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IBM Sterling Order Management description
IBM Sterling Order Management is a software designed for large businesses to manage complex orders and improve their fulfillment processes. It provides tools to handle orders from multiple channels like online stores and physical shops, offering real-time inventory tracking to prevent overselling. Its strengths lie in enabling various fulfillment options like in-store pickup or shipping from the nearest store, helping businesses adapt to modern customer expectations. IBM Sterling Order Management aims to improve customer satisfaction by ensuring on-time deliveries and providing flexible options, ultimately aiming to increase sales and profitability for businesses.
Who is IBM Sterling Order Management best for
IBM Sterling Order Management is a robust order fulfillment solution designed for large enterprises. Users praise its real-time inventory visibility, flexible fulfillment options, and ability to handle complex orders. However, some note high implementation costs and a steep learning curve. Ideal for businesses with high order volumes and diverse sales channels seeking to streamline operations and improve customer satisfaction.
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Best fit for large enterprises seeking to optimize complex order fulfillment.
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Not industry-specific, but particularly valuable for businesses with diverse sales channels and high order volumes.
IBM Sterling Order Management features
| Supported Sterling OMS provides real-time inventory visibility. |
| Supported Ship From Store is supported by IBM Sterling Order Management via the Store Engagement add-on. |
| Supported Sterling Order Management provides real-time inventory tracking across locations and channels. |
| Supported Sterling Order Management supports sales order creation, tracking, fulfillment, and integration with shipping and payment gateways. |
| Supported Manual orders can be created via API, call center app, or customized workflows. |
| Supported Sterling Order Management automates order processing tasks like routing, fulfillment, and tracking. |
| Supported Orders from all channels, online and offline, are managed in one central system. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Scalability
IBM Sterling Order Management reviews
We've summarised 82 IBM Sterling Order Management reviews (IBM Sterling Order Management G2 reviews) and summarised the main points below.
- Flexible and customizable order management system
- Real-time inventory visibility and tracking
- Excellent order orchestration and automation
- Handles complex order processes and multi-channel fulfillment
- Scalable to handle large order volumes
- High implementation and maintenance costs
- Limited reporting and analytics capabilities
- Complex and time-consuming upgrades and deployments
- Occasional performance issues, especially with the configurator
- Steep learning curve and limited online documentation
IBM Sterling Order Management pricing
The commentary is based on 6 reviews from IBM Sterling Order Management G2 reviews.
IBM Sterling Order Management is a powerful platform with robust features, but its cost is a significant concern for some users. While it offers comprehensive order processing and inventory management, the pricing is higher than alternatives, and ongoing maintenance can be expensive. Despite the cost, many find its advanced capabilities valuable for complex businesses.
Users sentiment
IBM Sterling Order Management alternatives
Epicor Prophet 21Better for small to medium-sized distributors. Also suitable for managing financials, warehouse operations, and customer relationships. Offers POS system integration and API customization. Comprehensive distribution management capabilities with robust inventory features including WMMS. However, users report slow performance, a clunky interface, and costly upgrades.Read more
NetSDLBetter suited for businesses of all sizes, including smaller companies. Caters to both online and offline sales management. Has positive ratings on G2. IBM Sterling Order Management alternative, competitor.Read more
PandoBetter for shipping management for large enterprises in manufacturing, consumer goods, and retail. Focuses on transportation management, rate negotiation, and cost tracking, leveraging AI for automation and data analysis.Read more
QuickBooks OnlineBetter for small to medium businesses needing basic accounting. Simpler and more user-friendly for basic financial management. Offers a more affordable pricing structure. Primarily focused on financial reporting and accounting, not order management. A QuickBooks Online alternative for order management and inventory visibility.Read more
Increff WMSBetter for retail businesses needing an easy-to-use, cloud-based WMS. Increff WMS has positive reviews for its user-friendly interface and real-time inventory features. It is growing faster than IBM Sterling Order Management.Read more
IBM Sterling Order Management FAQ
What is IBM Sterling Order Management and what does IBM Sterling Order Management do?
IBM Sterling Order Management is an enterprise-grade software that streamlines complex order fulfillment processes. It offers real-time inventory visibility, multi-channel order management, and automation capabilities. This improves customer satisfaction through flexible fulfillment and on-time delivery, ultimately boosting sales and profitability.
How does IBM Sterling Order Management integrate with other tools?
IBM Sterling Order Management integrates with existing systems through APIs and pre-built connectors. It connects with e-commerce platforms, marketplaces, and other enterprise systems like ERP and CRM. This allows for seamless data flow across the organization.
What the main competitors of IBM Sterling Order Management?
Alternatives to IBM Sterling Order Management include Epicor Prophet 21, NetSDL, Increff WMS, Cin7 Omni, and Cin7 Core. These competitors offer similar features such as inventory management, order fulfillment, and multi-channel integration for businesses of varying sizes.
Is IBM Sterling Order Management legit?
Yes, IBM Sterling Order Management is a legitimate order management software offered by IBM. It's a safe and reliable solution designed for large businesses to handle complex orders, offering features like real-time inventory visibility and omnichannel fulfillment. However, potential users should be aware of the high implementation costs and complex setup.
How much does IBM Sterling Order Management cost?
I cannot find pricing details for IBM Sterling Order Management. Contact IBM directly for a personalized quote based on your specific business needs and order management requirements.
Is IBM Sterling Order Management customer service good?
Customer reviews on IBM Sterling Order Management's customer service are mixed. Some users praise the helpful and superior service, while others express a need for improvement in their real-time assistance. Specific details on the areas for improvement are not provided in the reviews.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.