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Rafiki description
Rafiki is a conversation intelligence platform for sales teams of all sizes. It records, transcribes, and analyzes your sales calls to help you close more deals. Rafiki can identify deal risks, track competitor mentions, and help you improve your team's sales conversations. It offers features like automated call summaries, CRM syncing, and personalized coaching insights. Rafiki aims to make advanced conversation intelligence features accessible and affordable for businesses looking to improve their sales performance.
Who is Rafiki best for
Rafiki is a conversation intelligence platform ideal for sales teams of all sizes. It records, transcribes, and analyzes sales calls, providing automated summaries, CRM syncing, and personalized coaching insights. This helps identify deal risks, track competitors, and improve sales conversations. Rafiki aims to make advanced conversation intelligence accessible and affordable.
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Ideal for sales teams of all sizes, from small businesses to large enterprises.
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Designed for businesses across all industries looking to boost sales performance.
Rafiki features
| Supported Rafiki uses generative AI to create Smart Call Summaries, including key moments, to help re-engage with prospects. |
| Supported Rafiki offers CRM syncing and auto-updates CRM with call insights for optimal hygiene. |
| Supported Rafiki strengthens rep performance with targeted Smart Coaching. |
| Supported Rafiki can be alerted for a customizable list of deal risks such as lack of activity, prospect disengagement, competitor mentions. |
| Supported Rafiki can track competitor mentions and never miss a winnable deal. |
| Supported Rafiki helps Reps automatically draft personalized follow-up emails with timestamped key moments from the call. |
| Supported Search your call library to discover top strategies for objections, positioning, and upselling. |
Rafiki pricing
The commentary is based on 9 reviews from Rafiki G2 reviews.
Reviewers consistently praise Rafiki's affordability, highlighting its competitive pricing, often a third of the cost of similar tools like Gong. They appreciate the robust features offered at such a reasonable price point, making it a valuable solution for conversation intelligence and sales coaching.
See the Rafiki pricing page.
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Rafiki has a free plan.
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Rafiki has a free trial.
Starter
Unlimited Recording with Notetaker and Transcription in 50+ languages, Human-grade Smart Call Summary, Auto-generated followup email, Comments & Share with Call Timestamps, Team-level analytics, administration, chatGPT Assistant for meeting insights.
Premium
All features of Starter plan plus unlimited users, Auto capture and fill CRM fields from call data, Auto capture MEDDIC, SPICED, BANT in CRM, Gen-AI powered Smart Call Scoring, Deal Dashboard with Accurate Forecasting with In-meeting visibility into CRM data, chatGPT Assistant for human grade deal insights.
Enterprise
All features of Premium plan plus, In-house Deployment on GCP/AWS/Azure, API support, Support to maintain / monitor systems, Large multi-team customizations, Advanced security features, Custom integrations.
Rafiki alternatives
JiminnyBetter fit for established medium and large businesses, particularly in software, professional services, and e-commerce. A Jiminny alternative for those prioritizing automated meeting summaries and email follow-ups. It has significantly more momentum in terms of website traffic growth.Read more
diioDiio is growing faster and has more momentum than Rafiki, and has higher ratings on G2. It's a better diio alternative for medium-sized businesses focused on virtual meetings. It is also a good competitor to Rafiki for the Software, IT, & Telecommunications industry.Read more
ConvoZen.AIBetter for customer service teams in mid-size to enterprise businesses, especially in finance, insurance, healthcare, and education. More focused on compliance and agent performance.Read more
ModjoMore focused on SaaS, tech, and e-commerce. Has stronger momentum. Popular for onboarding and training, sharing best practices, and user-friendly interface. Note, some users mention occasional bugs and limited CRM integrations.Read more
Traq.aiBetter for Healthcare, Education, E-commerce, Real Estate, Transportation, Software/IT, and Professional Services. Has stronger momentum. More suitable for mid-sized companies.Read more
SaleskenBetter for providing real-time feedback during calls. Focuses on improving customer engagement through in-the-moment cues. Has significantly more momentum in terms of user and employee growth. Well-reviewed, but some users report issues with real-time cues, integrations, and call quality. More suited for finance, education, and software/IT industries.Read more
Rafiki FAQ
What is Rafiki and what does Rafiki do?
Rafiki is a conversation intelligence platform designed for sales teams. It records, transcribes, and analyzes sales calls, providing insights to help close deals. Features include automated summaries, CRM syncing, deal risk identification, and competitor tracking. Rafiki aims to make advanced conversation intelligence accessible and affordable.
How does Rafiki integrate with other tools?
Rafiki integrates with your CRM to provide automated updates with call insights. It also offers automated follow-up emails with timestamped key moments from calls, enhancing sales workflows and communication.
What the main competitors of Rafiki?
Rafiki's main competitors include Jiminny, Modjo, Traq.ai, and Salesken. These platforms offer similar conversation intelligence features for sales teams, such as call recording, transcription, analysis, and CRM integrations. They aim to boost sales performance through insights and automation.
Is Rafiki legit?
Rafiki appears to be a legitimate conversation intelligence platform. It offers features like call recording, transcription, analysis, and CRM syncing. While user reviews are unavailable, its focus on deal risk identification and competitor tracking may improve sales performance.
How much does Rafiki cost?
Rafiki's pricing includes a Starter plan at $240/user/year, a Premium plan at $480/user/year, and an Enterprise plan with custom pricing. They also offer a 14-day free trial. Is Rafiki worth it? Consider the product features and your team's needs to determine if the pricing aligns with your budget and requirements.
Is Rafiki customer service good?
Rafiki's customer service is consistently praised in reviews. Users highlight the support team's responsiveness, helpfulness, and willingness to adapt to customer needs. Many reviewers specifically mention Aruna, commending her dedication and personalized assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.