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ShiftCare description
ShiftCare is a cloud-based platform designed for home care agencies and assisted living facilities. It simplifies administrative tasks such as scheduling staff, managing client care plans, and handling billing and payroll. Their software aims to reduce paperwork, improve team communication, and increase operational efficiency for care providers. ShiftCare caters specifically to the aged care and National Disability Insurance Scheme (NDIS) markets. They emphasize their user-friendly interface and focus on features that streamline care delivery and business growth.
Who is ShiftCare best for
ShiftCare simplifies home care management. Ideal for small to mid-sized agencies, it streamlines scheduling, billing, and care plans. Users praise its ease of use and excellent customer support, while some note limitations in document uploads and incident reporting. Perfect for aged care and NDIS providers seeking an intuitive platform.
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Best fit for small to mid-sized home care agencies.
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Specifically designed for aged care and NDIS providers.
ShiftCare features
| Supported Caregivers can access schedules, client info, and some scheduling features via a mobile app. |
| Supported ShiftCare supports care team messaging via bulk and individual messages, notifications, and team management features. |
| Supported ShiftCare allows scheduling shifts, managing caregiver availability, and matching caregivers to clients. |
| Supported ShiftCare supports incident reporting with customizable forms and mobile app integration. |
| Supported ShiftCare supports billing management, including client billing information and invoice processing. |
| Supported ShiftCare allows documenting and tracking individual client care requirements. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ShiftCare reviews
We've summarised 141 ShiftCare reviews (ShiftCare Capterra reviews and ShiftCare G2 reviews) and summarised the main points below.
- Easy to use platform and app.
- Excellent customer service and support.
- Simple payroll and invoicing.
- Good onboarding experience.
- Streamlines scheduling and client management.
- Limited space to upload client documents.
- Incident reporting needs improvement.
- Cannot upload documents to emails.
- Mobile scheduling can be fiddly.
- Doesn't support all NDIS price guides.
ShiftCare pricing
The commentary is based on 29 reviews from ShiftCare Capterra reviews and ShiftCare G2 reviews.
ShiftCare users generally find it affordable, especially for startups, with a good value for its features. However, some find the pricing structure, based on the number of workers, expensive for larger teams or those with many short shifts. Several users appreciate the tiered subscription model, allowing them to adjust their plan as needed.
Users sentiment
See the ShiftCare pricing page.
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ShiftCare has a free trial.
Basic
Includes ShiftCare Mobile App, Staff Rostering, Submit Progress Notes, Manage Team Availability, Time & Attendance.
Professional
Includes all Basic Features plus Generate Invoices, Job Board, Advanced Staff Rostering, and Teams.
Premium
Includes all Pro Features plus Custom Forms, Advanced Incident Management, Draft & Publish Scheduling, Client Signatures, Client Funds Management, and Awards Alerts in Scheduler (SCHADS).
Enterprise
Offers tailored solutions with advanced customisations, dedicated support, and custom integrations.
ShiftCare alternatives
AlayaCareBetter for scaling businesses. Has a better rated user interface but suffers from reliability and implementation issues. Website traffic is growing faster.Read more
Therap ServicesBetter suited for larger organizations and government agencies. Caters to a broader range of healthcare needs beyond home care. A Therap Services alternative for those needing stronger integrations between features.Read more
CareSmartz360Better ratings and customer service. Has a family portal, but is growing slower.Read more
CareVoyantBetter for larger agencies needing private duty nursing, home health, and medical billing management. Has a faster website traffic growth but slower employee growth. Users highlight excellent customer support and customizability but dislike slow support responses and glitches after updates. Rated 4.3/5 on G2.Read more
PetExecBetter for pet kennels, boarding, and grooming businesses. Caters to a wider range of industries including retail, hospitality, and professional services.Read more
BusyPawsBetter fit for pet service businesses like groomers, kennels, and trainers. Integrates with business tools like Mailchimp and Quickbooks. Offers online booking and client communication tools. Positive user reviews highlight excellent customer support and ease of use.Read more
ShiftCare FAQ
What is ShiftCare and what does ShiftCare do?
ShiftCare is a cloud-based platform for home care agencies and assisted living facilities, specializing in aged care and NDIS clients. It streamlines scheduling, client management, billing, and payroll, improving efficiency and communication. It offers a user-friendly interface and mobile app access for caregivers.
How does ShiftCare integrate with other tools?
ShiftCare integrates with various tools to enhance its functionality. It offers a mobile app for caregiver access, supports care team messaging, facilitates shift scheduling, enables incident reporting, and manages billing. It also allows documentation and tracking of individual client care requirements.
What the main competitors of ShiftCare?
Top alternatives to ShiftCare include AlayaCare, CareSmartz360, and AxisCare, all offering similar features for home care agencies such as scheduling, billing, and caregiver management. Therap Services and CareVoyant are also competitors, focusing on broader healthcare services.
Is ShiftCare legit?
Yes, ShiftCare is a legitimate platform. It's a cloud-based solution for home care agencies and assisted living facilities, simplifying scheduling, client management, and billing. Users praise its ease of use and excellent customer support. They offer a 7-day free trial, so you can explore its features.
How much does ShiftCare cost?
ShiftCare's pricing starts at $9/month for the Basic plan, $15/month for Professional, and $25/month for Premium. The Enterprise plan has custom pricing. They offer a free trial and yearly discounts are available, making the product potentially worth it depending on your needs.
Is ShiftCare customer service good?
ShiftCare receives overwhelmingly positive feedback regarding their customer service. Users consistently praise the prompt, efficient, and knowledgeable support team. The readily available assistance, including email, online chat, and helpful resources, contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.