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Maple description
Maple is a Canadian telemedicine platform connecting businesses and their employees with doctors and specialists online. They offer 24/7 access to primary care, mental health services, and specialists like dermatologists. Maple boasts short wait times and a large network of Canadian-licensed providers. They tailor their services to businesses, focusing on improving employee health outcomes and reducing healthcare costs. Maple prides itself on its positive customer reviews and partnerships with organizations like Air Canada and Medavie Blue Cross.
Who is using Maple?
Who is Maple best for
In our experience, Maple is a strong choice for organizations aiming to provide employees with convenient, 24/7 access to a range of healthcare services. We've noticed that users particularly value its fast service and ease of use. Maple can save employees time and provide access to healthcare professionals, especially beneficial for those without easy access to traditional care options.
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Perfect for mid-sized to large companies (100+ employees) seeking to enrich their benefits with comprehensive virtual care.
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A great fit for companies operating in the healthcare, wellness, and pharmaceutical sectors seeking to expand their digital capabilities.
Maple features
Supported Virtual Care Solutions: Maple offers virtual care solutions for hospitals and regions, aiming to improve patient outcomes through digital transformation. |
Supported Reduces Hospital Admissions: Virtual care can help reduce hospital admissions, increase emergency room diversions, and transform post-discharge care. |
Supported Increases Efficiency: Maple's technology can increase efficiency, resolve staffing shortages, and improve other areas within a hospital environment. |
Supported Useful in Varied Settings: The platform is designed to be useful in urban, rural, and remote hospital settings. |
Supported Resolves Staffing Shortages: Maple’s technology can be leveraged to resolve staffing shortages in hospitals. |
Supported Improves other areas: Maple’s technology can be leveraged to improve other important areas in hospitals. |
Supported Remote Care capabilities: Maple's virtual care solutions can be used in urban, rural, and remote hospital settings. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Maple reviews
We've summarised 100 Maple reviews (Maple TrustPilot reviews and Maple G2 reviews) and summarised the main points below.
- Fast and efficient service, with consultations and prescriptions often provided within minutes.
- Convenient 24/7 access to healthcare professionals, especially valuable for those without a family doctor or during off-hours.
- Easy-to-use app and straightforward process.
- Helpful, professional, and kind doctors and nurses.
- Saves time and hassle compared to traditional walk-in clinics or emergency rooms.
- Difficult to get an appointment for some requests, with users being redirected to in-person visits.
- App freezing and technical issues reported.
- Some users found the lack of video consultations limiting for diagnosis and effective treatment.
- Concerns about pricing, especially for services advertised as included with insurance.
- Limited scope of services, with some requests repeatedly denied.
Maple pricing
The commentary is based on 4 reviews from Maple G2 reviews and Maple TrustPilot reviews.
We find that Maple's pricing is a common concern. Some users consider it expensive, especially for services that can cost over $100. Others appreciate the convenience and find the cost worthwhile, particularly when covered by insurance.
Users sentiment
Maple alternatives
Maple FAQ
We find that Maple is a Canadian telemedicine platform providing virtual healthcare access for businesses and their employees. It offers 24/7 consultations with doctors and specialists, focusing on primary care and mental health services, aiming to improve employee health and reduce costs. It's known for short wait times and a large network of Canadian-licensed providers.
What is Maple and what does Maple do?
We find that Maple is a Canadian telemedicine platform providing virtual healthcare access for businesses and their employees. It offers 24/7 consultations with doctors and specialists, focusing on primary care and mental health services, aiming to improve employee health and reduce costs. It's known for short wait times and a large network of Canadian-licensed providers.
Maple integrates with other services via partnerships, such as with Air Canada and Medavie Blue Cross. We find these partnerships broaden their reach and integrate their services into existing healthcare ecosystems. There's not much public information on specific APIs or integrations with other software platforms.
How does Maple integrate with other tools?
Maple integrates with other services via partnerships, such as with Air Canada and Medavie Blue Cross. We find these partnerships broaden their reach and integrate their services into existing healthcare ecosystems. There's not much public information on specific APIs or integrations with other software platforms.
We find Maple's main competitors include OpenLoop, a telehealth management platform; nilo.health, focusing on mental wellbeing; Doxy.me, known for simple video calls; and Carepatron, streamlining practice management. We also see RXNT and ekincare as alternatives.
What the main competitors of Maple?
We find Maple's main competitors include OpenLoop, a telehealth management platform; nilo.health, focusing on mental wellbeing; Doxy.me, known for simple video calls; and Carepatron, streamlining practice management. We also see RXNT and ekincare as alternatives.
Yes, Maple is a legitimate telemedicine platform in Canada. We find that they offer various services like virtual care and mental health support, partnering with organizations like Air Canada. However, some users have reported difficulties booking appointments and occasional technical issues.
Is Maple legit?
Yes, Maple is a legitimate telemedicine platform in Canada. We find that they offer various services like virtual care and mental health support, partnering with organizations like Air Canada. However, some users have reported difficulties booking appointments and occasional technical issues.
I am sorry, but we don't have pricing information for Maple at this time. We recommend checking the vendor's website for the latest details on product pricing.
How much does Maple cost?
I am sorry, but we don't have pricing information for Maple at this time. We recommend checking the vendor's website for the latest details on product pricing.
We find that Maple's customer service is generally positive. Users frequently praise the helpfulness and professionalism of the doctors and nurses. While some negative experiences were reported, the majority of users found the service to be efficient, friendly and supportive.
Is Maple customer service good?
We find that Maple's customer service is generally positive. Users frequently praise the helpfulness and professionalism of the doctors and nurses. While some negative experiences were reported, the majority of users found the service to be efficient, friendly and supportive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.