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Maple

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Last updated on

Company health

Employee growth
6% increase in the last year
Web traffic
18% increase in the last quarter
Financing
March 2020 - $72M

Ratings

G2
3.5/5
(10)
Glassdoor
3.6/5
(57)

Maple description

Maple is a Canadian telemedicine platform connecting businesses and their employees with doctors and specialists online. They offer 24/7 access to primary care, mental health services, and specialists like dermatologists. Maple boasts short wait times and a large network of Canadian-licensed providers. They tailor their services to businesses, focusing on improving employee health outcomes and reducing healthcare costs. Maple prides itself on its positive customer reviews and partnerships with organizations like Air Canada and Medavie Blue Cross.


Who is using Maple?


Who is Maple best for

In our experience, Maple is a strong choice for organizations aiming to provide employees with convenient, 24/7 access to a range of healthcare services. We've noticed that users particularly value its fast service and ease of use. Maple can save employees time and provide access to healthcare professionals, especially beneficial for those without easy access to traditional care options.

  • Perfect for mid-sized to large companies (100+ employees) seeking to enrich their benefits with comprehensive virtual care.

  • A great fit for companies operating in the healthcare, wellness, and pharmaceutical sectors seeking to expand their digital capabilities.


Maple features

Supported

Virtual Care Solutions: Maple offers virtual care solutions for hospitals and regions, aiming to improve patient outcomes through digital transformation.

Supported

Reduces Hospital Admissions: Virtual care can help reduce hospital admissions, increase emergency room diversions, and transform post-discharge care.

Supported

Increases Efficiency: Maple's technology can increase efficiency, resolve staffing shortages, and improve other areas within a hospital environment.

Supported

Useful in Varied Settings: The platform is designed to be useful in urban, rural, and remote hospital settings.

Supported

Resolves Staffing Shortages: Maple’s technology can be leveraged to resolve staffing shortages in hospitals.

Supported

Improves other areas: Maple’s technology can be leveraged to improve other important areas in hospitals.

Supported

Remote Care capabilities: Maple's virtual care solutions can be used in urban, rural, and remote hospital settings.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.33

Customer Service

Strongly positive
+0.73

Ease of Use

Strongly positive
+0.71

Reliability and Performance

Rather positive
+0.5

Maple reviews

We've summarised 100 Maple reviews (Maple TrustPilot reviews and Maple G2 reviews) and summarised the main points below.

Pros of Maple
  • Fast and efficient service, with consultations and prescriptions often provided within minutes.
  • Convenient 24/7 access to healthcare professionals, especially valuable for those without a family doctor or during off-hours.
  • Easy-to-use app and straightforward process.
  • Helpful, professional, and kind doctors and nurses.
  • Saves time and hassle compared to traditional walk-in clinics or emergency rooms.
Cons of Maple
  • Difficult to get an appointment for some requests, with users being redirected to in-person visits.
  • App freezing and technical issues reported.
  • Some users found the lack of video consultations limiting for diagnosis and effective treatment.
  • Concerns about pricing, especially for services advertised as included with insurance.
  • Limited scope of services, with some requests repeatedly denied.

Maple pricing

The commentary is based on 4 reviews from Maple G2 reviews and Maple TrustPilot reviews.

We find that Maple's pricing is a common concern. Some users consider it expensive, especially for services that can cost over $100. Others appreciate the convenience and find the cost worthwhile, particularly when covered by insurance.

Users sentiment

Rather negative
-0.33

Maple alternatives

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    Humi
    Canadian HR, payroll, and benefits, all in one.
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  • Logo of Magnus Health
    Magnus Health
    Simplifies student health management, secure and compliant.
    Read more
  • Logo of Collage HR
    Collage HR
    Streamlined HR, payroll, and benefits for growing Canadian businesses.
    Read more
  • Logo of OpenLoop
    OpenLoop
    Effortless telehealth setup, management, and growth.
    Read more
  • Logo of ekincare
    ekincare
    Personalized employee health benefits platform for data-driven wellness.
    Read more
  • Logo of Loop
    Loop
    Modern health benefits platform. Proactive care. Happier, healthier teams.
    Read more

Maple FAQ

  • What is Maple and what does Maple do?

    We find that Maple is a Canadian telemedicine platform providing virtual healthcare access for businesses and their employees. It offers 24/7 consultations with doctors and specialists, focusing on primary care and mental health services, aiming to improve employee health and reduce costs. It's known for short wait times and a large network of Canadian-licensed providers.

  • How does Maple integrate with other tools?

    Maple integrates with other services via partnerships, such as with Air Canada and Medavie Blue Cross. We find these partnerships broaden their reach and integrate their services into existing healthcare ecosystems. There's not much public information on specific APIs or integrations with other software platforms.

  • What the main competitors of Maple?

    We find Maple's main competitors include OpenLoop, a telehealth management platform; nilo.health, focusing on mental wellbeing; Doxy.me, known for simple video calls; and Carepatron, streamlining practice management. We also see RXNT and ekincare as alternatives.

  • Is Maple legit?

    Yes, Maple is a legitimate telemedicine platform in Canada. We find that they offer various services like virtual care and mental health support, partnering with organizations like Air Canada. However, some users have reported difficulties booking appointments and occasional technical issues.

  • How much does Maple cost?

    I am sorry, but we don't have pricing information for Maple at this time. We recommend checking the vendor's website for the latest details on product pricing.

  • Is Maple customer service good?

    We find that Maple's customer service is generally positive. Users frequently praise the helpfulness and professionalism of the doctors and nurses. While some negative experiences were reported, the majority of users found the service to be efficient, friendly and supportive.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.