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PRISM description
PRISM by eWards is a cloud-based customer experience management system. It helps businesses manage customer interactions across various channels, including physical stores and online platforms. PRISM offers tools for data analysis, marketing automation, and loyalty programs, aiming to provide businesses with a comprehensive view of their customer interactions and improve customer relationships.
Who is PRISM best for
PRISM by eWards is a cloud-based customer experience management (CEM) system designed for small to medium businesses. It offers tools to manage customer interactions across various channels, analyze data, automate marketing, and run loyalty programs. PRISM helps businesses gain a comprehensive view of customer interactions and improve customer relationships.
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Best for small to medium businesses (1-100 employees) looking to enhance customer loyalty and manage interactions.
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Particularly well-suited for E-commerce, Retail, and Hospitality/Tourism industries.
PRISM features
| Supported eWards manages customer interactions across various touchpoints, both physical and digital. |
| Supported eWards offers data analysis tools to gain insights into customer behavior. |
| Supported eWards provides marketing automation capabilities to target specific customer segments. |
| Supported eWards allows businesses to create and manage customer loyalty programs. |
| Supported eWards organizes and synchronizes customer interactions to provide a unified customer view. |
PRISM pricing
Users sentiment
See the PRISM pricing page.
PRISM alternatives
Resonate CXBetter fit for medium to large businesses. Uses AI and machine learning for customer sentiment analysis. G2 rates it 4.7/5. A PRISM alternative and competitor.Read more
Insight BIBetter fit for larger enterprises. Focuses on data analysis and reporting with automated report generation. Has strong momentum and positive user reviews regarding insights and ease of use. However, some users mention a steep learning curve and limited visualizations. A strong PRISM competitor for data-driven businesses.Read more
Chart.JsBetter for users focused on visualizations within their website or application. Open-source and free, unlike PRISM. Easier to implement and use. However, it has limited chart types and potential performance issues with large datasets. A popular PRISM alternative and Chart.js competitor.Read more
Stingo Sales CRMBetter fit for customers in real estate, education, manufacturing, travel and hospitality, and finance and insurance. Offers a mobile app and workflow automation.Read more
DEESO SolutionsBetter fit for larger enterprises. A PRISM alternative or competitor focusing on customer interaction management and marketing automation.Read more
next4biz CRMBetter for marketing and sales process streamlining. Geared towards marketing and advertising businesses. Has more momentum. A PRISM alternative and competitor.Read more
PRISM FAQ
What is PRISM and what does PRISM do?
PRISM by eWards is a cloud-based customer experience management (CEM) system designed for businesses to manage customer interactions across various channels. It offers tools for data analysis, marketing automation, and loyalty programs, enabling a comprehensive view of customer interactions and improved relationships. PRISM focuses on helping small to medium businesses enhance customer loyalty.
How does PRISM integrate with other tools?
There is no information available about PRISM's integrations with other tools. However, it offers features like multi-channel customer interaction management, customer data analysis, marketing automation, and loyalty program management.
What the main competitors of PRISM?
PRISM competes with other customer experience management platforms like Resonate CX, which uses AI to analyze customer interactions, and DEESO Solutions, which focuses on customer interaction management and marketing automation. Other alternatives include Stingo Sales CRM and next4biz CRM.
Is PRISM legit?
PRISM by eWards appears to be a legitimate CEM platform aimed at SMBs looking to enhance customer loyalty. It facilitates management of customer interactions across various channels and offers tools for data analysis, marketing automation, and loyalty programs. However, further research is recommended as limited user reviews and ratings are available.
How much does PRISM cost?
I couldn't find pricing information for PRISM. Contact PRISM directly for product pricing details or to determine if PRISM is worth the investment for your needs.
Is PRISM customer service good?
PRISM users mention readily available support and an easy-to-use interface. However, some find the heatmap feature and large dataset analysis less useful. Overall, the readily available support contributes to positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.