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RepairDesk description
RepairDesk is a cloud-based software designed for repair shops of all sizes, specializing in cell phone and computer repair businesses. It helps manage all aspects of the business including processing payments, tracking repairs, managing inventory, and understanding sales. RepairDesk aims to streamline operations and improve efficiency for repair businesses.
Who is RepairDesk best for
RepairDesk is a cloud-based repair shop management software praised for its comprehensive features, user-friendly interface, and excellent customer support. Users appreciate the regular updates and integrations. However, some find the inventory management complex and experience occasional bugs. Best suited for small to medium repair businesses specializing in electronics.
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Best for small to medium-sized businesses focusing on cell phone and computer repairs.
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Ideal for retail, consumer goods, and software/IT businesses.
RepairDesk features
| Supported RepairDesk accepts debit card payments. |
| Supported RepairDesk supports tracking repair status and progress. |
| Supported RepairDesk accepts credit card payments via its own payment processing and via Stripe. |
| Supported RepairDesk allows tracking inventory levels and setting low stock warnings. |
RepairDesk reviews
We've summarised 178 RepairDesk reviews (RepairDesk Software Advice reviews, RepairDesk Capterra reviews and RepairDesk G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, readily available via chat and other channels.
- User-friendly interface, easy to navigate and learn.
- Comprehensive features covering all aspects of repair business management.
- Regular software updates with new features and improvements.
- Integrates with various platforms, including websites and payment processors.
- Limited offline functionality; requires internet access.
- Inventory management can be complex and difficult to master.
- Some integrations, like with Mobile Sentrix, can be problematic.
- Occasional bugs and glitches disrupt workflow.
- Software updates and new features can introduce unexpected issues.
RepairDesk pricing
The commentary is based on 1 reviews from RepairDesk Capterra reviews.
Pricing information for RepairDesk is not available in the provided reviews. Therefore, I cannot offer any insights into its pricing structure, affordability, or value relative to features.
Users sentiment
See the RepairDesk pricing page.
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RepairDesk has a free trial.
Essential
Perfectly suited for automating and managing operations in single-store repair businesses. Includes features like 5 user accounts, unlimited tickets, multi-location support, advanced reporting, and various productivity and integration tools.
Growth
Designed for growing repair businesses with high volume sales. Includes 8 user accounts, unlimited tickets, multi-location support, advanced reporting and KPIs dashboards, productivity and integration tools, and premium support.
Advanced
Custom-built for mail-in repair, refurbishment & warranty centers, and manufacturer repair depots. Includes unlimited user accounts, unlimited tickets, multi-location support, advanced reporting and KPIs dashboards, and various productivity and integration tools.
RepairDesk alternatives
repairdesk vs Zoho BooksBetter for general accounting and financial management. Broader industry fit. Has more momentum than RepairDesk. Integrates with other Zoho products.Read more
TrailBlazerBetter for enterprise companies. Focuses on repair shops generally, not specializing in cell phone and computer repair. No pricing details available.Read more
InvoicedBetter for mid-size and large businesses needing automated billing. It has broader industry applicability but is declining in momentum.Read more
SAP ConcurBetter for enterprise companies needing travel and expense management. More industry coverage. However, user reviews are mixed regarding usability and customer service. A RepairDesk alternative, competitor.Read more
RevenueCatBetter for mobile app developers focused on subscriptions. Has growing website traffic and positive user reviews for ease of use and implementation. A RepairDesk competitor and alternative for subscription management.Read more
G-AcconBetter for financial reporting and analysis within Google Sheets. G-Accon is growing slower than RepairDesk. A RepairDesk alternative popular with financial professionals.Read more
RepairDesk FAQ
What is RepairDesk and what does RepairDesk do?
RepairDesk is cloud-based software for repair shops, specializing in cell phone and computer repairs. It streamlines operations by managing repairs, inventory, sales, and payments, improving efficiency for businesses of all sizes. It offers a user-friendly interface and comprehensive features but can have complex inventory management and occasional bugs.
How does RepairDesk integrate with other tools?
RepairDesk integrates with various platforms, enhancing its functionality and streamlining business operations. It connects with websites and payment processors, enabling seamless transactions and online presence management. However, some users have reported issues with certain integrations, such as Mobile Sentrix.
What the main competitors of RepairDesk?
RepairDesk competitors include TrailBlazer, offering similar repair shop management features. Alternatives like Zoho Books and Invoiced focus on accounting and billing, while others like SAP Concur specialize in expense management. RevenueCat handles subscriptions, and G-Accon connects financial data to Google Sheets.
Is RepairDesk legit?
RepairDesk appears legitimate. User reviews praise its comprehensive features and responsive customer support. However, some users mention occasional bugs and complex inventory management. Consider exploring alternatives like Zoho Books or TrailBlazer if these concerns are critical for your business. RepairDesk seems safe for managing repair shops.
How much does RepairDesk cost?
RepairDesk's Essential plan costs $79/month per store. The Growth plan is priced at $119/month per store. The Advanced plan has custom pricing. They also offer a free trial, but not a free plan. Contact them for more detailed pricing information.
Is RepairDesk customer service good?
RepairDesk's customer service receives mixed reviews. While many praise the helpful and responsive support team, some users have experienced unhelpful interactions and difficulty resolving issues. Others mention occasional bugs and glitches.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.