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Rep AI description
Rep AI is an AI-powered sales assistant designed for eCommerce stores using Shopify. It acts as an online concierge to guide customers, answer questions, and recommend products. Rep AI uses a combination of behavioral cues and chatbot functionality to engage visitors, reduce support tickets, and potentially increase sales and conversions. It integrates with popular Shopify apps, offers data-driven insights, and aims to personalize the customer journey.
Who is Rep AI best for
Rep AI is an AI-powered sales assistant for Shopify stores. It acts as an online concierge, guiding customers, answering questions, and recommending products. Users praise its seamless Shopify integration, excellent customer support, and positive impact on sales and conversions. However, some have noted limitations in customization and a learning curve.
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Best for small businesses seeking AI sales assistance.
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Ideal for e-commerce stores on Shopify.
Rep AI features
| Supported Rep AI recovers abandoned carts by engaging customers with targeted messages and incentives via chat. |
| Supported Rep AI analyzes customer behavior to personalize shopping and optimize marketing strategies. |
| Supported Rep AI offers AI-powered shopping assistance, including product recommendations and answering questions. |
| Supported Rep AI offers AI-powered chatbots for customer support, integrating with platforms like Gorgias and Zendesk. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Rep AI reviews
We've summarised 44 Rep AI reviews (Rep AI G2 reviews) and summarised the main points below.
- Seamless Shopify integration and intuitive user interface praised.
- Excellent customer support lauded for responsiveness and helpfulness.
- Significant improvements in sales, conversions, and AOV reported.
- Effective reduction in customer support tickets and workload.
- 24/7 AI assistance and personalized recommendations enhance customer experience.
- Customization limitations hinder achieving desired chatbot responses.
- Backend learning curve and occasional quirky AI responses require attention.
- Manual flow building can be cumbersome and less user-friendly.
- Pricing may be considered high, especially for lower-traffic stores.
- Product widgets lack full customizability, affecting theme consistency.
Rep AI pricing
The commentary is based on 7 reviews from Rep AI G2 reviews.
Rep AI's pricing is considered high for a Shopify app, but many users find it worthwhile due to its ROI and time-saving benefits. Some suggest alternative pricing models based on usage. However, users generally agree that the value provided justifies the cost, especially considering its unique capabilities.
Users sentiment
See the Rep AI pricing page.
Rep AI alternatives
ZipChatBetter fit for businesses also using Magento. Broader industry applicability. Has positive ratings on Capterra. Growing slower than Rep AI. CRM integrations are available. A Rep AI competitor and alternative.Read more
Salesforce Service CloudBetter for larger businesses seeking comprehensive customer service solutions. A Salesforce Service Cloud competitor, it offers broader industry coverage. It has more established brand recognition and website traffic is growing faster.Read more
ConfluenceBetter for project documentation and team collaboration. Not e-commerce focused.Read more
Upsy Shopping HelperBetter for smaller e-commerce businesses focused on mobile sales. Has less momentum and fewer users love it as a Rep AI alternative.Read more
FreshserviceBetter for IT management. Freshservice is growing faster and has broader industry applicability. It also has positive feedback on its intuitive interface and automation capabilities. However, users mention some difficulties with customer support and reporting features. A Freshservice alternative for ecommerce businesses may be more suitable.Read more
Chat BreezesBetter for managing multi-platform social commerce interactions. Focuses on streamlining social media communication and sales conversions. Positive pricing sentiment and offers a free trial. Lacks AI-powered sales assistance features found in Rep AI alternatives.Read more
Rep AI FAQ
What is Rep AI and what does Rep AI do?
Rep AI is an AI-powered sales assistant for Shopify eCommerce stores. It acts as an online concierge, guiding customers, answering questions, and recommending products. It leverages behavioral cues and chatbot functionality to boost sales, reduce support tickets, and personalize the customer journey.
How does Rep AI integrate with other tools?
Rep AI integrates with Shopify and popular Shopify apps. It also connects with customer support platforms like Gorgias and Zendesk, enhancing its AI-powered chatbot functionality and streamlining customer service operations.
What the main competitors of Rep AI?
Top Rep AI alternatives include ZipChat, another AI sales assistant for e-commerce, and Salesforce Service Cloud, a comprehensive customer service platform with AI-powered personalization. Other competitors are Zendesk Support Suite and HubSpot Service Hub.
Is Rep AI legit?
Rep AI appears to be a legitimate platform. It boasts positive ratings and reviews on G2, and users report increased sales and reduced support tickets. However, some users mention a learning curve and limitations in customization. Consider these factors when evaluating if Rep AI is safe and suitable for your needs.
How much does Rep AI cost?
Rep AI pricing is not publicly available. Contact Rep AI directly to obtain specific pricing information and determine if the product is worth the investment for your needs.
Is Rep AI customer service good?
Rep AI's customer service receives positive feedback. Users highlight the helpful and responsive support team, praising their assistance during onboarding and ongoing support. While some minor issues arise, the Rep AI team actively addresses and resolves them.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.