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Okta Customer Identity description
Okta Customer Identity is a cloud-based platform designed to help businesses manage their customer's access to online services. It offers secure login options, personalized experiences, and streamlined account management, all while safeguarding customer data. Trusted by many large companies, Okta prioritizes flexibility and integration, allowing businesses to customize the platform to their specific needs.
Who is Okta Customer Identity best for
Okta Customer Identity is a robust CIAM platform ideal for medium to large enterprises. Users praise its single sign-on, multi-factor authentication, and centralized app management. However, some have noted occasional logouts and integration challenges. Its user-friendly interface and wide range of integrations make it a valuable tool for streamlining customer access.
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Ideal for medium to large businesses seeking enhanced customer identity management.
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Suitable for various industries handling sensitive customer data.
Okta Customer Identity features
| Supported Okta Customer Identity Cloud supports Single Sign-On (SSO). |
| Supported Okta Customer Identity Cloud supports social login for streamlined authentication. |
| Supported Okta Customer Identity Cloud supports multi-factor authentication (MFA), including various verification methods like push notifications and WebAuthn. |
| Supported Okta Customer Identity Cloud supports API access for integration with other systems. |
| Supported Okta Customer Identity Cloud supports user account management including profile, password, and preference management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Okta Customer Identity reviews
We've summarised 90 Okta Customer Identity reviews (Okta Customer Identity G2 reviews) and summarised the main points below.
- Single sign-on (SSO) provides convenient access to multiple applications.
- Enhanced security through multi-factor authentication (MFA).
- Centralized application management simplifies access and organization.
- User-friendly interface and generally easy navigation.
- Wide range of integrations with popular business tools.
- Frequent logouts can be disruptive, even during active sessions.
- Difficulty adding new applications to the Okta dashboard.
- Okta mobile authentication can be challenging, especially when switching devices.
- High pricing, especially considering limited customization options.
- Occasional performance issues, such as slow response times or login failures.
Okta Customer Identity pricing
The commentary is based on 5 reviews from Okta Customer Identity G2 reviews.
Okta Customer Identity offers robust features like SSO and MFA, but reviews frequently cite its high cost compared to alternatives like AWS Cognito. While praised for ease of use and integration, pricing remains a primary concern for many potential users.
Users sentiment
Okta Customer Identity alternatives
ezto authBetter for managing internal and external access. A good Okta Customer Identity alternative for companies focused on simplified user interfaces.Read more
CyberArk Privileged Access ManagerMore geared towards privileged access management for sensitive systems and data. Better for enterprise customers with strict security needs. Has more momentum.Read more
Auth0 by OktaBetter for e-commerce, retail, education, marketing, and software companies. More customizable but has a steeper learning curve and less favorable customer support.Read more
OktaBetter for internal access management. More suitable for a wider range of industries. Rated higher for ease of use and implementation.Read more
accSenSeSpecifically designed for Okta disaster recovery. Better fit for healthcare, finance, and IT. Focuses on backup and recovery, not broader identity management.Read more
JumpCloudBetter for mid-sized companies with diverse IT environments. Focuses on simplifying IT management across users, devices, and access in one platform. Caters to a wider range of industries including Healthcare, Finance, and Manufacturing. Offers cross-device management and Active Directory integration. Is growing faster.Read more
Okta Customer Identity FAQ
What is Okta Customer Identity and what does Okta Customer Identity do?
Okta Customer Identity is a cloud-based customer identity and access management (CIAM) platform. It offers secure login, personalized user experiences, and streamlined account management. Okta Customer Identity is known for its flexibility and integrations, enabling businesses to tailor the platform to their specific needs.
How does Okta Customer Identity integrate with other tools?
Okta Customer Identity integrates with various business tools through its API access. This allows for seamless connections with other systems, enhancing functionality and streamlining workflows. It supports single sign-on, social login, and multi-factor authentication.
What the main competitors of Okta Customer Identity?
Top alternatives to Okta Customer Identity include CyberArk Privileged Access Manager, ezto auth, JumpCloud, Stytch, and PropelAuth. These competitors offer similar customer identity and access management (CIAM) solutions, often with varying focuses on features, security, and target customer size.
Is Okta Customer Identity legit?
Yes, Okta Customer Identity is a legitimate and safe cloud-based customer identity and access management platform. It offers secure login options, personalized experiences, and streamlined account management, enhancing security through multi-factor authentication. It's trusted by many large companies and offers a user-friendly interface.
How much does Okta Customer Identity cost?
I couldn't find pricing details for Okta Customer Identity. Contact Okta for specific pricing information regarding different plans and add-on options. This will allow you to assess if the product's features are worth the investment.
Is Okta Customer Identity customer service good?
Okta's customer service receives positive feedback overall. Users highlight the helpful and convenient support, contributing to a generally positive experience. While some instances of "lackluster" support are mentioned, these appear to be infrequent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.