI-powered features that categorize responses, making it easier to understand customer sentiment and make informed decisions.


Who is Survicate best for

Survicate is a great option for digital businesses looking to gather customer feedback. Its user-friendly interface is a big plus, as many users praise its ease of use. However, be aware of occasional bugs and limited mobile customization.

  • Ideal for small to medium businesses.

  • A good fit for industries like healthcare, finance, and e-commerce.


Survicate features

Type in the name of the feature or in your own words tell us what you need
Supported

Survey invitations can be sent via SMS.

Supported

Survey results can be shared with other users or exported.

Supported

Survicate allows embedding surveys on websites using various methods, including iFrame.

Supported

It supports various CRM systems like Salesforce and others via Zapier.

Supported

Survicate provides a live "Analyze" tab to view survey results as they come in.

Supported

Surveys can be distributed via email or shared with a link.

Supported

Survicate supports branching logic to tailor questions based on respondent input.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.5

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+1

Reliability and Performance

Neutral
+0.2

Ease of Implementation

Strongly positive
+0.8

Survicate reviews

We've summarised 174 Survicate reviews (Survicate G2 reviews) and summarised the main points below.

Pros of Survicate
  • Highly praised for its user-friendly interface and ease of use.
  • Excellent and responsive customer support, often highlighted.
  • Wide array of features, including pre-built templates and customization options.
  • Seamless integrations with popular tools like Slack, Intercom, and HubSpot.
  • Robust reporting and analytics features for valuable insights.
Cons of Survicate
  • Surveys on mobile lack customizability.
  • Some users find the help center navigation challenging.
  • Occasional bugs reported, especially with HubSpot integration.
  • Limited data analysis features for the basic NPS survey.

Survicate pricing

The commentary is based on 18 reviews from Survicate G2 reviews.

Survicate offers a tiered subscription pricing model based on the number of responses per month. They also offer a free plan with limited responses. A 10-day free trial of the Best plan is available. The plans include features such as email, link, website, and in-product surveys, integrations, and AI-powered features.

Users sentiment

Rather negative
-0.5

See the Survicate pricing page.

  • Survicate has a free plan.

  • Survicate has a free trial.

Free

0 USD / month / responses

Email, link, website and in-product surveys, 40+ native integrations, Insights Hub, AI Research Assistant, Transcriptions.

Good

9.99 USD / month / responses

All from Free, plus: Feedback Button, Recurring surveys, Custom thank you screens, Export survey results and charts, 5 team seats.

Better

99 USD / month / responses

All from Good, plus: Mobile surveys (SDK), Remove Survicate branding, AI text response analysis, Advanced survey targeting, Integrate customer chats with Insights Hub, 10 team seats.

Best

99 USD / month / responses

All from Better, plus: Data Export API and Webhooks, BigQuery Integration, Multilingual surveys, Survey folders, User permissions, 15 team seats.


Survicate alternatives

  • Logo of Google Workspace
    Google Workspace
    Better for internal collaboration and communication within a company. A much better fit for businesses seeking to enhance productivity through a unified suite of applications. More positively perceived pricing.
  • Logo of Microsoft Forms
    Microsoft Forms
    Better suited for larger enterprises. It has a more generous free plan and is growing faster. However, it offers more basic functionality and has fewer integrations.

  • Survicate FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.