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NinjaOne

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Last updated on

Company health

Employee growth
32% increase in the last year
Web traffic
11% decrease in the last quarter
Financing
September 2024 - $762M

Ratings

G2
4.8/5
(950)
Glassdoor
4.4/5
(210)

NinjaOne description

NinjaOne is a comprehensive IT management platform designed for IT teams. It provides a single dashboard to monitor and manage all devices, applications, and users within an organization. The platform offers various features, including patch management, software deployment, remote access, and endpoint security. NinjaOne aims to simplify IT operations, enhance security, and reduce costs for businesses of all sizes.


Who is NinjaOne best for

We find that NinjaOne is a comprehensive IT management platform designed for IT teams. It provides a single dashboard to monitor and manage all devices, applications, and users within an organization. Users love its ease of use and robust remote access tools, making it a great solution for businesses of all sizes. The platform is particularly well-suited for those in the software and IT sectors, as it simplifies IT operations, enhances security, and reduces costs, with some users pointing out that the ticketing system is geared towards smaller MSPs or IT administrators..

  • We find NinjaOne works well for companies of any size, from small businesses to large enterprises.

  • In our experience, NinjaOne is a particularly good fit for IT professionals in the software and IT industries.


NinjaOne features

Supported

Automated Endpoint Management: NinjaOne offers automated endpoint management, unifying visibility and control. It allows users to monitor, support, and control endpoints regardless of operating system, from smartphones to servers, minimizing downtime and driving employee productivity.

Supported

Remote Monitoring & Management: NinjaOne provides Remote Monitoring & Management (RMM) capabilities.

Supported

Mobile Device Management: NinjaOne offers Mobile Device Management (MDM) to manage and secure mobile devices.

Supported

Patch Management: NinjaOne provides patch management features to keep systems up-to-date and secure.

Supported

Backup: NinjaOne offers Backup solutions to protect critical business data.

Supported

Documentation & Training: NinjaOne provides documentation and training resources to help users get the most out of the platform.

Supported

Service Desk: NinjaOne provides integrated service desk functionality to streamline IT support workflows.

Supported

Centralized Endpoint Management: NinjaOne's RMM software centralizes endpoint management for MSPs, offering fast, reliable, and powerful IT management.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.5

Customer Service

Strongly positive
+0.8

Ease of Use

Strongly positive
+0.91

Reliability and Performance

Rather positive
+0.69

Ease of Implementation

Strongly positive
+0.78

Scalability

Strongly positive
+0.78

NinjaOne reviews

We've summarised 950 NinjaOne reviews (NinjaOne G2 reviews) and summarised the main points below.

Pros of NinjaOne
  • Very easy to complete the initial configuration and implementation
  • The dashboard provides a clear at-a-glance overview of the status of your entire device fleet
  • Excellent customer support experience
  • Robust and simple to use remote access tools
Cons of NinjaOne
  • The documentation portal can be a bit cumbersome
  • Ticketing seems to be geared more towards a smaller MSP or IT Administrator use
  • Limited customization options for the ticketing system
  • Mobile app is underwhelming with limited functionality

NinjaOne pricing

The commentary is based on 119 reviews from NinjaOne G2 reviews.

NinjaOne's pricing is generally considered competitive and fair, especially given its extensive features. Some users mention it being more expensive than other RMMs, but many feel the value justifies the cost, highlighting the time savings and efficiency gains it provides. A few users express a desire for more transparent pricing or different billing models.

Users sentiment

Rather positive
+0.5

NinjaOne alternatives

  • Logo of Atera
    Atera
    All-in-one remote IT monitoring, management, support using AI.
    Read more
  • Logo of N-able N-central
    N-able N-central
    Remote IT management made easy, automated, and efficient.
    Read more
  • Logo of Ivanti Endpoint Manager
    Ivanti Endpoint Manager
    Unified endpoint management: secure, automate, and simplify IT.
    Read more
  • Logo of Action1
    Action1
    Patch, manage, and secure endpoints from the cloud.
    Read more
  • Logo of RMM Central
    RMM Central
    Remotely manage and monitor client IT, boosting efficiency and ROI.
    Read more
  • Logo of Kaseya BMS
    Kaseya BMS
    Streamlines IT business: client management, projects, billing, and service.
    Read more

NinjaOne FAQ

  • What is NinjaOne and what does NinjaOne do?

    NinjaOne is a unified IT management platform that simplifies IT operations. We find it especially helpful for patching, software deployment, remote access, and endpoint security, all from a single dashboard. It's designed to improve efficiency and reduce IT costs for businesses of all sizes.

  • How does NinjaOne integrate with other tools?

    NinjaOne integrates with various tools through its open API. We find this allows for seamless connections with PSA platforms, documentation tools, and other solutions to streamline IT workflows. It also supports various out-of-the-box integrations.

  • What the main competitors of NinjaOne?

    NinjaOne's main competitors include Action1, RMM Central, Automox, Kaseya BMS, Right Click Tools, and Ivanti Neurons for Discovery. These platforms offer similar IT management and endpoint security functionalities.

  • Is NinjaOne legit?

    NinjaOne is a legitimate and safe IT management platform. We find that users praise its ease of use and comprehensive features. With positive ratings on G2 and Glassdoor, it's a trusted choice for IT professionals.

  • How much does NinjaOne cost?

    Unfortunately, we don't have pricing information available for NinjaOne at this time. We recommend visiting their website or contacting their sales team for detailed pricing options.

  • Is NinjaOne customer service good?

    We find NinjaOne's customer service to be generally positive. Users frequently praise the helpfulness and responsiveness of the support team and account managers. While some have experienced slower email support, the overall sentiment towards their customer service is very positive.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.