Logo of Peek Pro

Peek Pro

Website LinkedIn Twitter

Last updated on

Company health

Employee growth
No change in the last year
Web traffic
9% increase in the last quarter
Financing
May 2021 - $120M

Ratings

G2
4.2/5
(79)
Capterra
4.7/5
(696)
Glassdoor
3.7/5
(330)

Peek Pro description

Peek Pro is a comprehensive software designed for tour and activity operators of all sizes. It aims to boost revenue and streamline operations by combining online booking, point-of-sale, and automation tools in one system. Peek Pro offers features like inventory management, dynamic pricing, digital waivers, and marketing analytics. It integrates with popular reseller platforms like Expedia and Viator, simplifying sales management. With its mobile app, you can manage your business on the go. Peek Pro is known for its user-friendly interface, making it easy for staff to learn and use.

Who is Peek Pro best for

We find that Peek Pro works best for tour, activity, and rental businesses wanting to boost revenue and streamline operations. Users appreciate the seamless WordPress integration and comprehensive feature set. Some users mention issues with customer service response times and customization options. We recommend it particularly to medium sized businesses.

  • Great for mid-sized companies (101-1,000 employees) seeking complete booking and management.

  • Perfect for hospitality and tourism, offering tools designed for tours, activities, and rentals.

Peek Pro features

Supported

Online Booking: Peek Pro provides a world-class online booking system that includes intelligent upsells and recaptures an average of 16% of lost sales, all without requiring extra effort. It allows access to numerous resellers and management of all ticket sales from a single system.

Supported

Automation: Peek Pro automates various processes such as intelligent resource assignments, QR tickets, paperless waivers, and includes a comprehensive management system to streamline operations.

Supported

Customer Delight: Peek Pro enhances customer satisfaction with automated reminders, self-rescheduling options, and automated review requests to improve customer engagement.

Supported

Staff Empowerment: Peek Pro empowers staff with an easy-to-use Point of Sale (POS) system and backend interface for handling walk-up bookings, add-ons, and tips efficiently.

Supported

Connectivity: Peek Pro ensures connectivity by providing integrations with major platforms like Expedia, Viator, and GetYourGuide, expanding the reach of businesses.

Supported

Mobile App: Peek Pro offers native mobile apps for both iOS and Android platforms, enabling businesses to manage their operations on the go.

Supported

Resource Management: Peek Pro includes resource management capabilities for handling the availability of inventory, resources, and employees, ensuring efficient allocation and utilization.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly negative
-1

Customer Service

Rather negative
-0.33

Ease of Use

Neutral
+0

Reliability and Performance

Rather negative
-0.67

Ease of Implementation

Neutral
-0.14

Peek Pro reviews

We've summarised 775 Peek Pro reviews (Peek Pro Software Advice reviews, Peek Pro GetApp reviews, Peek Pro Capterra reviews and Peek Pro G2 reviews) and summarised the main points below.

Pros of Peek Pro
  • Seamless integration with Wordpress for easy online booking.
  • User-friendly interface for staff and customers.
  • Helpful and responsive onboarding and training team.
  • Comprehensive features, including inventory management, dynamic pricing, and waivers.
Cons of Peek Pro
  • Account blocking issues due to bugs in the payment system update.
  • Lack of direct contact with customer service; reliance on ticketing system with slow response times.
  • Limited customization options, especially for non-standard tour operators.
  • Mobile app limited functionality, especially for booking and cancellations.

Peek Pro pricing

The commentary is based on 42 reviews from Peek Pro Capterra reviews, Peek Pro G2 reviews, Peek Pro GetApp reviews and Peek Pro Software Advice reviews.

Peek Pro's pricing structure, based on commission rather than a flat fee, has mixed reviews. Some users find it affordable and valuable, especially with increasing sales. Others, particularly smaller businesses, find the percentage-based fees a bit high and inflexible. A few users felt misled about the pricing and hidden fees.

Users sentiment

Strongly negative
-1

See the Peek Pro pricing page.

Peek Pro alternatives

Peek Pro FAQ

  • What is Peek Pro and what does Peek Pro do?

    Peek Pro helps tour and activity operators manage their business. It offers online booking, point-of-sale, and various automation tools. We find that its mobile app allows you to manage your business from anywhere, but some users have reported limitations in its functionality.

  • How does Peek Pro integrate with other tools?

    Peek Pro connects with major platforms like Expedia, Viator, and GetYourGuide, broadening your reach. It also integrates seamlessly with Wordpress for easy online booking functionality on your website.

  • What the main competitors of Peek Pro?

    Peek Pro's main competitors include FareHarbor, Rezgo, Checkfront, Bokun, and AnyRoad. These platforms offer similar features for tour and activity operators, such as online booking, resource management, and integrations with reseller platforms.

  • Is Peek Pro legit?

    Peek Pro's legitimacy is questionable. While it offers valuable features and integrations, the highly negative sentiment surrounding customer service, reliability, and pricing transparency raises concerns. We advise careful consideration and exploring alternatives like FareHarbor or Rezgo.

  • How much does Peek Pro cost?

    I couldn't find any pricing details for Peek Pro. Contact Peek directly for the latest pricing information.

  • Is Peek Pro customer service good?

    Peek Pro's customer service receives mixed reviews. While some users praise the helpful and responsive support team, particularly during onboarding, others express frustration with the lack of direct contact and slow response times for resolving technical issues. We find that improvements are needed to ensure consistent and timely support.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.