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Oracle Customer Experience (CX) Cloud Suite description
Oracle Customer Experience (CX) Cloud Suite is a set of cloud-based tools designed to help businesses manage and improve their interactions with customers. It offers a range of features across marketing, sales, and customer service, including tools for automation, data analysis, and personalization. Oracle CX Cloud Suite aims to provide a complete view of the customer journey, enabling businesses to deliver more connected and personalized experiences. It is suitable for mid-sized and large businesses across various industries looking to enhance their customer relationship management.
Who is Oracle Customer Experience (CX) Cloud Suite best for
Oracle Customer Experience (CX) Cloud Suite offers a comprehensive set of tools for managing customer interactions across marketing, sales, and service. Users praise its robust customer service capabilities and seamless integration with other Oracle products. However, some find the setup complex and the cost high. Ideal for mid-sized to large businesses seeking enhanced customer relationship management.
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Best fit for medium and large businesses.
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Ideal for Finance, Banking, Insurance, Retail, Manufacturing, Education, Software, IT, Telecommunications, Energy, Utilities, Marketing, Advertising, Professional Services, and Automotive, Aerospace & Defence.
Oracle Customer Experience (CX) Cloud Suite features
| Supported Oracle CX Sales suite offers workflow automation for tasks like lead assignments and follow-ups. |
| Supported Oracle CX Cloud Suite unifies customer data for personalized interactions. |
| Supported Oracle CX Cloud Suite automates email marketing, social media posting, and campaign management. |
| Supported Oracle CX Cloud Suite supports omnichannel engagement across email, social media, mobile, and web. |
| Supported Oracle CX Cloud Suite offers tools for managing customer interactions and requests. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Oracle Customer Experience (CX) Cloud Suite reviews
We've summarised 429 Oracle Customer Experience (CX) Cloud Suite reviews (Oracle Customer Experience (CX) Cloud Suite G2 reviews) and summarised the main points below.
- Robust customer service capabilities
- Comprehensive ticketing system
- Seamless integration with other Oracle products
- Extensive features for customer support management
- Powerful data analysis and reporting tools
- Complex and difficult setup and configuration
- Occasional issues with user interface
- Steep learning curve for advanced features
- Slow response times and occasional performance lags
- High cost, especially for add-ons and integrations
Oracle Customer Experience (CX) Cloud Suite pricing
The commentary is based on 39 reviews from Oracle Customer Experience (CX) Cloud Suite G2 reviews.
Oracle CX Cloud's pricing is often described as expensive, especially for smaller businesses. While some users find the cost reasonable, particularly those leveraging existing Oracle investments, others cite the high price and complex licensing as significant drawbacks. This complexity can lead to unexpected charges for features like storage.
Users sentiment
Oracle Customer Experience (CX) Cloud Suite alternatives
Oracle Service Cloud (formerly RightNow)More suitable for small businesses. Focuses primarily on customer service functionalities.Read more
HubSpot Marketing HubBetter for smaller businesses and those focused on inbound marketing. Has stronger momentum based on employee growth. Higher ratings on Glassdoor. Users praise ease of use and integrations but dislike limited free features and contact pricing.Read more
Oracle Cloud Platform Application DevelopmentBetter for small businesses and software development. Lacks specific customer experience features like marketing automation and customer service tools. Not focused on delivering connected, personalized customer journeys. A good Oracle Customer Experience (CX) Cloud Suite competitor.Read more
Oracle Cloud Platform IntegrationBetter for connecting various business software applications, including on-premise systems. Focuses on streamlining business processes through integration and automation, rather than customer experience management. Less suitable for media & entertainment and transportation & logistics industries.Read more
Verint Workforce EngagementBetter for contact centers needing workforce management, quality monitoring, and performance analytics. Easier to use, but implementation can be more difficult. Less expensive.Read more
Oracle Supply Chain Management (SCM) CloudBetter for supply chain management, with robust warehousing and transportation features. Focuses on streamlining operations, cost reduction, and efficiency improvements across the supply chain.Read more
Oracle Customer Experience (CX) Cloud Suite FAQ
What is Oracle Customer Experience (CX) Cloud Suite and what does Oracle Customer Experience (CX) Cloud Suite do?
Oracle CX Cloud Suite is a cloud-based platform offering tools for marketing, sales, and customer service. It provides a unified customer view to deliver personalized experiences, featuring automation, data analysis, and omnichannel engagement. It's designed for mid-sized and large businesses seeking enhanced customer relationship management.
How does Oracle Customer Experience (CX) Cloud Suite integrate with other tools?
Oracle CX Cloud Suite integrates with other Oracle products and third-party applications through pre-built connectors, APIs, and integration platforms like Oracle Cloud Platform Integration, enabling data synchronization and process automation. This allows for a comprehensive view of the customer journey.
What the main competitors of Oracle Customer Experience (CX) Cloud Suite?
Top alternatives to Oracle CX Cloud Suite include HubSpot Marketing Hub, ActiveCampaign, and Avaya Experience Platform. These platforms offer similar features like marketing automation, customer service tools, and omnichannel engagement.
Is Oracle Customer Experience (CX) Cloud Suite legit?
Yes, Oracle Customer Experience (CX) Cloud Suite is a legitimate software offering from Oracle. It provides robust customer relationship management tools but is known for its complex setup and high cost. Consider exploring alternatives if these are concerns.
How much does Oracle Customer Experience (CX) Cloud Suite cost?
I couldn't find specific pricing details for Oracle CX Cloud Suite. Contact Oracle sales for custom pricing based on your business needs and desired modules. Consider requesting a demo to assess its value for your organization.
Is Oracle Customer Experience (CX) Cloud Suite customer service good?
Oracle CX Cloud Suite receives mixed reviews regarding customer service. While some praise its comprehensive features and robust capabilities, others cite difficulties with setup, the user interface, and slow support response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.