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Company health
Mindbody description
Mindbody is a popular business management software designed for the fitness and wellness industry. It offers a range of features including online appointment scheduling, staff management, payment processing, and marketing tools. Mindbody aims to simplify business operations for studios, gyms, salons, and individual practitioners, allowing them to focus on client relationships and business growth. Its large customer base and industry-specific features make it a leader in the wellness software market.
What companies are using Mindbody?
Who is Mindbody best for
Mindbody is a cloud-based business management software ideal for fitness and wellness businesses of all sizes. Users love the intuitive interface and comprehensive features for managing clients, payments, and staff schedules. However, some users have reported issues with app stability and inconsistent pricing. If you're looking for a robust solution to streamline your wellness business, Mindbody may be a good fit, but consider exploring alternatives due to reported app performance issues.
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Best fit for small to medium-sized businesses in the wellness industry.
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Ideal for businesses in the health, wellness, and fitness industries.
Mindbody features
| Supported Mindbody allows storing and managing client data, including contact details, preferences, and service history. |
| Supported Mindbody supports detailed sales reporting, including revenue, transactions, and product sales. |
| Supported Customers can book appointments based on provider availability. |
| Supported Mindbody offers various mobile apps for both clients and businesses. |
| Supported Mindbody handles billing, memberships, recurring payments, and POS transactions. |
| Supported Mindbody offers integrated marketing tools including automated campaigns, email marketing, and promotions. |
| Supported Mindbody allows creating and managing staff schedules, including roles, substitutions, and online access. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Mindbody reviews
- Easy to use and intuitive interface for booking and scheduling.
- Comprehensive features for managing clients, payments, and schedules.
- The "Business app" is helpful for managing schedules and sales on the go.
- Widely used and recognized platform, making it familiar to many clients.
- The app frequently crashes or freezes, requiring restarts.
- Clients complain about the app being difficult to navigate.
- It is difficult to assign rooms to certain classes.
- Inconsistent pricing across the Mindbody app and other platforms.
Mindbody pricing
The commentary is based on 305 reviews from Mindbody Capterra reviews, Mindbody G2 reviews, Mindbody GetApp reviews, Mindbody Software Advice reviews and Mindbody TrustPilot reviews.
Mindbody's pricing is a recurring concern. While users acknowledge its comprehensive features and value for larger businesses, many find it expensive, especially smaller businesses or those not utilizing all features. Price increases and add-on costs contribute to this sentiment.
Users sentiment
Mindbody alternatives
WellnessLivingMore customizable and offers a branded mobile app. Also includes Zoom integration. However, it has a higher cost and is known for occasional glitches. It is growing slower than Mindbody.Read more
OmnifyBetter suited for smaller businesses seeking a free plan. Offers website building features. Has stronger customer support, but some features are less developed. Is growing slower and experiencing negative employee growth. A strong Mindbody competitor for budget-conscious users.Read more
FreshaMore focused on beauty and wellness businesses. Offers a free plan. Growing faster than Mindbody. Users highlight excellent customer support. Subscription-free booking software. A Mindbody competitor and alternative.Read more
GleantapBetter for managing customer interactions across sales, marketing, and customer support. More suitable for mid-sized businesses seeking to streamline customer engagement processes.Read more
AkadaBetter fit for dance studios. Has more momentum based on employee growth. Offers over 200 reports.Read more
Mindbody FAQ
What is Mindbody and what does Mindbody do?
Mindbody is business management software for fitness and wellness businesses. It offers features such as online booking, staff management, payment processing, and marketing tools. Mindbody helps streamline operations, manage clients, and grow businesses in the wellness industry.
How does Mindbody integrate with other tools?
Mindbody integrates with various tools, including Mailchimp, Constant Contact, and ClassPass, to enhance marketing and outreach. It also connects with payment processors like Stripe and Square, and offers an open API for custom integrations. This allows businesses to connect Mindbody with other software they use, streamlining operations.
What the main competitors of Mindbody?
Top Mindbody competitors include WellnessLiving, Vagaro, SimplyBook.me, and TeamUp. These alternatives offer similar features for booking, payments, and client management, catering to fitness and wellness businesses.
Is Mindbody legit?
Yes, Mindbody is a legitimate business management software specializing in the wellness industry. It's known for its comprehensive features, including scheduling, payments, and marketing tools. However, some users report app stability issues and inconsistent pricing.
How much does Mindbody cost?
Mindbody pricing is not publicly available. Contact Mindbody directly for pricing details relevant to your business needs. Consider requesting a demo or exploring their website for more info.
Is Mindbody customer service good?
Mindbody customer service receives mixed reviews. While some customers praise the helpfulness and efficiency of the support team, others report long wait times, unhelpful representatives, and difficulty getting issues resolved. Many users find the support team to be responsive for simple questions but less helpful with complex issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.