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Mailfence description
Mailfence is a secure email solution for businesses that prioritizes privacy. It offers end-to-end encryption, meaning no one, not even Mailfence, can read your emails. They achieve this through browser-based encryption and digital signatures. In addition to email, Mailfence provides a suite of productivity tools including a calendar, document storage, contact management, and chat, all designed with the same focus on privacy and security. The company operates under Belgian law, known for its strong privacy regulations.
Who is Mailfence best for
Mailfence is a secure email solution prioritizing privacy for businesses and individuals. It offers end-to-end encryption, calendar, document storage, and contact management. Users praise its user-friendly interface and comprehensive tools, even in the free plan. However, some report account recovery issues and inconsistent email delivery. Consider Mailfence if privacy and security are paramount, but be aware of potential limitations.
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Best for small to medium-sized businesses.
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Ideal for industries like finance, e-commerce, education, real estate, hospitality, media, IT, and non-profits.
Mailfence features
| Supported Mailfence offers end-to-end encryption using OpenPGP, ensuring only the sender and recipient can read emails. |
| Supported Mailfence allows users to digitally sign emails, guaranteeing the recipient that the email originated from the sender. |
| Supported Mailfence provides a keystore to create, import, publish, and manage OpenPGP keys. |
| Supported Mailfence supports two-factor authentication for enhanced account security. |
| Supported Mailfence does not track users' data, free from ads, spam, and trackers. |
Mailfence reviews
We've summarised 47 Mailfence reviews (Mailfence TrustPilot reviews, Mailfence Capterra reviews and Mailfence G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, frequently praised, even for free users.
- User-friendly interface easy to navigate and use.
- Strong focus on privacy and security with end-to-end encryption.
- Offers a comprehensive suite of tools including calendar, documents, and contacts, even in the free plan.
- Competitive pricing and easy migration from other email providers like Gmail.
- Account recovery issues, especially with lost 2FA, often require premium upgrade.
- Free accounts have limited features for whitelisting and spam management, leading to missed emails.
- Some users have reported accounts being hacked with difficulties in recovery.
- Inconsistent email delivery; some important emails, like verification codes, might be blocked by spam filters.
- Limited customization options for themes and email templates.
Mailfence pricing
The commentary is based on 11 reviews from Mailfence Capterra reviews and Mailfence TrustPilot reviews.
Mailfence offers a free plan with limited features. Several reviewers felt the paid features, like whitelisting, were necessary and justified the cost. Others considered Mailfence's pricing to be expensive, especially given some support issues and perceived lack of functionality. Some users recommended exploring multi-year discounts for better value.
See the Mailfence pricing page.
Mailfence alternatives
ProtonmailBetter for enterprise companies. Has stronger momentum. More suitable for Healthcare, Automotive, and Software industries.Read more
Canary MailBetter for individuals and smaller teams. Offers AI-powered features like email summarization and writing assistance. A Mailfence competitor focused on simplifying email management, not end-to-end encryption. Has more website traffic momentum.Read more
GraphusMore focused on automated threat detection for Microsoft 365 and Google Workspace users. Lacks end-to-end encryption and integrated productivity tools.Read more
BELxpress EmailMore affordable and simpler email hosting solution for small to medium businesses. Lacks end-to-end encryption. No information available on industry fit.Read more
LeafBetter for companies prioritizing self-hosting and data control. Has stronger momentum based on website traffic growth. Offers chat, file sharing, and audio/video calls. A Mailfence competitor focused on encrypted communication.Read more
SpikeBetter for team collaboration and project management. Wider industry applicability. Has more momentum but shrinking employee base. Conversational email, unified inbox praised, but pricing and account issues disliked. Mailfence alternative for streamlined communication.Read more
Mailfence FAQ
What is Mailfence and what does Mailfence do?
Mailfence is a secure and private email suite for businesses and individuals. It offers end-to-end encrypted email, calendar, contacts, and document storage. Focused on privacy, Mailfence operates under Belgian law and provides a user-friendly interface with competitive pricing.
How does Mailfence integrate with other tools?
Mailfence integrates with other tools primarily through its open-source nature and compatibility with OpenPGP. This allows users to connect with various email clients and encryption software. It also offers calendar and contact management features for streamlined workflows.
What the main competitors of Mailfence?
Mailfence's main competitors include ProtonMail, Canary Mail, and Leaf. These alternatives offer similar features such as end-to-end encryption and focus on privacy and security. Other competitors like Graphus and Spike, while not direct replacements, offer alternative solutions for secure business communication.
Is Mailfence legit?
Yes, Mailfence is a legitimate and safe email provider. It's known for its strong focus on privacy and security, using end-to-end encryption and operating under Belgian privacy laws. Users appreciate the comprehensive features and responsive customer support. However, potential users should be aware of reported account recovery challenges and occasional email delivery inconsistencies.
How much does Mailfence cost?
Mailfence offers four paid plans: Entry for €2.50/month, Pro for €7.50/month, Ultra for €12.50/month, and Dedicated for €25/user/month. There is no free plan available. Information on additional add-on pricing is unavailable.
Is Mailfence customer service good?
Mailfence customer support receives positive feedback for its responsiveness and helpfulness, even for free users. However, some users have reported difficulties with account recovery and resolving complex technical issues. While generally praised, support experiences appear to vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.