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Onfido

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Last updated on

Company health

Employee growth
3% increase in the last year
Web traffic
9% decrease in the last quarter

Ratings

G2
4.4/5
(98)
Glassdoor
3.6/5
(404)

Onfido description

Onfido, an Entrust company, provides automated identity verification software to help businesses confirm the identities of their customers online. This AI-powered solution automates the verification process using a global suite of checks, including document, biometric, and data verification. Onfido aims to streamline customer onboarding, reduce fraud, and assist businesses in meeting KYC, AML, and other regulatory requirements. Trusted by over 1,000 global businesses, Onfido helps reduce costs associated with manual verification and improve the customer experience.

Who is using Onfido?

Ollie Forsyth
New Economies Founder
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Who is Onfido best for

From what we've seen, Onfido is best for businesses needing online identity verification, especially in regulated sectors like finance and banking. User feedback highlights its easy-to-use interface and fast verification speeds, though some report inconsistent results and slow support response times. Despite mixed reviews, its wide document acceptance and global coverage make it a strong option for many companies.

  • We find that Onfido is a great fit for medium to large companies that need reliable identity verification.

  • In our experience, Onfido is particularly well-suited for companies in the finance, banking, and insurance industries.

Onfido features

Supported

Onboard more customers: Make a great first impression using our Smart Capture SDK with automated identity verification powered by Atlas AI. Drive growth

Supported

Navigate compliance: Satisfy global and local regulatory compliance, including KYC, AML, and age verification requirements. Meet compliance

Supported

Prevent advanced fraud: Stop identity fraud using award-winning document and biometric verifications, data sources, and passive fraud detection signals. Prevent fraud

Supported

Reduce cost and complexity: Automate onboarding to reduce the cost of customer acquisition. It’s easy to orchestrate journeys that make verification simple. Reduce costs

Supported

The Real Identity Platform: Put digital trust at the core of every customer interaction. Powered by fast, fair, and accurate AI, the Real Identity Platform brings together a global suite of identity verifications and signals into an easy-to-use orchestration studio.

Supported

Verification Suite: Verify customer identities using a library of award-winning document and biometric verifications, trusted data sources, and passive fraud signals.

Supported

Onfido Studio: Orchestrate digital identity verification and fraud prevention journeys that present the right verifications at the right moments — no code required.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Neutral
+0.08

Ease of Use

Neutral
+0.18

Reliability and Performance

Neutral
-0.25

Ease of Implementation

Neutral
-0.14

Onfido reviews

We've summarised 138 Onfido reviews (Onfido TrustPilot reviews and Onfido G2 reviews) and summarised the main points below.

Pros of Onfido
  • Easy-to-use interface and straightforward verification process.
  • High pass rates for document and eKYC checks.
  • Fast and efficient verification, often instant.
  • Wide range of accepted documents and global coverage.
  • Strong customer support and helpful account managers.
Cons of Onfido
  • Inconsistent results, sometimes failing legitimate IDs and approving fraudulent ones.
  • Limited reporting and analytics, lacking granularity and separate product disaggregation.
  • Occasional inaccuracies in data validation.
  • Slow support response times, especially for urgent issues.
  • Complex onboarding process with lengthy time to go live.

Onfido pricing

The commentary is based on 15 reviews from Onfido G2 reviews and Onfido TrustPilot reviews.

We find that Onfido's pricing is generally considered competitive, but some users would like more flexible options and clearer billing practices. A few users have mentioned pricing as a reason to explore alternatives.

Users sentiment

Neutral
+0

See the Onfido pricing page.

Onfido alternatives

  • Logo of HyperVerge Identity Verification
    onfido vs HyperVerge Identity Verification
    AI-powered identity checks for secure, seamless customer onboarding.
    Read more
  • Logo of ID Document Verification
    ID Document Verification
    Confirms ID is real, fights fraud, and speeds up signup.
    Read more
  • Logo of Authentify
    Authentify
    Seamless phone-based identity verification stops fraud, builds trust.
    Read more
  • Logo of DIRO Bank Account Verification
    DIRO Bank Account Verification
    Instantly verifies bank accounts globally, automating KYC and fighting fraud.
    Read more
  • Logo of BlockID
    BlockID
    Passwordless login, verified by biometrics, secured by blockchain.
    Read more
  • Logo of Cisive
    Cisive
    Thorough background checks for safer, compliant hiring.
    Read more

Onfido FAQ

  • What is Onfido and what does Onfido do?

    We find Onfido to be a robust identity verification platform ideal for businesses needing to verify customer identities online. It offers a suite of automated checks, including document, biometric, and data verification, to streamline onboarding and fight fraud. However, we've also noted some user concerns about inconsistent results and slow support response times.

  • How does Onfido integrate with other tools?

    We find Onfido integrates with various tools through its Real Identity Platform and Onfido Studio. This allows businesses to connect their existing systems and customize verification workflows. It offers flexibility for seamless integration with other platforms.

  • What the main competitors of Onfido?

    We find that Onfido's main competitors include HyperVerge Identity Verification, ID Document Verification, and Authentify. These alternatives offer similar identity verification solutions with varying features and focuses. For example, BlockID specializes in passwordless login, while DIRO and Cisive offer bank account verification and background checks, respectively.

  • Is Onfido legit?

    We find Onfido to be a legitimate identity verification service. However, user reviews highlight some inconsistencies in accuracy and customer support. Despite these challenges, many appreciate its efficient verification process and global coverage.

  • How much does Onfido cost?

    Onfido doesn't publicly share its pricing details. Reach out to their sales team for a customized quote based on your specific needs and volume.

  • Is Onfido customer service good?

    We find that Onfido's customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of their account managers, others have experienced slow support response times and difficulty getting timely assistance. Several negative reviews mention unresponsive customer service.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.