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Screen Recordings by Screendesk description
Screen Recordings by Screendesk is a software solution designed to improve customer support through video. It allows agents to conduct live video calls with customers and record sessions. A key feature is screen recording, which lets customers visually demonstrate issues, simplifying troubleshooting. Screendesk integrates with ticketing systems, offers video storage, and provides analytics on video usage. It's beneficial for support teams aiming to enhance communication clarity and streamline support processes.
Who is Screen Recordings by Screendesk best for
Screendesk is a customer support solution that uses video to streamline troubleshooting. Its screen recording feature allows customers to visually demonstrate issues, simplifying the support process. With flexible pricing and a free trial, Screendesk is a valuable tool for small to medium businesses, especially in ecommerce and software, looking to improve communication and efficiency.
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Best for small to medium-sized businesses.
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Ideal for ecommerce and software companies seeking enhanced customer support.
Screen Recordings by Screendesk features
| Supported Screendesk offers screen recording through its Chrome extension and integrations. |
| Supported Screendesk offers video analytics to monitor customer engagement and provides real-time notifications. |
| Supported Videos are stored in the cloud and accessible from any device. |
| Supported Screendesk supports live video calls with screen sharing. |
| Supported Screen recordings require no downloads or installations. |
Screen Recordings by Screendesk pricing
The commentary is based on 1 reviews from Screen Recordings by Screendesk G2 reviews.
Screendesk offers a Plus plan with features like screen recording and console log capture. Users suggest including multi-factor authentication and automatic data deletion in this plan. No pricing details are available in the reviews.
See the Screen Recordings by Screendesk pricing page.
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Screen Recordings by Screendesk has a free plan.
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Screen Recordings by Screendesk has a free trial.
Free
Up to 3 support agents, up to 10 recordings per month, 5-minutes recording duration, 30-days video retention, role-based permissions, helpdesk integrations, Slack integration, and standard support.
Plus
Unlimited recordings, unlimited data retention, advanced customization, video library, video analytics, video editor, white-label, everything in Free.
Pro
Instant videoconferences, AI video summarization, call-to-action, upload your own videos, data deletion automation, hide sensitive data, everything in Plus.
Enterprise
Console Logs, SAML SSO, User Provisioning SCIM, Service Level Agreement, Custom Contracts, Invoicing, Dedicated account manager, everything in Pro.
Screen Recordings by Screendesk alternatives
BirdieBetter for resolving issues quickly with co-browsing. Has positive ratings and reviews on G2. Growing faster than Screendesk. A good Screendesk competitor alternative.Read more
VimeoBetter for video creation and editing. Broader industry applicability. More established, with larger team and growing faster. High-quality video playback, but pricing may be higher.Read more
Dubb: Sales Video System + CRMBetter for sales and marketing teams. Integrates with CRM and marketing automation tools. Geared towards personalized video messaging.Read more
VidcastBetter for internal communication and team collaboration. Focuses on asynchronous video messaging. Offers more robust engagement features.Read more
AdiloBetter for video hosting, marketing, and security features like anti-piracy measures. Suitable for Healthcare, Education, Real Estate, Construction, Software, IT, Telecommunications and Marketing. Positive user reviews praise fast upload/playback speeds and customer service. Some users mention codec issues and limited bandwidth.Read more
Paradiso MeetingBetter for webinars and presentations. Has a user-friendly interface, but the mobile app has limited functionality. Grows faster than Screen Recordings by Screendesk.Read more
Screen Recordings by Screendesk FAQ
What is Screen Recordings by Screendesk and what does Screen Recordings by Screendesk do?
Screen Recordings by Screendesk is a customer support solution that uses video to enhance communication and streamline support processes. It enables live video calls, screen recording for troubleshooting, and integrates with ticketing systems. Screendesk offers video storage and analytics, benefiting support teams seeking clearer communication.
How does Screen Recordings by Screendesk integrate with other tools?
Screen Recordings by Screendesk integrates with ticketing systems and offers a Chrome extension for screen recording. It also provides cloud storage for videos and boasts seamless integration with other tools. Further integration details are not readily available.
What the main competitors of Screen Recordings by Screendesk?
Top alternatives to Screen Recordings by Screendesk include Birdie, a similar screen recording and co-browsing tool, and Vimeo, a broader video software platform. Other competitors offering video support features are Zendesk Support Suite and Guidde. For general video hosting and marketing, Wistia is also a viable option.
Is Screen Recordings by Screendesk legit?
Yes, Screen Recordings by Screendesk is a legitimate software solution for improving customer support through video. It's safe to use, offering screen recording, video calls, and integrations with ticketing systems. G2 gives it a 4.3/5 rating based on user reviews.
How much does Screen Recordings by Screendesk cost?
Screen Recordings by Screendesk offers a free plan for up to 3 agents. Paid plans are priced per agent, starting at $8/month for Plus, $15/month for Pro, and custom pricing for Enterprise. A 20% discount is available for annual billing. Is Screen Recordings worth it? With flexible pricing and a free trial, it's definitely worth considering.
Is Screen Recordings by Screendesk customer service good?
There is no information available about the Screen Recordings by Screendesk customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.