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Oracle Siebel description
Oracle Siebel is a comprehensive customer relationship management (CRM) solution designed for large businesses across various industries. It offers tools for managing sales, marketing, customer service, and commerce operations. Siebel is highly customizable and can be deployed either on-premises or in the cloud. Known for its scalability and performance, it boasts a wide range of industry-specific features and integrations. However, its complexity may require significant investment in training and implementation.
Who is Oracle Siebel best for
Oracle Siebel is a robust CRM for large enterprises needing customization and scalability. Users praise its comprehensive features and integrations but note its complex interface and high implementation costs. It's best for established businesses seeking a powerful, adaptable CRM and willing to invest in training.
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Best fit for medium and large enterprises.
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Ideal for Healthcare, Wellness, Pharma, Software, IT, and Telecommunications.
Oracle Siebel features
| Supported Siebel CRM offers tools for contact management, lead management, sales automation, and marketing automation. |
| Supported Siebel CRM allows customization of fields, layouts, workflows, and other settings. |
| Supported Siebel CRM offers workflow automation to streamline sales tasks like lead assignments and follow-ups. |
| Supported Siebel offers a dedicated module for Marketing Resource Management. |
| Supported Siebel CRM offers mobile access to customer data, sales opportunities, and other CRM functions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Oracle Siebel reviews
We've summarised 437 Oracle Siebel reviews (Oracle Siebel G2 reviews) and summarised the main points below.
- Highly customizable, allowing adaptation to various business needs.
- Robust data model and comprehensive feature set, supporting a wide range of CRM functionalities.
- Strong integration capabilities with other enterprise applications.
- Scalable and reliable, suitable for large organizations with complex processes.
- Extensive industry-specific modules and solutions, catering to diverse sectors.
- Outdated user interface, frequently criticized for its old-fashioned look.
- Complex architecture and setup, often requiring significant technical expertise.
- Slow performance and loading times, especially with large datasets or complex queries.
- Limited browser compatibility, particularly with modern browsers like Chrome and Edge.
- High implementation and maintenance costs, often prohibitive for smaller businesses.
Oracle Siebel pricing
The commentary is based on 12 reviews from Oracle Siebel G2 reviews.
Oracle Siebel CRM is a comprehensive solution designed for large businesses across various industries. It offers tools for managing sales, marketing, customer service, and commerce operations. Siebel is highly customizable and can be deployed either on-premises or in the cloud.
Users sentiment
See the Oracle Siebel pricing page.
Oracle Siebel alternatives
HubSpot Sales HubBetter for mid-sized businesses needing streamlined sales processes. Easier to use with better customer service. A strong Oracle Siebel competitor for those prioritizing user experience and automation.Read more
IMail ServerBetter for small to medium businesses needing an email solution. Not suitable for organizations requiring extensive CRM and marketing automation. Has faster employee growth but slower website traffic growth. Users report easier use but more difficult setup and potentially higher costs.Read more
Combit CRMBetter fit for small to medium businesses. Offers on-premise and cloud deployment options. Has social media integrations with WhatsApp, Facebook, and Instagram. Combit CRM is growing much faster than Oracle Siebel. Users appreciate the customizable tools, reporting options, and office-like interface. Note that some users have reported bugs in new releases and performance issues.Read more
Salesforce Sales CloudBetter ratings and more popular, although growing slower than Oracle Siebel. Lacks specific features for partner relationship management and marketing resource management. A strong Salesforce alternative for sales teams focused on productivity and automation.Read more
Dubb: Sales Video System + CRMBetter fit for sales teams seeking improved customer engagement with video. Focuses on video creation and personalization for sales outreach. Offers more accessible pricing and better customer support. Stronger for small to medium businesses in finance, ecommerce, education, real estate, media, marketing, and professional services.Read more
Oracle Siebel FAQ
What is Oracle Siebel and what does Oracle Siebel do?
Oracle Siebel is a robust CRM solution designed for large enterprises. It offers comprehensive tools for managing sales, marketing, customer service, and commerce operations. Highly customizable and scalable, Siebel is known for its industry-specific features and integrations. However, its complexity can require substantial implementation effort.
How does Oracle Siebel integrate with other tools?
Oracle Siebel integrates with other enterprise applications through its robust integration capabilities. It offers extensive customization options, allowing it to connect with various tools and tailor functionalities to specific business needs.
What the main competitors of Oracle Siebel?
Top alternatives to Oracle Siebel include Salesforce Sales Cloud, HubSpot Sales Hub, and ActiveCampaign. These competitors offer robust CRM functionalities, often with more modern interfaces and flexible deployment options. For smaller businesses, Bixpand.com and Combit CRM are also viable alternatives.
Is Oracle Siebel legit?
Yes, Oracle Siebel is a legitimate, highly customizable CRM solution known for its scalability and industry-specific features. However, some users find the interface outdated and the system complex, requiring significant technical expertise.
How much does Oracle Siebel cost?
I couldn't find specific pricing details for Oracle Siebel. Contact Oracle sales for a personalized quote based on your business requirements. Consider factors like the required modules and user count to assess if Siebel's product pricing is worth it for your needs.
Is Oracle Siebel customer service good?
Customer reviews on Oracle Siebel's customer service are mixed. While some users praise the "good product support," others express frustration with slow service and difficulty reaching support staff. A few users even describe the customer service as "unreliable."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.