Last updated on
Company health
Ratings
Birdie description
Birdie is a software tool designed to help customer support teams resolve issues faster. It offers screen recording and co-browsing features that integrate with popular helpdesk platforms like Zendesk and Intercom. With Birdie, support agents can see a customer's screen without requiring them to download any software. This allows for quicker troubleshooting and reduces the need for lengthy back-and-forth communication. Birdie prioritizes data security and offers features to hide sensitive information during sessions. The company claims its software can improve time to resolution, customer effort scores, and escalation rates.
Who is Birdie best for
Birdie is a customer support tool with screen recording and co-browsing. It integrates with platforms like Zendesk and Intercom, allowing agents to see customer screens for faster troubleshooting. Birdie prioritizes data security and aims to improve resolution times and customer satisfaction.
-
Best for small to medium-sized businesses.
-
Suitable for B2B SaaS companies.
Birdie features
| Supported Birdie supports data encryption and access controls, ensuring data security. |
| Supported Birdie allows customers to easily record their screens for support teams. |
| Supported Birdie supports accessing network and console logs for troubleshooting. |
Birdie pricing
See the Birdie pricing page.
-
Birdie has a free plan.
-
Birdie has a free trial.
Free
For support teams under 3 agents, this plan includes up to 10 recordings per month, a 30-day data retention period, and integrations with popular helpdesk platforms like Zendesk, Intercom, and more.
Plus
This plan includes unlimited recordings, unlimited data retention, the ability to hide sensitive data, remove Birdie branding, and priority support.
Business
This plan includes all the features of the Plus plan, along with network & console logs, AI summary, auto data deletion, SAML SSO & SCIM provisioning, storage on your own S3 bucket, and a dedicated account manager.
Free
This plan includes 3 cobrowsing sessions per agent per month, the ability to draw, click, scroll, and type for customers, integrations with helpdesk platforms, and role-based permissions.
Plus
This plan includes unlimited cobrowsing sessions per agent per month, the ability to hide sensitive data, remove Birdie branding, and priority support.
Business
This plan includes all the features of the Plus plan, along with console logs, the ability to record and replay sessions, auto data deletion, SAML SSO, and a dedicated account manager.
Birdie alternatives
Screen Recordings by ScreendeskHas more robust video features including live video calls and a centralized video library. It is growing slower than Birdie. Screendesk is a good Birdie alternative for those seeking integrated screen recording within ticketing systems.Read more
FullviewMore suitable for mid-sized companies. Offers real-time co-browsing and session recording for enhanced customer support. Has stronger website traffic growth momentum.Read more
VimeoBetter for larger companies and a wider range of industries. Vimeo is a Vimeo alternative more focused on broader video creation, editing, and hosting, unlike Birdie's focus on customer support. It has more established brand recognition and broader appeal.Read more
Zendesk Support SuiteBetter for larger organizations and diverse industries. Offers broader functionality beyond screen recording, including live chat and AI-powered automation. Has significantly more user reviews and greater market momentum.Read more
WistiaBetter for marketing and sales. Wider industry applicability. More established, with a larger user base and faster growth. Negative pricing sentiment.Read more
CluesoBetter for creating training materials and product demos. Has positive user reviews on G2 and is growing faster. Offers AI-powered features for video editing and content creation.Read more
Birdie FAQ
What is Birdie and what does Birdie do?
Birdie is a customer support tool that facilitates faster issue resolution through screen recording and co-browsing. It integrates with platforms like Zendesk and Intercom, enabling agents to view customer screens without downloads, thus expediting troubleshooting and reducing communication time. Birdie also prioritizes data security.
How does Birdie integrate with other tools?
Birdie integrates with popular helpdesk platforms such as Zendesk and Intercom. This integration allows support agents to seamlessly access Birdie's screen recording and co-browsing features within their existing workflows. This streamlines support processes and improves agent efficiency.
What the main competitors of Birdie?
Top alternatives to Birdie include Screen Recordings by Screendesk, Fullview, and Vimeo. These competitors offer similar screen recording and co-browsing functionality for enhanced customer support. While Screendesk focuses on video support, Fullview specializes in real-time browser interaction. Vimeo provides a broader video platform.
Is Birdie legit?
Yes, Birdie is a legitimate software solution for customer support teams. It offers screen recording and co-browsing features, integrates with popular helpdesk platforms, and prioritizes data security. G2 reviews rate Birdie 4.9/5, suggesting user satisfaction with the platform.
How much does Birdie cost?
Birdie's pricing includes a Free plan for small teams, a Plus plan starting at €25/seat/month, and a custom-priced Business plan. The free plan offers basic screen recording and cobrowsing, while the Plus and Business plans unlock advanced features and higher usage limits. Contact Birdie for Business plan pricing.
Is Birdie customer service good?
Customers praise Birdie's excellent customer support, describing the team as "very good," "amazing," "fantastic," and "delightful." They appreciate the prompt responses and resolutions. One user mentioned wishing for a dedicated tech support contact, but overall feedback is overwhelmingly positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.