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Paubox description
Paubox is a secure email solution for healthcare organizations that need to send sensitive patient information. It automatically encrypts all emails, so you don't have to worry about HIPAA compliance. Your patients can open emails directly in their inbox without needing to use a portal or remember a password. Paubox also offers email marketing tools designed specifically for healthcare providers.
Who is Paubox best for
Paubox is a secure email solution for healthcare organizations. It encrypts all emails, allowing patients to open them directly in their inbox. Users praise its seamless setup and helpful customer support but dislike the limited analytics and high cost. Paubox is best for small to medium-sized healthcare providers seeking HIPAA compliance without the hassle.
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Best for small to medium-sized businesses, especially those with limited IT resources.
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Ideal for healthcare providers needing HIPAA-compliant email and secure communication.
Paubox features
| Supported Paubox encrypts emails using TLS 1.2 or higher. |
| Supported Emails are delivered directly to the inbox without requiring a portal or password. |
| Supported Paubox automatically encrypts all emails by default. |
| Supported Paubox is HIPAA compliant, using encryption and requiring a Business Associate Agreement (BAA). |
| Supported Paubox supports HIPAA-compliant two-way texting between providers and patients. |
| Supported Paubox offers HIPAA compliant secure text messaging through their Paubox Texting service. |
| Supported Paubox Marketing allows sending emails with presentations to specific people. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Paubox reviews
We've summarised 385 Paubox reviews (Paubox TrustPilot reviews and Paubox G2 reviews) and summarised the main points below.
- Seamless encrypted email; no portals, passwords or extra steps.
- Easy setup and integration with existing email clients, especially Gmail.
- Responsive and helpful customer support.
- Automatic encryption of all outgoing emails, ensuring HIPAA compliance.
- Free secure forms available.
- No ability to customize the secure contact form.
- File storage is slow and buggy. Shared files require recipients to create an account.
- Some emails get flagged as spam.
- Limited lookback for email analytics (45 days).
- Inbound email security is a separate upgrade.
- High cost, especially for solo users and small businesses.
Paubox pricing
The commentary is based on 65 reviews from Paubox G2 reviews.
Paubox offers HIPAA compliant email solutions for healthcare providers. All plans include automatic email encryption, integration with Google Workspace and Microsoft Outlook, and no portals or passwords for recipients.
Users sentiment
See the Paubox pricing page.
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Paubox has a free trial.
Standard
Everything you need to send HIPAA compliant emails with Google Workspace or Microsoft Outlook. Includes: 100% HIPAA-compliant email, Every email encrypted automatically, Works with Google Workspace and Microsoft Outlook, No portals or passwords needed for recipients
Plus
HIPAA compliant email with added protection against spam, ransomware, and phishing attacks. Includes: Everything in Standard, Prevents display name spoofing attacks, Malware and virus protection, Prevents spam, ransomware, and phishing attacks, Geofence blocking by IP address
Premium
HIPAA compliant email with archiving and data loss prevention features. Includes: Everything in Standard & Plus, Search, view, and export archived emails, Unlimited storage for inbound and outbound mail, Block emails with sensitive data, including in attachments, Customize filtering options to stop unauthorized data from leaving the organization
Paubox alternatives
VirtruBetter suited for a wider range of industries beyond healthcare. Offers more granular control over access to encrypted data and integrates with a wider range of platforms. Has stronger website traffic growth, indicating greater momentum. Users appreciate its ease of use and seamless integration with existing workflows. However, users have reported issues with recipients opening encrypted emails and occasional bugs.Read more
zHealthBetter for wellness providers like chiropractors, physical therapists, and massage therapists. Offers practice management features like appointment scheduling, billing, and SOAP notes. Higher rated by users. Positively reviewed pricing.Read more
LuxSciBetter for medium-sized businesses. Offers more affordable pricing for secure email. A Paubox alternative and competitor.Read more
LuaMore focused on secure messaging and video calls for healthcare teams. Integrates with EHR systems. Lacks email marketing features.Read more
CarepatronBetter suited for a wider range of healthcare businesses, from solo practitioners to large organizations. Offers more practice management features like online booking, billing, telehealth, and client portals. Has stronger momentum in terms of website traffic and employee growth. Provides a free plan, unlike Paubox. A Paubox competitor and alternative for practices needing broader functionalities beyond secure email.Read more
Paubox FAQ
What is Paubox and what does Paubox do?
Paubox is a HIPAA compliant email encryption solution for healthcare providers. It enables secure communication with patients by automatically encrypting all emails, allowing recipients to open them directly in their inbox without passwords or portals. Paubox also offers email marketing tools specifically for healthcare.
How does Paubox integrate with other tools?
Paubox seamlessly integrates with popular email platforms like Gmail and Outlook, ensuring secure email communication without disrupting existing workflows. It also offers API integrations for custom applications and a dedicated email marketing platform for HIPAA-compliant campaigns.
What the main competitors of Paubox?
Alternatives to Paubox include Virtru, LuxSci, and SendSafely. Virtru offers easy-to-use encryption, while LuxSci focuses on HIPAA-compliant communications. SendSafely provides secure file sharing for sensitive information. Other competitors include Carepatron and Pabau.
Is Paubox legit?
Yes, Paubox is a legitimate and safe email encryption service designed for HIPAA compliance in healthcare. It's known for its seamless email delivery and automatic encryption, ensuring secure communication with patients. However, some users find it expensive.
How much does Paubox cost?
Paubox pricing is not publicly available. Contact Paubox directly to get a customized quote for their email security and HIPAA compliance solutions.
Is Paubox customer service good?
Paubox customer service receives overwhelmingly positive feedback. Users consistently praise the responsiveness, helpfulness, and knowledge of the support team. They appreciate the personalized assistance, especially during setup and integration. Even users with limited technical expertise find the support easy to understand and effective.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.