Last updated on
Company health
Ratings
Oracle Field Service Cloud description
Oracle Field Service Cloud is a cloud-based platform designed to help businesses manage their mobile workforce. It uses AI to optimize scheduling, routing, and dispatching for field technicians. This solution aims to increase efficiency, reduce costs, and improve customer satisfaction by ensuring timely arrivals and providing technicians with real-time information and support. Oracle Field Service Cloud integrates with other Oracle products and can be customized for businesses of all sizes across various industries.
Who is Oracle Field Service Cloud best for
Oracle Field Service Cloud helps businesses manage their mobile workforce. Its AI-powered automation optimizes scheduling, routing, and dispatching, leading to increased efficiency and customer satisfaction. Users praise its real-time information access and user-friendly interface but dislike occasional system crashes and slow loading times.
-
Best fit for small, medium, and large businesses.
-
Ideal for Retail, Consumer Goods, Hospitality, Media, Software, and Professional Services.
Oracle Field Service Cloud features
| Supported Technicians can access schedules and job details offline. |
| Supported The Oracle Field Service mobile app allows access to schedules, job details, and customer information. |
| Supported Technicians can view and manage their schedules on mobile devices using a dedicated mobile app. |
| Supported Oracle Field Service Cloud supports job scheduling and dispatching to technicians. |
| Supported Oracle Field Service Cloud optimizes routes to minimize drive time and increase efficiency. |
| Supported Real-time technician tracking is supported via Smart Location and GPS Track Fields. |
Oracle Field Service Cloud reviews
We've summarised 139 Oracle Field Service Cloud reviews (Oracle Field Service Cloud G2 reviews) and summarised the main points below.
- Real-time information access and efficient data organization.
- User-friendly interface for field technicians and managers.
- Automated workflows and streamlined business processes.
- Improved customer communication and service delivery.
- Comprehensive reporting and analytics for tracking key metrics.
- System crashes and freezes, causing disruptions and data loss.
- Slow loading times and performance lags, impacting productivity.
- Complicated system and navigation, especially for first-time users.
- Occasional bugs and glitches, requiring system restarts and workarounds.
- Limited customization options and difficulty integrating with other systems.
Oracle Field Service Cloud pricing
The commentary is based on 4 reviews from Oracle Field Service Cloud G2 reviews.
No pricing information available on the website.
Users sentiment
Oracle Field Service Cloud alternatives
SimproBetter fit for construction and manufacturing businesses. A strong Oracle Field Service Cloud competitor for companies focused on accounting integration and job costing. Has slower momentum.Read more
Housecall ProBetter fit for smaller businesses in the home services industry. Has faster employee growth momentum. Users praise customer support and integrations. However, users note issues with app speed and QuickBooks syncing. Negative pricing sentiment.Read more
Salesforce Field ServiceBetter fit for businesses across various industries including finance, ecommerce, manufacturing, and government.Read more
JotformBetter for collecting data through forms. A Jotform alternative, Oracle Field Service Cloud, is more geared towards optimizing field service operations. Jotform is growing faster and has broader industry applications. It is easier to use, but the free plan has limitations.Read more
JobberBetter for small to midsize home service businesses. Has a faster employee growth rate. More affordable.Read more
Oracle Field Service Cloud FAQ
What is Oracle Field Service Cloud and what does Oracle Field Service Cloud do?
Oracle Field Service Cloud is a cloud-based platform that streamlines the management of mobile workforces. Using AI, it optimizes scheduling, routing, and dispatching, leading to increased efficiency, reduced costs, and improved customer satisfaction. It's suitable for businesses of all sizes across various industries.
How does Oracle Field Service Cloud integrate with other tools?
Oracle Field Service Cloud integrates with other Oracle products and can be customized for various business sizes. It offers features like real-time tracking, mobile app support, and route optimization. Some users mention limited integration options with non-Oracle systems.
What the main competitors of Oracle Field Service Cloud?
Top alternatives to Oracle Field Service Cloud include Salesforce Field Service, Simpro, and Housecall Pro. These competitors offer similar features like scheduling, dispatching, and customer management, catering to various field service industries. Jobber is also a viable option for small to mid-sized home service businesses.
Is Oracle Field Service Cloud legit?
Yes, Oracle Field Service Cloud is a legitimate product from Oracle. It's a cloud-based field service management software that helps businesses manage their mobile workforce, optimize scheduling and routing, and improve customer satisfaction. It is generally well-regarded for its real-time information access and streamlined workflows, though some users have reported system crashes.
How much does Oracle Field Service Cloud cost?
I cannot find pricing details for Oracle Field Service Cloud. Contact Oracle sales for a customized quote based on your business needs. Consider exploring alternative field service software options if budget is a primary concern.
Is Oracle Field Service Cloud customer service good?
Customer reviews on Oracle Field Service Cloud's customer service are mixed. While some users praise the knowledgeable technical support, others report difficulty getting timely assistance. Some users mention helpful representatives and easy-to-use platform, while others find the customer service lacking and slow to resolve issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.