Last updated on
Company health
Ratings
Survicate description
Survicate is a survey software that helps you collect customer feedback across various channels like email, your website, and mobile apps. It offers pre-built templates and allows you to customize surveys to match your brand. You can track key metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) and integrate the data with popular tools like Hubspot and Salesforce. Survicate simplifies feedback analysis with AI-powered features that categorize responses, making it easier to understand customer sentiment and make informed decisions.
Who is Survicate best for
We find that Survicate is a solid choice for product, marketing, and customer experience teams in digital businesses aiming to gather and analyze customer feedback. Users particularly appreciate the user-friendly interface, ease of use, and seamless integrations with tools like Slack, Intercom, and HubSpot. Don't just take our word for it, users rave about the robust reporting and analytics features.
-
Perfect for any company size, from small startups to large enterprises looking to understand their customers better.
-
We see that Survicate works well across e-commerce, software, IT, telecommunications, and marketing/advertising to improve CX.
Survicate features
Supported Automatic Enrichment: Add CRM and product data to survey responses and instantly segment key users, uncover customer insights, and prioritize improvements. |
Supported Auto-Generated Topics: Watch as feedback is auto-sorted into topics like user experience, technical issues, and more... so you can discover key themes and keep your efforts focused. |
Supported Precise Targeting: Create segments and custom surveys to ask the right people the right questions, ensuring high-quality responses and valuable insights. |
Supported AI-Powered Research Chatbot: Ask a question, and Survicate’s AI instantly summarizes feedback from all sources, helping you make faster, data-driven decisions. No manual work needed. |
Supported Collect, analyze, and act on customer insights efficiently: Survicate is a leading customer feedback platform that allows businesses to collect, analyze, and act on customer insights efficiently. By providing multiple survey distribution channels, including website surveys, mobile app surveys, email surveys, and in-product surveys, Survicate ensures you can reach your customers at the right touchpoints. |
Supported User-friendly interface, powerful automation capabilities, and AI-driven insights: Survicate truly stands out for its user-friendly interface, powerful automation capabilities, and AI-driven insights. Whether you’re a startup or an enterprise, Survicate provides the tools you need to improve customer experience, lower churn rates, and increase retention. |
Supported Automate survey distribution: Yes, Survicate lets you automate survey distribution so you can capture feedback at just the right moments. |
Supported Multi-channel Surveys: The ability to run customer feedback surveys across multiple channels to get a comprehensive view of customer experiences. |
Supported Automated Flows: The feature to automatically send surveys and gather feedback. |
Supported Feedback Analytics: The ability to Analyze feedback from all sources without manual work |
Supported HubSpot integration: Connect Survicate with HubSpot to build an effective customer feedback engine. |
Supported Customer feedback engine: Power top travel experience. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Survicate reviews
We've summarised 180 Survicate reviews (Survicate G2 reviews) and summarised the main points below.
- Highly praised for its user-friendly interface and ease of use.
- Excellent and responsive customer support, often highlighted.
- Wide array of features, including pre-built templates and customization options.
- Seamless integrations with popular tools like Slack, Intercom, and HubSpot.
- Robust reporting and analytics features for valuable insights.
- Surveys on mobile lack customizability.
- Some users find the help center navigation challenging.
- Occasional bugs reported, especially with HubSpot integration.
- Limited data analysis features for the basic NPS survey.
Survicate pricing
The commentary is based on 18 reviews from Survicate G2 reviews.
Survicate offers a free plan and a free trial with all paid features for 10 days, allowing users to collect up to 25 survey responses. After the trial, users can choose a paid plan or remain on the free plan with limited responses. The Starter and Growth plans are part of the Essential Plans, while Volume, Pro, and Enterprise fall under Advanced Plans. The pricing is based on the number of responses per month. Overage charges apply to the Starter plan. Advanced plans require yearly commitment.
Users sentiment
See the Survicate pricing page.
-
Survicate has a free plan.
-
Survicate has a free trial.
Collect feedback across email, link, and web. Create a survey with AI or template. Display survey logic. Track feedback & spot trends with calculated CX metrics, survey analytics & overtime reports. 10+ tool integrations including HubSpot, ActiveCampaign, Klaviyo, Intercom, and more. Built-in security with GDPR Compliance & other Data Privacy laws, ISO 27001 certification, Two-Factor Authentication (2FA) & Google SSO.
All Free Plan features, plus: 2 active surveys. Unlimited Responses with overage charges. Professional branding with company logo, brand theme library, and custom intro and thank-you screens. Clear and actionable insights with survey-level analytics, export of raw data and visual reports, AI survey answers categorization, and AI Research Assistant chat. Human support with less than 5 min response time and Customer Success office hours.
All Starter plan features, plus: Unlimited active surveys, recurring surveys, static feedback button, and management of survey frequency and throttling. Personalize every interaction with recall of respondent and answer data, multilingual surveys, targeting by session behavior, attributes, cookies, and retargeting based on previous responses. Advanced insights with AI sentiment analysis, Insights Hub, categorization of feedback from App Store, Play Store, and Google Business Reviews into topics, question-level topic categorization with AI, and personalized dashboards with metrics, insights, trends, and sentiment. Built for teams with 10 user seats, management of roles & permissions, and the option to hide Survicate branding.
Cost-effective for high-volume responses. Feedback channels: email, link, website, and in-product. Mobile SDKs add-on available. Target a percentage of your traffic. Continuously track NPS and CSAT metrics. Upload screenshots and add custom action screens. Branded survey experience. Set limits on survey responses, expiration date, and sample size. Survey-level analytics, metrics, and key insights. Reliable AI categorization of open-text answers. Priority live chat queue. Built-in data privacy.
Personalized feedback experience across channels. Feedback channels: email, link, website, and in-product. Mobile SDKs add-on available. Personalize survey experience and design. Target with events, custom attributes, JavaScript, and survey sampling. Bullseye targeting with event-based and JavaScript targeting, and targeting a selected percentage of users. 360° view of feedback with dashboards for multi-survey analysis. Filter responses with data from HubSpot and Intercom. Sync session data from Fullstory, SessionCam, and Smartlook. Combine product analytics from Mixpanel & Amplitude. Salesforce, Marketo, and Pardot integrations. Webhooks and Export API. Priority live support. Advanced data privacy and regulatory compliance standards.
All Survicate features. All feedback channels, including mobile app. Branded survey experience. Dashboards for multi-survey analysis. Dedicated Success Manager and outcomes plan. White-glove onboarding and training. Live implementation assistance. Industry-leading compliance and security, including HIPAA compliance. Custom Terms of Service, DPA, and NDA. On-demand security reviews. Access logs for tracking user activity. SAML SSO. Secure survey delivery with CDN proxy.
Survicate alternatives
survicate vs Freshsurvey by FreshworksCreate branded, multi-lingual surveys; automate feedback across channels.Read more
Survicate FAQ
We find Survicate to be a versatile survey software suitable for businesses of all sizes. It enables you to gather customer feedback across multiple channels, track key metrics, and analyze responses with AI-powered tools. It integrates with popular platforms like HubSpot and Salesforce, streamlining your workflow.
What is Survicate and what does Survicate do?
We find Survicate to be a versatile survey software suitable for businesses of all sizes. It enables you to gather customer feedback across multiple channels, track key metrics, and analyze responses with AI-powered tools. It integrates with popular platforms like HubSpot and Salesforce, streamlining your workflow.
We find Survicate integrates seamlessly with popular tools like HubSpot, Salesforce, Slack, and Intercom. This allows for efficient data sharing and analysis, enhancing workflow and providing a comprehensive view of customer feedback. It also offers integrations with other tools through webhooks and APIs.
How does Survicate integrate with other tools?
We find Survicate integrates seamlessly with popular tools like HubSpot, Salesforce, Slack, and Intercom. This allows for efficient data sharing and analysis, enhancing workflow and providing a comprehensive view of customer feedback. It also offers integrations with other tools through webhooks and APIs.
We find Survicate's main competitors include Freshsurvey, Zonka Feedback, QuestionPro, Sogolytics, Qualtrics CoreXM, and Simplesat. These alternatives offer similar survey and feedback collection capabilities.
What the main competitors of Survicate?
We find Survicate's main competitors include Freshsurvey, Zonka Feedback, QuestionPro, Sogolytics, Qualtrics CoreXM, and Simplesat. These alternatives offer similar survey and feedback collection capabilities.
We find Survicate to be a legitimate survey software. It's generally well-regarded for ease of use and customer support. However, we've also noted some user concerns about reliability and pricing.
Is Survicate legit?
We find Survicate to be a legitimate survey software. It's generally well-regarded for ease of use and customer support. However, we've also noted some user concerns about reliability and pricing.
Survicate has a free plan. Paid plans start at $79/month for the Starter plan and go up to $9999/month for Pro and Enterprise plans. Custom pricing is available for the higher tiers and add-ons. They also offer a free trial.
How much does Survicate cost?
Survicate has a free plan. Paid plans start at $79/month for the Starter plan and go up to $9999/month for Pro and Enterprise plans. Custom pricing is available for the higher tiers and add-ons. They also offer a free trial.
We find that Survicate's customer support is generally considered excellent and responsive. Users frequently praise the helpful and quick support team, highlighting their proactive approach to resolving issues and answering questions. While navigating the help center can sometimes be a challenge, direct interaction with support is viewed positively.
Is Survicate customer service good?
We find that Survicate's customer support is generally considered excellent and responsive. Users frequently praise the helpful and quick support team, highlighting their proactive approach to resolving issues and answering questions. While navigating the help center can sometimes be a challenge, direct interaction with support is viewed positively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.