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Onfido description
Onfido, an Entrust company, provides automated identity verification software to help businesses confirm the identities of their customers online. This AI-powered solution automates the verification process using a global suite of checks, including document, biometric, and data verification. Onfido aims to streamline customer onboarding, reduce fraud, and assist businesses in meeting KYC, AML, and other regulatory requirements. Trusted by over 1,000 global businesses, Onfido helps reduce costs associated with manual verification and improve the customer experience.
Who is Onfido best for
Onfido offers AI-powered identity verification for businesses of all sizes. Users praise Onfido's easy-to-use interface, high pass rates, and global coverage. However, some have noted inconsistent results and slow support response times. Onfido offers KYC checks, biometric authentication, and liveness detection to help prevent fraud and streamline customer onboarding.
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Best fit for small to medium-sized businesses needing streamlined identity verification.
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Ideal for businesses in regulated industries needing to meet KYC, AML, and other compliance requirements.
Onfido features
| Supported Onfido offers KYC checks, including identity verification and document authentication. |
| Supported Onfido automates identity document verification using AI, supporting 2500+ documents. |
| Supported Onfido uses facial recognition for biometric authentication, including liveness checks. |
| Supported Onfido automates identity verification using document, biometric, and data checks. |
| Supported Onfido offers liveness detection to ensure users are real people. |
| Supported Onfido uses machine learning models to detect fraud. |
| Supported Onfido offers facial recognition for identity verification, including liveness detection and fraud prevention. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Onfido reviews
We've summarised 138 Onfido reviews (Onfido TrustPilot reviews and Onfido G2 reviews) and summarised the main points below.
- Easy-to-use interface and straightforward verification process.
- High pass rates for document and eKYC checks.
- Fast and efficient verification, often instant.
- Wide range of accepted documents and global coverage.
- Strong customer support and helpful account managers.
- Inconsistent results, sometimes failing legitimate IDs and approving fraudulent ones.
- Limited reporting and analytics, lacking granularity and separate product disaggregation.
- Occasional inaccuracies in data validation.
- Slow support response times, especially for urgent issues.
- Complex onboarding process with lengthy time to go live.
Onfido pricing
The commentary is based on 14 reviews from Onfido G2 reviews and Onfido TrustPilot reviews.
Onfido's pricing is generally considered competitive for KYC solutions. However, some users have mentioned unexpected billing issues, a desire for more flexible pricing options, and a preference for local currency options to mitigate foreign exchange rate fluctuations.
Users sentiment
Onfido alternatives
HyperVerge Identity VerificationBetter for gaming and cryptocurrency businesses. A no-code workflow builder and analytics dashboard are available. HyperVerge Identity Verification is growing faster and has higher ratings. Users praise its speed, accuracy, and KYC capabilities.Read more
AuthentifyMore focused on phone-based authentication. Has stronger employee growth momentum. Serves similar target customers in banking and finance. An Onfido competitor and alternative.Read more
VeriffHas faster website traffic and employee growth. More negative user reviews on Trustpilot. Onfido alternative. Veriff competitor.Read more
JumpCloudBetter for managing internal IT infrastructure and access management. More suitable for mid-sized companies with diverse IT environments. Focuses on simplifying IT tasks like single sign-on and device management. Is growing faster.Read more
IT GlueBetter for IT documentation and password management. More suitable for IT professionals and MSPs. Focuses on centralizing IT information, not identity verification. Generally rated higher by users. Negative pricing sentiment.Read more
Auth0 by OktaBetter for application security and single sign-on. A more complex setup and less intuitive interface for identity verification. More suitable for e-commerce, retail, education, software, IT, and marketing. Primarily focused on identity management and access control, not document or biometric verification.Read more
Onfido FAQ
What is Onfido and what does Onfido do?
Onfido, an Entrust company, offers AI-powered identity verification software. It automates KYC, AML, and other compliance checks using document, biometric, and data verification, streamlining customer onboarding while reducing fraud. Onfido serves over 1,000 global businesses.
How does Onfido integrate with other tools?
Onfido integrates with various tools through its API and webhooks, enabling seamless data flow with other business systems. It connects with CRM, KYC/AML, and document management platforms for streamlined workflows. This facilitates efficient identity verification within existing business processes.
What the main competitors of Onfido?
Onfido's main competitors include ComplyCube, Veriff, and Jumio. These companies offer similar identity verification services, focusing on KYC/AML compliance, biometric authentication, and fraud prevention. They also target similar customer profiles, primarily businesses needing online identity verification.
Is Onfido legit?
Yes, Onfido is a legitimate identity verification software provider. It offers secure AI-powered solutions for businesses to verify customer identities, though some users report inconsistent results. For added assurance, explore alternatives like Veriff or ComplyCube.
How much does Onfido cost?
Onfido doesn't publicly disclose its pricing. To get product pricing details, contacting their sales team directly is recommended. This allows for customized quotes based on your specific needs and volume.
Is Onfido customer service good?
Onfido's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of their customer success managers (CSMs), others report slow response times and difficulty getting support for urgent issues. Some users also mention frequent CSM turnover as a drawback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.