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SatisMeter description
SatisMeter helps you understand what your customers think, so you can improve your business. Using different types of surveys, it measures customer satisfaction at various points in their journey. You can customize the surveys, choose who sees them, and schedule them to repeat automatically. SatisMeter integrates with other business tools you might use and displays the results on a dashboard. A key difference from other tools is SatisMeter's pricing: you pay for the number of survey responses you receive, not the number of surveys you send. All features are included, no matter how much you spend.
Who is using SatisMeter?
Who is SatisMeter best for
We find that SatisMeter is a solid choice for businesses wanting to understand customer satisfaction. Many users praise its ease of use, seamless integrations (especially with Intercom and Slack), and responsive support. We've noticed that SatisMeter's pricing, based on responses, makes it quite affordable. It's particularly effective for gathering in-app feedback and measuring NPS, though some users would like to see more survey types available.
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Perfect for small to mid-sized SaaS businesses (1-1000 employees) looking to boost customer satisfaction with targeted surveys.
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E-commerce and SaaS businesses will find SatisMeter particularly effective for gathering feedback and improving customer satisfaction.
SatisMeter features
Supported Multiple channel support: SatisMeter supports multiple channels including web, in-app, email, iOS, and Android. |
Supported Unlimited projects, team members, surveys: SatisMeter allows unlimited projects, team members, and surveys, making it scalable for growing organizations. |
Supported Survey throttling and sampling: SatisMeter provides survey throttling and sampling to prevent over-surveying users and ensure a balanced feedback collection. |
Supported Integrations with Productboard and Segment: SatisMeter integrates with Productboard and Segment for seamless data flow and enhanced functionality. |
Supported Premium support: SatisMeter provides premium support to its users. |
Supported Targeting and triggering: SatisMeter enables targeting by user attributes and triggering surveys with events. |
Supported Automated recurring surveys: SatisMeter supports automated recurring surveys for continuous feedback collection. |
Supported Customizable design and multilingual support: SatisMeter offers customizable design options and multilingual support for surveys. |
SatisMeter reviews
We've summarised 39 SatisMeter reviews (SatisMeter G2 reviews) and summarised the main points below.
- Easy to use and implement with a simple interface.
- Seamless integrations with other tools, especially Intercom and Slack.
- Responsive and helpful customer support.
- Affordable pricing based on responses.
- Effective for gathering in-app feedback and measuring NPS.
- Limited survey types. Users desire CSAT and CES surveys in addition to NPS.
- Limited customization for surveys and email templates.
- Some reporting limitations, such as inability to combine data from multiple projects.
- Occasional login issues reported.
- Some users find the survey frequency excessive.
SatisMeter pricing
The commentary is based on 3 reviews from SatisMeter G2 reviews.
We find SatisMeter's pricing is generally perceived as affordable, especially for startups. However, some users feel the limited features don't justify the cost, desiring more value for their money.
Users sentiment
See the SatisMeter pricing page.
SatisMeter alternatives
Merren Customer Survey PlatformEasy customer surveys on any channel, with clear insights.Read more
SatisMeter FAQ
SatisMeter is a customer satisfaction platform that helps businesses understand customer feedback. We find that it uses various survey types to measure satisfaction throughout the customer journey. It integrates with other business tools and offers flexible pricing based on responses received.
What is SatisMeter and what does SatisMeter do?
SatisMeter is a customer satisfaction platform that helps businesses understand customer feedback. We find that it uses various survey types to measure satisfaction throughout the customer journey. It integrates with other business tools and offers flexible pricing based on responses received.
SatisMeter integrates seamlessly with various tools, including Intercom and Slack, to streamline your workflow. We find that the integration with Productboard and Segment enhances data flow and expands functionality, allowing for a comprehensive view of customer feedback.
How does SatisMeter integrate with other tools?
SatisMeter integrates seamlessly with various tools, including Intercom and Slack, to streamline your workflow. We find that the integration with Productboard and Segment enhances data flow and expands functionality, allowing for a comprehensive view of customer feedback.
We find that SatisMeter's main competitors include SurveyMonkey, a popular choice for creating and analyzing surveys, and Dynamics 365 Customer Voice which offers similar feedback gathering and analysis. Checkbox and Survalyzer are also comparable survey platforms. Finally, Feedier focuses on feedback collection and analysis for improved customer experiences.
What the main competitors of SatisMeter?
We find that SatisMeter's main competitors include SurveyMonkey, a popular choice for creating and analyzing surveys, and Dynamics 365 Customer Voice which offers similar feedback gathering and analysis. Checkbox and Survalyzer are also comparable survey platforms. Finally, Feedier focuses on feedback collection and analysis for improved customer experiences.
We find that SatisMeter is a legitimate and safe customer satisfaction tool. With a 4.8/5 rating on G2 based on 39 reviews, users praise its ease of use and helpful customer support. We believe it's a reliable option for gathering customer feedback.
Is SatisMeter legit?
We find that SatisMeter is a legitimate and safe customer satisfaction tool. With a 4.8/5 rating on G2 based on 39 reviews, users praise its ease of use and helpful customer support. We believe it's a reliable option for gathering customer feedback.
Unfortunately, SatisMeter doesn't publicly share their pricing details. We recommend contacting them directly to get a personalized quote based on your specific needs.
How much does SatisMeter cost?
Unfortunately, SatisMeter doesn't publicly share their pricing details. We recommend contacting them directly to get a personalized quote based on your specific needs.
We find that SatisMeter's customer service receives mixed reviews. While some users praise the quick and helpful support, others have experienced difficulty contacting the team. Overall, responsiveness seems to vary.
Is SatisMeter customer service good?
We find that SatisMeter's customer service receives mixed reviews. While some users praise the quick and helpful support, others have experienced difficulty contacting the team. Overall, responsiveness seems to vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.