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Shipt

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Last updated on

Company health

Employee growth
1% increase in the last year
Web traffic
12% increase in the last quarter
Financing
December 2016 - $65M

Ratings

G2
3.9/5
(17)
Capterra
3.9/5
(10)
Glassdoor
3.6/5
(2679)

Shipt description

Shipt is a grocery and everyday essentials delivery service that partners with local and national retailers. Customers can order items through the Shipt app and choose between same-day delivery or scheduling for a later date. Shipt personal shoppers pick and deliver the orders, providing real-time updates throughout the process. The service operates on a membership basis with annual and monthly options available.


Who is Shipt best for

Shipt is best for busy individuals and families who need same-day delivery of groceries and household items. We've noticed that users appreciate the real-time updates and direct communication with shoppers. However, some users have reported issues with app glitches and order inaccuracies, so it's good to be aware of these potential drawbacks, as well as negative reviews of pricing transparency and customer service, before commiting to a membership..

  • Great for companies seeking delivery services, especially those prioritizing convenience for their employees.

  • Ideal for retail businesses seeking to offer delivery services without managing their own fleet and logistics.


Shipt features

Supported

Personalized shopping experience: Shipt shoppers go the extra mile to ensure you get the things you want, exactly how you like them. They accommodate specific requests.

Supported

Same-day delivery: Shipt delivers from local stores and national chains you know and love, directly to you on the same day.

Supported

Real-time updates: Shipt shoppers keep you updated every step of the way, accommodating special requests and last-minute changes.

Supported

Free trial: Shipt offers a 14-day free trial for new customers, allowing them to experience the service before committing to a paid plan.

Supported

Flexible membership plans: Shipt offers both annual and monthly membership plans to suit different customer needs and preferences.

Supported

Wide product range: Shipt provides delivery services for a wide range of products, including groceries and everyday essentials.

Supported

Opportunity to make money: Shipt offers options to make money by becoming a shopper, a driver, or an affiliate.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.67

Customer Service

Strongly negative
-1

Ease of Use

Strongly negative
-0.73

Reliability and Performance

Strongly negative
-0.89

Shipt reviews

We've summarised 93 Shipt reviews (Shipt TrustPilot reviews, Shipt Capterra reviews and Shipt G2 reviews) and summarised the main points below.

Pros of Shipt
  • Real-time delivery tracking and updates.
  • Ability to communicate directly with shoppers.
  • Convenient for busy individuals and those unable to shop in person.
  • Wide selection of stores and products available.
  • Flexible scheduling options for delivery.
Cons of Shipt
  • App glitches and errors frequently prevent order completion.
  • Shoppers often deliver incorrect or incomplete orders.
  • Customer service is unresponsive and unhelpful in resolving issues.
  • Shoppers sometimes mark orders as delivered when they haven't been.
  • Hidden fees and inflated prices make Shipt more expensive than shopping in-store.

Shipt pricing

The commentary is based on 19 reviews from Shipt Capterra reviews, Shipt G2 reviews and Shipt TrustPilot reviews.

We find that many users consider Shipt's membership fee expensive, but appreciate the frequent promotions. Some users have experienced issues with refunds and incorrect charges, highlighting potential problems with their billing system. Others find the prices on Shipt to be higher than in-store, making the membership less appealing for budget-conscious shoppers.

Users sentiment

Rather negative
-0.67

See the Shipt pricing page.

  • Shipt has a free trial.

Annual Plan
$99/year

Annual membership plan.

Monthly Plan
$10.99/month

Monthly membership plan.

Student Discount
$4.99/month

Discounted monthly membership for students.

SNAP EBT Discount
$4.99/month

Discounted monthly membership for SNAP EBT recipients.


Shipt alternatives

  • Logo of Instacart
    shipt vs Instacart
    Grocery delivery and pickup, connecting you to local stores.
    Read more
  • Logo of Ingrid
    Ingrid
    Streamlines shipping, tracking, and returns for happier customers.
    Read more
  • Logo of FreshDirect
    FreshDirect
    Fresh groceries delivered to your door, emphasizing quality and convenience.
    Read more
  • Logo of Good Eggs
    Good Eggs
    Ethical groceries delivered, supporting local producers.
    Read more
  • Logo of ShipStation
    ShipStation
    Centralizes ecommerce shipping, simplifying orders, labels, rates, saving time.
    Read more
  • Logo of Envia
    Envia
    Simplified shipping; discounted rates, automated tracking, 100+ carriers.
    Read more

Shipt FAQ

  • What is Shipt and what does Shipt do?

    Shipt is a membership-based service that delivers groceries and everyday essentials. We find that it connects customers with personal shoppers via a mobile app, offering same-day delivery from various retailers. Shipt also provides real-time order tracking and flexible membership options.

  • How does Shipt integrate with other tools?

    We haven't found any information about Shipt integrations with other tools. It primarily functions as a standalone app and website.

  • What the main competitors of Shipt?

    We find that Instacart, FreshDirect, and Good Eggs are the main competitors of Shipt. They all offer grocery delivery services, though their specific focuses vary. Instacart connects users with various local stores, FreshDirect emphasizes fresh produce, and Good Eggs highlights ethical and local sourcing.

  • Is Shipt legit?

    We find that Shipt's legitimacy is questionable. While it offers convenient delivery, numerous user reviews cite issues with inaccurate orders, unresponsive customer service, and app glitches. Consider exploring alternatives like Instacart or FreshDirect.

  • How much does Shipt cost?

    Shipt offers an annual plan for $99/year or a monthly plan at $10.99/month. Students and SNAP EBT recipients can get a discounted monthly membership for $4.99/month. All plans include a free trial.

  • Is Shipt customer service good?

    We find that Shipt's customer service receives highly negative reviews. Many customers report unhelpful representatives and difficulty resolving issues with incorrect or missing items. Some customers have even experienced orders marked as delivered when they weren't.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.