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Salsa CRM description
Salsa CRM, from Bonterra, is a donor management software designed for nonprofits. It helps you manage donor information, track donations, and run fundraising campaigns. Salsa CRM can also be used to manage email marketing and online fundraising. It's part of a larger suite of tools from Bonterra that aim to support the entire nonprofit lifecycle.
Who is Salsa CRM best for
Salsa CRM by Bonterra is a donor management software ideal for nonprofits of all sizes, offering comprehensive features like donor tracking, fundraising campaign management, email marketing, and online fundraising tools. Users praise Salsa CRM's excellent customer support and affordability, while some find the reporting features cumbersome and the interface outdated. It's a good option for organizations seeking an all-in-one fundraising solution, especially those comfortable with some level of customization.
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Best fit for small to medium-sized nonprofits seeking affordable and comprehensive donor management.
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Ideal for nonprofits; less suitable for legal, media, or professional services.
Salsa CRM features
| Supported Salsa CRM supports pledge management, allowing for efficient tracking and management of donor pledges. |
| Supported Salsa CRM supports sending bulk emails and newsletters to donors. |
| Supported Salsa CRM offers built-in peer-to-peer fundraising, allowing supporters to create pages and teams. |
| Supported Salsa CRM supports personalized messages to donors via SmartEngagement Technology and automated email series. |
| Supported Salsa CRM offers built-in queries and integrates with Salsa Engage for comprehensive reporting. |
| Supported Salsa CRM provides a comprehensive donor view via constituent records, donations history, and Salsa Engage integration. |
Salsa CRM reviews
We've summarised 347 Salsa CRM reviews (Salsa CRM Software Advice reviews, Salsa CRM GetApp reviews, Salsa CRM Capterra reviews and Salsa CRM G2 reviews) and summarised the main points below.
- Excellent customer support, known for responsiveness and helpfulness.
- Affordable pricing, especially for small to medium-sized nonprofits.
- Highly customizable, with options for custom fields and reports.
- Comprehensive features, covering donor management, fundraising, events, and advocacy.
- Easy to use for basic functions, such as data entry and basic reporting.
- Reporting features are often described as cumbersome and difficult to navigate.
- Integration between Salsa CRM and Salsa Engage needs improvement, especially data syncing.
- Limited customization options for certain features, like event forms.
- Occasional bugs and glitches reported, especially during data migration and with specific features.
- Some users feel the software interface appears outdated and clunky.
Salsa CRM pricing
The commentary is based on 20 reviews from Salsa CRM Capterra reviews, Salsa CRM G2 reviews and Salsa CRM Software Advice reviews.
Salsa CRM's pricing is generally considered reasonable and affordable, especially for smaller nonprofits. However, some users, particularly those with limited staff and budgets, have found it expensive, especially considering the complexity and underutilization of some features. Others have noted difficulty with contract termination and associated merchant service fees.
See the Salsa CRM pricing page.
Salsa CRM alternatives
DonorPerfectBetter for organizations focused on media and entertainment, and slightly better for energy and utilities. A popular Salsa CRM competitor known for its user-friendly interface and strong customer support.Read more
waalaxyBetter for sales and marketing professionals seeking automated LinkedIn outreach. Ideal for lead generation and expanding networks, not donor management. Focuses on LinkedIn and email automation, not comprehensive nonprofit fundraising.Read more
Blackbaud Raiser's Edge NXTBetter for healthcare and education organizations. Has a more modern user interface, but some find the terminology confusing. Consider this Salsa CRM competitor if robust reporting in the user interface is less critical.Read more
GivebutterBetter for smaller organizations. Offers a free plan, convenient for budget-conscious nonprofits. Has a more modern and user-friendly interface. Givebutter is growing faster than Salsa CRM. Users praise Givebutter's ease of use and customer support. However, some users find Givebutter's pre-filled tip amounts manipulative and dislike the limited reporting features. A Salsa CRM alternative.Read more
Kiwi for GmailBetter for individuals and businesses relying on Gmail and Google Workspace. A Salsa CRM competitor focused on enhancing email and productivity, not donor management. Kiwi for Gmail offers offline access, unlike Salsa CRM.Read more
GiveCampusBetter fit for medium-sized organizations in the education sector. Has stronger momentum based on employee growth. Users highlight the user-friendly interface and robust reporting. However, some users mention high platform costs and limited content customization. A good Salsa CRM competitor for educational institutions.Read more
Salsa CRM FAQ
What is Salsa CRM and what does Salsa CRM do?
Salsa CRM by Bonterra is a donor management software for nonprofits. It helps manage donor information, track donations, and execute fundraising campaigns. It also facilitates email marketing and online fundraising, offering a 360-degree donor view and personalized messaging.
How does Salsa CRM integrate with other tools?
Salsa CRM integrates with other Bonterra solutions, including Salsa Engage for digital marketing. It also offers an open API, allowing integration with various third-party tools, though some users report integration challenges. It supports personalized messaging and comprehensive reporting through these integrations.
What the main competitors of Salsa CRM?
Top alternatives to Salsa CRM include DonorPerfect, Blackbaud Raiser's Edge NXT, and Givebutter. These platforms offer similar features for donor management, fundraising, and communication, catering to various nonprofit needs and budgets.
Is Salsa CRM legit?
Yes, Salsa CRM is a legitimate donor management software offered by Bonterra. It's a safe and popular choice specifically designed for nonprofits, offering features like donor tracking, fundraising campaign management, and email marketing. However, some users find the reporting features cumbersome and desire better integration with Salsa Engage.
How much does Salsa CRM cost?
I couldn't find pricing details for Salsa CRM. Contact Salsa CRM directly for product pricing or a personalized quote. Consider exploring alternatives with transparent pricing if cost is a primary concern.
Is Salsa CRM customer service good?
Salsa CRM's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, responsive, and knowledgeable support staff, highlighting their patience and willingness to resolve issues effectively. While wait times can sometimes be long, the overall sentiment towards customer service is very favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.