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InMoment Experience Improvement (XI) Platform description
InMoment XI is a software platform that helps businesses of all sizes improve customer experiences. It collects and analyzes customer feedback from various sources, such as surveys, online reviews, and call logs, to understand customer sentiment and identify areas for improvement. InMoment then uses AI to uncover insights from this data, helping you make smarter decisions about your products, services, and customer interactions. The goal is to improve customer satisfaction, increase revenue, and gain a competitive edge. InMoment boasts a faster time to ROI than its competitors.
Who is InMoment Experience Improvement (XI) Platform best for
InMoment XI Platform helps businesses improve customer experiences by collecting and analyzing feedback from various sources. It uses AI to uncover insights, improve customer satisfaction, and boost revenue. Users love the easy-to-use interface and valuable insights, but some find customization difficult and the platform slow at times.
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Best fit for small, medium, and large businesses.
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Ideal for E-commerce and Software companies.
InMoment Experience Improvement (XI) Platform features
| Supported InMoment XI Platform analyzes data from various sources, providing actionable insights for better decisions. |
| Supported InMoment XI Platform supports text analytics, including sentiment analysis and topic extraction. Word clouds are not explicitly mentioned but may be indirectly supported. |
| Supported Team member feedback can be gathered via surveys. |
| Supported InMoment XI uses AI to analyze reviews, identify trends, and highlight key feedback. |
| Supported InMoment XI Platform supports surveys and integrates feedback from various sources, including digital channels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
InMoment Experience Improvement (XI) Platform reviews
We've summarised 322 InMoment Experience Improvement (XI) Platform reviews (InMoment Experience Improvement (XI) Platform TrustPilot reviews and InMoment Experience Improvement (XI) Platform G2 reviews) and summarised the main points below.
- Easy-to-use interface and tools for survey creation and analysis.
- Provides valuable insights into customer behavior and sentiment.
- Seamless integration with other platforms, such as Intercom and Slack.
- Real-time feedback and alerts enable prompt follow-up.
- Comprehensive reporting and dashboard tools for tracking progress.
- Difficult to customize the platform and requires technical expertise.
- Slow and unreliable at times, leading to potential data loss.
- Limited ability to cross-analyze and filter data effectively.
- Text analytics are not always accurate and lack transparency.
- Inconsistent updates and integration issues between different parts of the software.
InMoment Experience Improvement (XI) Platform pricing
The commentary is based on 13 reviews from InMoment Experience Improvement (XI) Platform G2 reviews and InMoment Experience Improvement (XI) Platform TrustPilot reviews.
InMoment XI Platform's pricing is generally considered fair for its capabilities, with a free basic plan available. However, some users find the paid plans expensive, especially for smaller businesses or those outside the US. Customization and additional features can also increase costs.
Users sentiment
See the InMoment Experience Improvement (XI) Platform pricing page.
InMoment Experience Improvement (XI) Platform alternatives
Qualtrics CoreXMBetter for Healthcare, Finance, Education, Real Estate, Government, Marketing, and Professional Services. More popular and has higher ratings.Read more
Konnect InsightsMore focused on social listening, reputation management, and online presence analysis. Caters to mid-sized and larger businesses. Has more momentum based on employee growth.Read more
Google WorkspaceBetter for team collaboration and communication. A broader audience prefers its ease of use. Strong positive pricing sentiment.Read more
Verint Voice of the CustomerBetter customer support and ease of use. A better fit for contact centers. Higher ratings on G2. More cost-effective for some users.Read more
JiraBetter for project and task management. More suitable for software development teams. Primarily for internal collaboration, not customer experience management. Steeper learning curve.Read more
VurveyBetter for product innovation and inclusive marketing. More focused on mid-sized US companies in e-commerce, consumer goods, and marketing & advertising. Has more momentum currently.Read more
InMoment Experience Improvement (XI) Platform FAQ
What is InMoment Experience Improvement (XI) Platform and what does InMoment Experience Improvement (XI) Platform do?
InMoment Experience Improvement (XI) Platform is a customer experience management platform that leverages AI to collect and analyze customer feedback from various sources. It identifies trends, understands customer sentiment, and provides actionable insights to improve customer satisfaction and boost business outcomes. InMoment helps businesses make data-driven decisions to enhance products, services, and customer interactions.
How does InMoment Experience Improvement (XI) Platform integrate with other tools?
InMoment XI integrates with platforms like Intercom and Slack, enabling real-time feedback and streamlined communication. However, some users have reported inconsistent updates and integration issues between different parts of the software.
What the main competitors of InMoment Experience Improvement (XI) Platform?
Top alternatives to InMoment XI include Qualtrics CoreXM, known for its robust survey tools and AI-powered analytics, and Konnect Insights, which offers a comprehensive suite of customer experience management features. Other competitors include Avaya Experience Platform and ClickUp.
Is InMoment Experience Improvement (XI) Platform legit?
Yes, InMoment Experience Improvement (XI) Platform is a legitimate customer experience management platform. It helps businesses gather and analyze customer feedback for improved experiences. However, some users find it difficult to customize and occasionally unreliable.
How much does InMoment Experience Improvement (XI) Platform cost?
InMoment doesn't publicly disclose pricing for its Experience Improvement (XI) Platform. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment.
Is InMoment Experience Improvement (XI) Platform customer service good?
InMoment's customer service receives mixed reviews. While many praise the helpful and responsive support team, some have experienced slow response times for requested changes and fixes. Others mention difficulty with implementation, though often with eventual successful support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.