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HireRight description
HireRight gives employers the tools to conduct background checks, drug tests, and verify employment history and education credentials. It offers a large network of testing locations and digitized results reporting to streamline the hiring process. HireRight focuses on providing a single platform for all your pre-employment screening needs, simplifying compliance and decision-making for your business.
Who is HireRight best for
HireRight offers pre-employment screening tools for background checks, drug tests, and credential verification. While some users appreciate the digital reporting and wide network of testing locations, others have cited slow processing times and poor customer service as drawbacks. HireRight is best suited for large enterprises in regulated industries seeking a single platform for all screening needs.
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Best for enterprise businesses.
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Ideal for businesses in regulated industries like Finance, Healthcare, and E-commerce.
HireRight features
| Supported HireRight offers background checks in over 200 countries and territories. |
| Supported HireRight offers employment verification services globally. |
| Supported HireRight offers drug and health screening services, including pre-employment checks. |
| Supported HireRight offers motor vehicle records checks for candidates. |
| Supported HireRight offers various criminal background checks, including county, state, federal, and global searches. |
| Supported HireRight adheres to FCRA regulations for background checks, including drug and alcohol testing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
HireRight reviews
We've summarised 229 HireRight reviews (HireRight TrustPilot reviews and HireRight G2 reviews) and summarised the main points below.
- User-friendly interface for submitting information.
- Digital results reporting and online access to some features.
- Wide network of testing locations for drug tests.
- Integration with some Applicant Tracking Systems (ATS).
- Customizable background check packages.
- Slow and unresponsive background checks, often causing delays in hiring.
- Poor communication and unhelpful customer service, especially with international checks.
- Inaccurate information and difficulty verifying employment and education.
- Overly intrusive requests for personal information and documentation.
- Lack of transparency and difficulty tracking the progress of background checks.
HireRight pricing
The commentary is based on 10 reviews from HireRight G2 reviews.
HireRight's pricing is a common source of user complaints. Some reviewers mention unexpected charges, "al la cart pricing" for required services, and additional fees for standard features like MVRs. While some appreciate the electronic platform, the perceived value for the cost is questioned by several users.
Users sentiment
HireRight alternatives
Atlantic Employee ScreeningBetter fit for small to medium businesses. Emphasizes US-based customer support and transparent pricing. Offers continuous employee monitoring. Has significantly more momentum. Users praise fast turnaround times and excellent customer service. HireRight alternative; HireRight competitor.Read more
ClearStarClearStar offers background checks in more countries. HireRight is growing faster.Read more
CheckrBetter for small businesses and medium businesses. Has broader industry coverage. A HireRight competitor and alternative known for faster background checks.Read more
First AdvantageBetter fit for medium-sized businesses. Has more momentum based on LinkedIn employee growth. A HireRight competitor and alternative.Read more
MarketPayBetter for compensation management and salary benchmarking. More suitable for mid-size to large companies in software/IT, finance, and healthcare. Focuses on internal pay equity and competitiveness. A HireRight competitor focused on compensation, not pre-employment screening.Read more
AvalaraBetter for managing sales tax compliance, especially for e-commerce businesses. Serves a wider range of industries including Consumer Goods, Real Estate & Construction, Hospitality & Tourism, Non-profit & Government and Professional Services. Users appreciate accurate calculations and automated filing. However, users dislike customer support and pricing.Read more
HireRight FAQ
What is HireRight and what does HireRight do?
HireRight offers pre-employment screening tools, including background checks, drug tests, and employment/education verification. It provides a centralized platform for managing these processes, aiming to simplify compliance and hiring decisions, particularly for enterprise companies. However, some users report slow turnaround times and poor customer service.
How does HireRight integrate with other tools?
HireRight integrates with some Applicant Tracking Systems (ATS). However, users have reported slow processing times and poor communication, especially regarding international checks. More information on specific integrations is limited.
What the main competitors of HireRight?
HireRight's main competitors include Checkr, First Advantage, and ClearStar. These alternatives offer similar background check and pre-employment screening services, often with a focus on faster turnaround times and improved customer service. AssureHire is another competitor focusing on a user-friendly experience.
Is HireRight legit?
HireRight is a legitimate background check provider, but user reviews on platforms like Trustpilot and G2 raise concerns regarding slow processing times, poor customer service, and occasional inaccuracies. Consider exploring alternatives like Checkr or First Advantage if these factors are important to your business.
How much does HireRight cost?
HireRight does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific background screening needs.
Is HireRight customer service good?
HireRight's customer service receives overwhelmingly negative feedback. Users report unhelpful representatives, slow response times, and a lack of communication regarding background check status. Many express frustration with the company's poor service impacting their hiring process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.