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SuiteCRM

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Last updated on

Company health

Employee growth
11% decrease in the last year
Web traffic
228% increase in the last quarter

Ratings

G2
2.8/5
(3)

SuiteCRM description

SuiteCRM is a customizable and adaptable customer relationship management (CRM) tool designed to enhance customer interactions and streamline business processes. This open-source platform offers a range of features, including sales automation, marketing campaign management, and customer support tools, enabling businesses to manage customer interactions effectively.


Who is SuiteCRM best for

SuiteCRM is a customizable, open-source CRM for small to medium businesses seeking a cost-effective solution. It offers sales automation, marketing campaigns, and customer support tools. Ideal for tech-savvy users comfortable with open-source software and potential customization.

  • Best for small to medium businesses (1-1000 employees).

  • Particularly well-suited for the software, IT, and telecommunications industry.


SuiteCRM pricing

See the SuiteCRM pricing page.


SuiteCRM alternatives

  • Logo of Clarify CRM
    Clarify CRM
    Streamlines sales and customer relationships with unified data and automation.
    Read more
  • Logo of sisCRM
    sisCRM
    Streamlines sales, marketing, and call centers for better performance.
    Read more
  • Logo of OplaCRM
    OplaCRM
    Streamlines B2B sales, boosts efficiency, and reveals growth insights.
    Read more
  • Logo of Combit CRM
    Combit CRM
    Manage contacts, sales, and marketing in one customizable system.
    Read more
  • Logo of vtenext
    vtenext
    Open-source CRM: manage sales, service, and boost workflows.
    Read more
  • Logo of Exabloom
    Exabloom
    AI-powered sales CRM automating follow-ups for more closed deals.
    Read more

SuiteCRM FAQ

  • What is SuiteCRM and what does SuiteCRM do?

    SuiteCRM is an open-source CRM platform designed to help businesses manage customer interactions and streamline processes. It offers sales automation, marketing campaigns, and customer support tools, making it a flexible solution for small to medium-sized businesses. SuiteCRM is highly customizable and adaptable to various business needs.

  • How does SuiteCRM integrate with other tools?

    SuiteCRM integrates with various tools through its REST API, allowing connections with other software and services. It also supports integrations with third-party applications like Asterisk and Twilio for enhanced communication functionalities. Specific integrations vary based on business needs and customization.

  • What the main competitors of SuiteCRM?

    Top SuiteCRM competitors include openCRX, Pipedrive, Capsule CRM, and Lime CRM. These alternatives offer various features for sales, marketing, and customer support, catering to businesses of different sizes and needs.

  • Is SuiteCRM legit?

    Yes, SuiteCRM is a legitimate open-source CRM platform. While user reviews are limited, it's a safe and viable option for small to medium businesses seeking a customizable CRM. Consider exploring alternatives like Pipedrive or Capsule CRM if ease of use is a primary concern.

  • How much does SuiteCRM cost?

    SuiteCRM is an open-source CRM and therefore free to download and use. However, costs may arise from implementation, customization, hosting, and support services. No specific pricing plans were found.

  • Is SuiteCRM customer service good?

    SuiteCRM's customer service receives mixed reviews. While the software offers extensive customization, this complexity can make it difficult for some users to get support for specific configurations. Some users find the platform challenging to adopt, especially those less tech-savvy.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.