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Next Caller description
Next Caller, now part of Pindrop, provides advanced voice security for businesses. It analyzes incoming calls to detect and prevent fraud, helping contact centers verify legitimate customers while flagging potentially risky calls. This technology saves businesses time and money by streamlining customer interactions and minimizing losses from fraudulent activities.
Who is Next Caller best for
Next Caller, now part of Pindrop, delivers advanced voice security and fraud prevention for businesses. It analyzes calls, verifies customers, flags risks, and uses AI-powered voice authentication, including deepfake detection. Next Caller helps streamline customer interactions and minimize fraud losses, benefiting contact centers.
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Best for medium to large businesses (101+ employees), especially in the financial sector.
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Ideal for financial institutions seeking enhanced voice security and fraud prevention.
Next Caller features
| Supported Next Caller analyzes incoming calls to identify and prevent fraudulent activities. |
| Supported Next Caller helps contact centers verify the identity of legitimate customers. |
| Supported Next Caller flags potentially risky calls, allowing businesses to take appropriate action. |
| Supported Next Caller authenticates customers based on their unique voice characteristics. |
| Supported Next Caller uses Pindrop® Pulse™ to detect and counter audio deepfakes. |
| Supported Next Caller leverages AI and voice analysis to provide advanced security measures. |
Next Caller alternatives
HyperVerge Identity VerificationBetter for smaller businesses and global identity verification. Features facial recognition, document verification, and a no-code workflow builder. A Next Caller alternative and competitor, HyperVerge Identity Verification is popular, especially in finance, gaming, and crypto.Read more
Assertion SBC SecurityMore focused on securing voice and video communications against cyberattacks. Better for smaller businesses with remote workforces relying on these communication tools. Rated lower than Next Caller.Read more
LexisNexis IVR OnDemandBetter for smaller businesses and legal sectors. Lower rated on G2.Read more
FingerprintBetter for companies focused on online fraud prevention, particularly in e-commerce. More suitable for businesses of all sizes. Broader fraud prevention measures beyond voice security, including device fingerprinting and machine learning models. Wider range of integrations and developer tools available. More user reviews are available, suggesting broader adoption.Read more
LastPassBetter for password management and sharing for individuals, families, and businesses. Broader industry applicability. More established, with significantly more users and faster growth. Negative user sentiment around customer service and pricing.Read more
XelixBetter for managing accounts payable processes. Focuses on preventing overpayments and fraud, automating statement reconciliation, and managing vendor data. More suitable for finance and IT departments. Has positive user reviews for customer support and ease of use.Read more
Next Caller FAQ
What is Next Caller and what does Next Caller do?
Next Caller, a Pindrop company, enhances voice security by analyzing calls to detect and prevent fraud. It verifies legitimate customers, flags risky calls, and uses AI-powered voice authentication, including deepfake detection, to protect businesses from fraud and streamline customer interactions.
How does Next Caller integrate with other tools?
There is no information available about specific integrations for Next Caller. However, as a voice security and fraud detection tool, it likely integrates with contact center platforms and other communication systems.
What the main competitors of Next Caller?
Top alternatives to Next Caller include HyperVerge Identity Verification, LexisNexis IVR OnDemand, and Assertion SBC Security. These competitors offer similar fraud detection and customer verification capabilities through various methods like AI, voice biometrics, and real-time threat analysis.
Is Next Caller legit?
Next Caller, a Pindrop company, seems legitimate. It offers advanced voice security, fraud detection, and customer verification, and has a 4.8/5 rating on G2. Next Caller is safe for businesses seeking enhanced voice security.
How much does Next Caller cost?
I couldn't find pricing details for Next Caller. Contact Next Caller directly to determine if it's worth the investment for your needs. Product pricing and specific plans are important for software selection.
Is Next Caller customer service good?
Customer reviews suggest Next Caller's customer support needs improvement. Users report occasional functionality issues, especially with slow internet connections, and some unresolved bugs. While the core service is appreciated, better support is needed.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.