Peek Pro vs Rezgo

by Gralio Apr 29, 2025

Peek Pro and Rezgo both serve tour and activity operators with online booking and management tools. Peek Pro appeals with features like native mobile apps and automated upsells but is hampered by poor customer service reviews and unclear pricing. Rezgo attracts users with its highly-rated support and flexible pay-as-you-go pricing, though it lacks native mobile apps and some specific automation features found in Peek Pro.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 839 reviews and 60 websites, saving 5 hours, 9 minutes of reading.

Logo of Peek Pro
Logo of Rezgo

About

Peek Pro is a comprehensive software designed for tour and activity operators of all sizes. It aims to boost revenue and streamline operations by combining online booking, point-of-sale, and automation tools in one system. Peek Pro offers features like inventory management, dynamic pricing, digital waivers, and marketing analytics. It integrates with popular reseller platforms like Expedia and Viator, simplifying sales management. With its mobile app, you can manage your business on the go. Peek Pro is known for its user-friendly interface, making it easy for staff to learn and use.
Rezgo is an online booking and management platform designed for businesses that offer tours and activities. It helps you manage bookings, process payments, and market your offerings. Rezgo allows you to accept bookings from various channels, including your website and mobile devices, while providing tools for inventory management, customer relationship management, and business analytics. It stands out by not charging monthly fees and integrating with various other platforms like OTAs.

Summary

Main difference
Peek Pro offers dedicated native mobile apps and specific automation features like intelligent resource assignments, but faces challenges with customer support and pricing transparency. Rezgo emphasizes strong customer service and a flexible pay-as-you-go pricing model, utilizing a mobile-responsive web interface rather than native apps.

Relative strengths of Peek Pro (compared to Rezgo)

  • Peek Pro provides native mobile apps for both iOS and Android, allowing management directly from a dedicated application, unlike Rezgo's web-based approach.

  • Peek Pro includes specific features like intelligent upsells integrated into the booking flow, designed to automatically increase average booking value.

  • Peek Pro highlights automated resource assignment capabilities, potentially simplifying scheduling for operators managing complex inventories of guides or equipment compared to Rezgo's standard resource management tools.

Relative weaknesses of Peek Pro (compared to Rezgo)

  • Rezgo is consistently praised for excellent and responsive customer support, whereas Peek Pro users report major difficulties with slow, unresponsive, ticket-based support.

  • Rezgo utilizes a transparent pay-as-you-go pricing model (charging per transaction), while Peek Pro's pricing structure is unclear and receives negative feedback regarding transparency and value.

  • Users report significant reliability concerns and bugs with Peek Pro, including payment system issues leading to account blocks, contrasting with Rezgo's generally more stable user experience.

Who should use Peek Pro VS. Rezgo

Peek Pro is designed for tour, activity, and rental operators aiming to boost revenue and streamline workflows. It combines online booking, point-of-sale, and handy automation features. In our experience, businesses value the seamless website integration and the comprehensive toolset, including inventory management and dynamic pricing. While the onboarding gets praise, some users find customer support slow and wish for more customization, especially for unique tour setups. It generally fits medium to larger operators best.

Rezgo is an online booking system designed specifically for tour and activity providers. We find it's a great fit for businesses wanting to manage bookings, payments, and customer communication efficiently without being tied down by monthly fees. Users often praise its ease of setup, helpful customer support, and the flexibility of its pay-as-you-go pricing model. It helps businesses manage bookings from their own website and other channels, making it easier to handle inventory and keep customers informed automatically through email updates before and after their trips

  • We find Peek Pro works best for medium-sized (101-1000 employees) and larger tour/activity operators, offering robust features for complex needs.

  • In our experience, Peek Pro excels in the travel and tourism sector, particularly for businesses running tours, activities, or rentals.

  • In our experience, Rezgo works well for tour and activity businesses of all sizes, from small operators to larger enterprises.

  • We find that Rezgo is a particularly strong choice for businesses operating within the hospitality and tourism sectors.

Peek Pro and Rezgo features

Supported
Partially supported
Not supported
Type in the name of the feature or in your own words tell us what you need

  • Advanced Online Booking
    Supported

    Peek Pro offers intelligent upselling, reseller management, automated confirmations, and lost sales recapture on a single platform.

    Partially supported

    Rezgo supports comprehensive online booking and automated confirmations, but intelligent upselling and reseller management are not explicitly mentioned.

  • Operational Automation
    Supported

    Peek Pro automates resource assignments, QR ticket generation, paperless waivers, and management systems.

    Partially supported

    Rezgo automates waivers and offers some digital ticket management, but resource assignment automation is unclear.

  • Customer Engagement Automation
    Partially supported

    Peek Pro offers automated reminders and encourages customer engagement, potentially including review requests.

    Not supported

    Rezgo does not explicitly offer automated reminders or review requests.

  • Tour booking
    Supported

    Peek Pro allows booking tours and managing tour reservations.

    Supported

    Rezgo offers comprehensive tour booking and reservation management features.

  • Visual appeal
    Not supported

    Peek Pro does not explicitly support visually appealing itineraries.

    Partially supported

    Rezgo creates itineraries, but their visual appeal is not guaranteed.

  • Website integration
    Not supported

    Peek Pro does not explicitly offer embeddable booking widgets.

    Supported

    Rezgo allows embedding booking widgets into websites, enabling direct bookings.

Qualities

  • Value and Pricing Transparency
    -1
    Strongly negative sentiment
    No data
  • Customer Service
    -0.33
    Rather negative sentiment
    No data
  • Ease of Use
    +0
    Neutral sentiment
    No data
  • Reliability and Performance
    -0.67
    Rather negative sentiment
    No data
  • Ease of Implementation
    -0.14
    Neutral sentiment
    No data

Peek Pro and Rezgo Pricing

No pricing information found.

User sentiment

Strongly negative
-1

See full Pricing page

Rezgo has a usage-based pricing model with no monthly fees. They charge a percentage fee per booking, which can be passed on to customers. There are two plans: Pro and Custom. The Pro plan is for new and established businesses, while the Custom plan is tailored for high-volume businesses.
Plans

See full Pricing page

Peek Pro and Rezgo review insights

839 reviews analysed from and

Users love

  • Seamless integration with Wordpress for easy online booking.
  • User-friendly interface for staff and customers.
  • Helpful and responsive onboarding and training team.
  • Comprehensive features, including inventory management, dynamic pricing, and waivers.
  • Excellent and responsive customer support.
  • Easy to set up and use.
  • Seamless website integration.
  • Flexible software with customization options.
  • Pay-as-you-go pricing model with no monthly fees.
  • Good search engine optimization (SEO).
  • Secure platform.
  • Clear and easy booking process for end-users.
  • Customizable fields for specific event information.
  • Easy to generate reports.
  • Ability to control bookings and adjust pricing.
  • Helpful onboarding experience.
  • Numerous integrations and connectivity.
  • Comprehensive help information and resources.
  • Quick and efficient support ticket responses.
  • Gift card setup and management is easy.
  • Co-branding options available.
  • Mobile-friendly booking process.
  • Real-time inventory management.
  • Promo code creation and management is straightforward.

Users dislike

  • Account blocking issues due to bugs in the payment system update.
  • Lack of direct contact with customer service; reliance on ticketing system with slow response times.
  • Limited customization options, especially for non-standard tour operators.
  • Mobile app limited functionality, especially for booking and cancellations.
  • Limited Android compatibility for the check-in system.
  • Lack of a self-service booking amendment feature for customers.
  • QR code scanning issues with dark phone backgrounds.
  • Limited weekend tech support availability.
  • Limited membership management features.
  • Booking data storage limited to six months.
  • Difficult to construct bulk package programs.
  • Limited payment gateway options.
  • Unclear billing communication.
  • Customization of the booking platform is difficult.
  • Direct website integration is not possible.
  • Mobile responsive site customization is limited.
  • No automated system for collecting the full payment after a deposit.
  • Lacks multi-day booking capability.
  • Home page navigation is difficult after the last update.
  • High per-transaction costs.
  • Tiered pricing allowances are limited.
  • Mobile app (or lack thereof) is not compatible with mobile printers.
  • No Google Sheets integration.
  • Does not automatically send invoices to partners after check-in.
  • Dated interface.
  • Full calendar view of program availability is lacking.

Peek Pro and Rezgo Ratings

  • G2
    4.2/5
    (79)
  • Capterra
    4.7/5
    (696)
  • Glassdoor
    3.7/5
    (330)
  • G2
    4.5/5
    (1)
  • Capterra
    4.8/5
    (63)

Company health

Employee growth

No change in the last year
No change in the last year

Web traffic

9% increase in the last quarter
32% increase in the last quarter

Financing

May 2021 - $120M
No data

How do Peek Pro's reseller integrations compare to Rezgo's multi-channel distribution?

Both Peek Pro and Rezgo offer capabilities to distribute tours and activities through third-party channels. Peek Pro highlights its integrations with major reseller platforms like Expedia, Viator, and GetYourGuide, allowing operators to manage these sales within its system. Rezgo describes its feature as "Multi-Channel Distribution," explicitly mentioning the ability to manage bookings and availability across Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and the operator's own website, suggesting potentially broader channel management capabilities including GDS access.

Which product offers better mobile management capabilities for tour operators?

Peek Pro offers dedicated native mobile apps for both iOS and Android, allowing operators to manage their business on the go. However, users report that these apps have limited functionality, particularly for booking and cancellations. Rezgo provides mobile management through a mobile-friendly web interface rather than dedicated apps. While customers find its booking process mobile-friendly, operators note limitations with Android compatibility for check-in, mobile printer issues, and restricted customization of the responsive site. Therefore, while both have mobile access, Peek Pro provides dedicated apps specifically for management, though user feedback suggests they are functionally limited compared to Rezgo's web-based approach which also has reported drawbacks for operator tasks.

What are the advantages of Peek Pro?

Peek Pro offers a comprehensive software solution designed to boost revenue and streamline operations for tour and activity operators by integrating online booking, point-of-sale, and automation tools. Key advantages include its world-class online booking system featuring intelligent upsells aimed at recapturing lost sales, strong automation of processes like resource assignments and digital waivers, and robust connectivity with major reseller platforms like Expedia and Viator. Additionally, it provides native mobile apps for on-the-go management, and users specifically praise its seamless WordPress integration and helpful onboarding team.

What are the disadvantages of Peek Pro?

Based on user feedback and analysis, Peek Pro's disadvantages include significant issues with customer service, characterized by slow response times via a ticketing system and a lack of direct contact options. Users have reported account blocking problems stemming from bugs in the payment system. Additionally, the software offers limited customization options, which may not suit operators with non-standard needs, and its mobile app has restricted functionality, particularly for handling bookings and cancellations. There's also a lack of transparent pricing information, contributing to negative sentiment regarding its overall value and ease of implementation.

Alternatives to Peek Pro and Rezgo

Logo of FareHarbor
peek-pro vs FareHarbor
Online booking and management tools for tour and activity businesses.
Read more
Logo of Checkfront
peek-pro vs Checkfront
Online booking system simplifies tours, activities, and rentals management.
Read more
Logo of AnyRoad
peek-pro vs AnyRoad
Measure, manage, and maximize in-person experiences.
Read more
Logo of Safari Portal
Safari Portal
Craft beautiful travel itineraries and proposals effortlessly.
Read more
Logo of Bókun
Bókun
Streamline tour & activity bookings, connect with resellers, grow online.
Read more
Logo of TourDesk
TourDesk
Hotel booking system for tours and activities. Boosts revenue and guest satisfaction.
Read more
Page co-authored by
MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

How are we doing?

Is this information helpful to you? Is there anything we are missing?
Did this help you select your product?
Other issues? Vote & Let us know
NEW: Introducing Gralio Screen Buddy

An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.

For Individuals
Streamline your daily tasks, get helpful AI tips, and find the right tools for your workflow.
For Businesses
See how your team really works, uncover automation opportunities, and get software recommendations tailored to your processes.