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SmartDX description
SmartDX is a software solution designed to help you understand and engage your audience better. It allows you to track individual customer journeys across your website and apps, even if they use multiple devices. This data helps you tailor your marketing messages for each customer in real-time, improving your chances of making a sale. SmartDX is designed to be easy to use and works independently of cookies, which are becoming less reliable for tracking online behavior.
Who is SmartDX best for
SmartDX is ideal for marketing and sales teams in medium-sized businesses seeking to understand customer behavior and boost engagement. It tracks individual journeys across websites and apps, personalizing interactions in real-time. This cookie-independent platform offers customer journey analytics, campaign orchestration, and personalized interactions to improve marketing effectiveness.
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Best fit for medium-sized businesses.
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Suitable for businesses focused on improving customer engagement and understanding customer behavior.
SmartDX features
| Supported SmartDX supports customer journey analytics, using AI to analyze behavior and providing visualizations. |
| Supported SmartDX leverages Resulticks platform for campaign orchestration across email, SMS, and push. |
| Supported SmartDX personalizes interactions and optimizes engagement in real time. |
SmartDX alternatives
WhatagraphBetter for marketing agencies needing client reports. Favored for ease of use and attractive visuals, but some dislike its pricing and limited customization. Consider this SmartDX alternative if reporting is your focus.Read more
IntemptBetter fit for smaller businesses. Has less momentum. Features are more focused on basic funnel analysis.Read more
JENTISJENTIS is growing faster and offers advanced privacy features like anonymized data collection. It's a server-side tracking SmartDX competitor and alternative, focusing on data completeness even without cookies.Read more
AgencyAnalyticsBetter fit for agencies serving marketing clients. Has significantly more momentum currently.Read more
Piano IDMore focused on media and publishing companies. Grows slower than SmartDX. Lower ratings on Glassdoor.Read more
OptiMineBetter for measuring offline marketing campaign performance. Has less momentum and lower ratings.Read more
SmartDX FAQ
What is SmartDX and what does SmartDX do?
SmartDX is a software solution that helps businesses understand and engage their audience by tracking individual customer journeys across websites and apps. It offers real-time personalized marketing messages, improves sales opportunities, and functions independently of cookies. It is best suited for medium-sized businesses.
How does SmartDX integrate with other tools?
SmartDX leverages the Resulticks platform for campaign orchestration across various channels, including email, SMS, and push notifications. It also facilitates real-time personalized interactions to optimize customer engagement.
What the main competitors of SmartDX?
SmartDX competes with other customer journey analytics platforms like Whatagraph, Intempt, and JENTIS. These alternatives offer similar features such as data visualization, personalized messaging, and customer behavior analysis. For reporting and analytics, consider AgencyAnalytics and OptiMine. Piano ID focuses on user identification, primarily for media companies.
Is SmartDX legit?
SmartDX appears legitimate, offering cookie-free customer journey analytics and personalized interactions. A 4.29/5 rating from 92 Glassdoor reviews suggests user satisfaction. However, recent employee growth is negative. Consider this when evaluating if SmartDX is safe for your needs.
How much does SmartDX cost?
I couldn't find pricing details for SmartDX. For the most current pricing information, it's best to check their website or contact their sales team. This will ensure you have accurate data to decide if SmartDX is worth the investment for your needs.
Is SmartDX customer service good?
SmartDX customer service is generally considered good and responsive. Users appreciate the helpful support from both technical and marketing teams, particularly during the integration process. However, some users desire more features in the basic package.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.