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Maple description
Maple is a Canadian telemedicine platform connecting businesses and their employees with doctors and specialists online. They offer 24/7 access to primary care, mental health services, and specialists like dermatologists. Maple boasts short wait times and a large network of Canadian-licensed providers. They tailor their services to businesses, focusing on improving employee health outcomes and reducing healthcare costs. Maple prides itself on its positive customer reviews and partnerships with organizations like Air Canada and Medavie Blue Cross.
Who is Maple best for
Maple is a Canadian telemedicine platform best for small and medium-sized businesses (SMBs) looking to provide convenient and efficient virtual healthcare for their employees. Users love the quick access to healthcare professionals and the easy-to-use platform, praising the fast service and helpful doctors. However, some have reported technical difficulties with the app and limitations in the scope of services. Maple offers features like video calls, e-prescribing, and mental wellness resources.
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Best for small to medium-sized businesses (SMBs).
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Not suitable for enterprise businesses.
Maple features
| Supported Maple facilitates video calls between healthcare providers and patients. |
| Supported Maple allows healthcare providers to send prescriptions electronically to pharmacies. |
| Supported Maple offers mental wellness resources, including stress management and mindfulness tools, through Mind by Maple and its partnership with Headspace. |
| Supported Maple supports telehealth via video calls and secure messaging. |
Maple reviews
We've summarised 100 Maple reviews (Maple TrustPilot reviews and Maple G2 reviews) and summarised the main points below.
- Fast and efficient service, with consultations and prescriptions often provided within minutes.
- Convenient 24/7 access to healthcare professionals, especially valuable for those without a family doctor or during off-hours.
- Easy-to-use app and straightforward process.
- Helpful, professional, and kind doctors and nurses.
- Saves time and hassle compared to traditional walk-in clinics or emergency rooms.
- Difficult to get an appointment for some requests, with users being redirected to in-person visits.
- App freezing and technical issues reported.
- Some users found the lack of video consultations limiting for diagnosis and effective treatment.
- Concerns about pricing, especially for services advertised as included with insurance.
- Limited scope of services, with some requests repeatedly denied.
Maple pricing
The commentary is based on 1 reviews from Maple G2 reviews.
Maple's pricing varies, with some users finding it expensive, especially specialist appointments exceeding $100. However, others feel the cost is justified by the convenience and accessibility of telehealth services, particularly given integration with some insurance providers.
Users sentiment
Maple alternatives
CarepatronBetter suited for larger healthcare organizations seeking practice management tools. Has a wider range of features including online booking, billing, and EHR. Is growing faster than Maple.Read more
DialogueMore focused on employee wellness programs and mental health support. Better for small to medium-sized businesses. Has aggregated self-service reporting. Growing slower than Maple.Read more
zHealthBetter fit for wellness providers like chiropractors, physical therapists, and massage therapists. Higher ratings on G2 and Capterra. Strong customer service. More affordable pricing plans.Read more
TheraPlatformBetter for mental health practices seeking integrated therapy apps and flexible billing. Has grown significantly faster and offers a more user-friendly interface, but users report more technical issues.Read more
My Clients PlusBetter suited for mental health practices. A Maple alternative focused on simplifying administrative tasks with features like therapy note templates and client portals.Read more
TeladocHas broader telehealth services and reporting/analytics features. It has significantly more reviews but a slightly lower average rating. Website traffic is growing faster, but employee growth is slower. Teladoc is a Maple competitor and a popular alternative.Read more
Maple FAQ
What is Maple and what does Maple do?
Maple is a Canadian telemedicine platform providing 24/7 online access to doctors and specialists. It offers primary care, mental health services, and specialist consultations via video calls and messaging, focusing on convenient and efficient healthcare delivery for businesses and their employees.
How does Maple integrate with other tools?
Maple integrates with other tools primarily through partnerships. They collaborate with organizations like Air Canada and Medavie Blue Cross, and offer mental wellness resources through a partnership with Headspace. Further integration details are limited.
What the main competitors of Maple?
Maple's main competitors include Dialogue, another Canadian virtual healthcare platform for businesses, and other telehealth providers like Doxy.me. Carepatron and TheraPlatform offer similar practice management and EHR features. SimplePractice also competes, focusing on health and wellness practitioners.
Is Maple legit?
Maple is a legitimate telemedicine platform offering virtual healthcare services. It's known for convenient 24/7 access and quick consultations. However, some users have reported technical issues, pricing concerns, and limitations in service scope.
How much does Maple cost?
I couldn't find pricing details for Maple. For the most up-to-date pricing information, I recommend visiting the vendor's website or contacting their sales team. This will give you accurate product pricing and help determine if Maple is worth the investment for your needs.
Is Maple customer service good?
Customer reviews on Maple's customer service are mixed. Some users describe helpful and professional interactions, while others report negative experiences with the support team, citing invalidation of their concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.