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NinjaOne description
NinjaOne is a comprehensive IT management platform designed for IT teams. It provides a single dashboard to monitor and manage all devices, applications, and users within an organization. The platform offers various features, including patch management, software deployment, remote access, and endpoint security. NinjaOne aims to simplify IT operations, enhance security, and reduce costs for businesses of all sizes.
Who is NinjaOne best for
NinjaOne is a unified IT management platform simplifying operations for IT professionals. Users praise its intuitive dashboard and robust remote access tools. Some find the mobile app limited and ticketing system customization lacking. A top pick for businesses of all sizes, particularly those in software and IT.
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Best for small to large businesses, especially in software and IT.
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Ideal for IT professionals in software, IT, manufacturing, real estate, construction, automotive, aerospace, and defense.
NinjaOne reviews
We've summarised 950 NinjaOne reviews (NinjaOne G2 reviews) and summarised the main points below.
- Very easy to complete the initial configuration and implementation
- The dashboard provides a clear at-a-glance overview of the status of your entire device fleet
- Excellent customer support experience
- Robust and simple to use remote access tools
- The documentation portal can be a bit cumbersome
- Ticketing seems to be geared more towards a smaller MSP or IT Administrator use
- Limited customization options for the ticketing system
- Mobile app is underwhelming with limited functionality
NinjaOne alternatives
ninjaone vs Kaseya VSABetter suited for MSPs and internal IT departments. Broader industry applicability. More positive feedback on remote access and patching ease. Negative feedback focuses on billing and macOS agent setup.Read more
RMM CentralMore focused on MSPs. Has slightly higher website traffic momentum but lower LinkedIn employee growth. Lower ratings on Glassdoor. No user reviews available.Read more
LinkEyeMore focused on internet connection monitoring and performance. Caters to larger enterprises relying heavily on internet connectivity, especially those using SD-WAN. Is growing faster in website traffic but has declining employee growth. A NinjaOne alternative and competitor.Read more
ImmyBotMore focused on automated workstation setup and software deployment. Caters specifically to mid-sized companies and Managed Service Providers. Has more momentum.Read more
Right Click ToolsBetter suited for organizations heavily reliant on Microsoft Endpoint Configuration Manager. Has broader industry applicability. Growing faster than NinjaOne.Read more
FreshworksBetter for customer service teams and internal operations. Geared towards a wider range of industries like finance, e-commerce, retail, and more. Has more momentum in terms of website traffic growth. Users appreciate the seamless integrations and user-friendly interface.Read more
NinjaOne FAQ
What is NinjaOne and what does NinjaOne do?
NinjaOne is a unified IT management platform simplifying IT operations for businesses of all sizes. It offers patch management, software deployment, remote access, and endpoint security from a single dashboard, improving efficiency and security while reducing costs. Users praise its easy setup and clear overview of device status.
How does NinjaOne integrate with other tools?
NinjaOne integrates with various IT tools, including ConnectWise, Autotask, and Slack. It also supports integrations with popular PSA and RMM platforms, streamlining workflows and enhancing IT management capabilities. This allows for better automation and data synchronization between different systems.
What the main competitors of NinjaOne?
Top alternatives to NinjaOne include Kaseya VSA, RMM Central, and ImmyBot. Kaseya VSA and RMM Central offer similar IT management capabilities, while ImmyBot focuses on IT automation. Other competitors include Right Click Tools and Freshworks.
Is NinjaOne legit?
Yes, NinjaOne is a legitimate and safe IT management platform. User reviews praise its ease of use and robust remote access tools. With a positive growth trajectory and an average 4.38 rating on Glassdoor from 210 reviews, NinjaOne is a reliable choice for IT management.
How much does NinjaOne cost?
NinjaOne doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your specific needs and to determine if NinjaOne is worth the investment for your business.
Is NinjaOne customer service good?
NinjaOne's customer support receives positive feedback. Users mention responsive and helpful support staff, including knowledgeable account managers who provide timely assistance and guidance. They also highlight the valuable resources available, such as training videos and an active community forum.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.