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Oracle Field Service description
Oracle Field Service is a cloud-based platform designed to help businesses manage their mobile workforce. It offers tools for scheduling and routing technicians, tracking job progress, managing parts and inventory, and providing customer self-service options. Oracle Field Service utilizes AI for optimizing routes and predicting staffing needs. It's suitable for midsize and large businesses across various industries that need to manage a team of field technicians efficiently. The software focuses on improving operational efficiency, reducing costs, and enhancing customer satisfaction in field service operations.
Who is Oracle Field Service best for
Oracle Field Service is a cloud-based platform ideal for midsize and large businesses managing field technicians. It offers tools for scheduling, routing, job tracking, and inventory management. This software aims to improve operational efficiency, reduce costs, and enhance customer satisfaction.
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Best fit for large enterprises (1000+ employees).
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Suitable for field service businesses across various industries.
Oracle Field Service features
| Supported Technicians can work offline, including managing routes and activities. |
| Supported Technicians can access client info and update job details via a dedicated mobile app. |
| Supported Technicians can view and manage their schedules on mobile devices using a dedicated app. |
| Supported Oracle Field Service optimizes routes to minimize drive time and increase technician efficiency. |
| Supported Oracle Field Service allows scheduling and dispatching jobs to technicians. |
| Supported Oracle Field Service supports inventory tracking, including levels and quantities. |
Oracle Field Service alternatives
Salesforce Field ServiceBetter fit for businesses of all sizes, especially in telecommunications, energy, and healthcare. Has a more extensive user base and more established reputation. Offers more comprehensive data tracking and reporting.Read more
SimproBetter fit for businesses in construction, manufacturing, or professional services. Grows slower than Oracle Field Service. More complex and expensive according to user reviews. A strong alternative for trade businesses.Read more
BigChangeBetter for businesses focused on manufacturing, retail, consumer goods, construction, or related fields. Customer service is a key differentiator for this Oracle Field Service competitor. BigChange users appreciate the real-time tracking and reporting features. However, some have reported issues with system stability and high costs.Read more
SortScapeBetter for small to medium-sized lawn care businesses. A simple, easy-to-use interface with excellent customer support. Integrates with Xero and Quickbooks. More affordable pricing plans. Caters to retail, construction, hospitality, and energy and utilities.Read more
JobberBetter fit for smaller home service businesses. Has grown its employee base significantly faster. Users praise the streamlined quoting and customer communication features but note limited workflow automation and mobile app navigation.Read more
SynchroteamBetter for retail, consumer goods, manufacturing, construction, transportation, media & entertainment, software/IT, energy, marketing, professional services, and automotive. More affordable and easier to use. Has a strong customer support team. Offers highly customizable forms and reports and robust API integrations. However, it has limited reporting and export options, complex report template design, and mobile app limitations. Oracle Field Service is growing faster.Read more
Oracle Field Service FAQ
What is Oracle Field Service and what does Oracle Field Service do?
Oracle Field Service is a cloud-based platform that streamlines and optimizes field service operations. It provides tools for scheduling, routing, inventory management, and customer self-service, leveraging AI to enhance efficiency and customer satisfaction. It's ideal for midsize and large businesses with mobile workforces.
How does Oracle Field Service integrate with other tools?
Oracle Field Service integrates with other Oracle products like Oracle ERP and HCM. It also offers open APIs and pre-built integrations with other CRM and scheduling tools, facilitating seamless data flow across different platforms. This enhances overall operational efficiency and provides a unified view of field service operations.
What the main competitors of Oracle Field Service?
Top alternatives to Oracle Field Service include Salesforce Field Service, Simpro, and Jobber. Salesforce offers similar AI-powered scheduling and dispatching. Simpro caters specifically to trade businesses with robust inventory management. Jobber focuses on small to mid-sized home service businesses with streamlined operations and customer communication tools.
Is Oracle Field Service legit?
Yes, Oracle Field Service is a legitimate cloud-based field service management software. It's a safe and reliable platform used by many businesses to manage their mobile workforce, optimize routes, and improve operational efficiency. It's particularly well-suited for midsize and large enterprises.
How much does Oracle Field Service cost?
I cannot find pricing details for Oracle Field Service. Contact Oracle sales for a customized quote based on your business needs. Consider factors like features, required user licenses, and support when evaluating whether the product is worth the investment.
Is Oracle Field Service customer service good?
Oracle Field Service's customer service receives positive feedback. Users praise the professionalism and skills of the field engineers. While some find the interface less user-friendly, the overall sentiment towards customer support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.