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Avalara description
Avalara is a tax compliance software that automates sales tax calculations, manages tax filings, and ensures businesses comply with regulations in different regions. It integrates with popular e-commerce and accounting software. Avalara primarily serves businesses of all sizes, ranging from small businesses to large enterprises, simplifying their tax processes with accurate, real-time calculations, and automated filing.
Who is Avalara best for
Avalara automates sales tax compliance, calculations, filing, and remittance, integrating with e-commerce and accounting software. Users praise accurate calculations and automated filing but dislike slow customer support and unexpected price increases. Best for businesses seeking comprehensive tax automation.
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Best fit for small, mid-sized, and enterprise businesses.
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Ideal for e-commerce, retail, finance, and various other industries.
Avalara features
| Supported Avalara automates sales tax calculations, filing, and remittance to relevant jurisdictions. |
| Supported Avalara automatically updates tax rates and rules based on changes in tax legislation. |
| Supported Avalara calculates tax rates based on location and product taxability. |
| Supported Avalara automates sales and use tax calculations for transactions. |
| Supported Avalara automates sales tax return preparation and filing across multiple states. |
| Supported Avalara fully supports exemption certificate management. |
| Supported Avalara integrates with accounting software, including SAP, via its API and pre-built integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Avalara reviews
We've summarised 587 Avalara reviews (Avalara TrustPilot reviews and Avalara G2 reviews) and summarised the main points below.
- Accurate sales tax calculations, ensuring compliance with various jurisdictions
- Automated sales tax filing, saving time and reducing manual effort
- Exemption certificate management features (CertCapture) are highly praised
- Comprehensive tax coverage for businesses of all sizes, including international transactions
- Slow and unhelpful customer support, often requiring multiple follow-ups for resolution
- Unexpected price increases and billing issues, particularly with contract renewals
- Difficulties with integration, especially with QuickBooks Online, leading to errors and slowdowns
- Inaccurate data and erroneous API calls resulting in unexpected overage charges
Avalara pricing
The commentary is based on 76 reviews from Avalara G2 reviews and Avalara TrustPilot reviews.
Avalara's pricing is custom and depends on several factors, including the products and services purchased, the number of business applications integrated, the volume of sales transactions, and the number of states and jurisdictions where sales tax is collected. They offer set pricing for Avalara License Guidance for as low as $99 and Avalara Sales Tax Registration for $349 per location.
Users sentiment
See the Avalara pricing page.
Avalara alternatives
ZampBetter fit for medium-sized businesses focused on ecommerce, CPG, SaaS, and services. Transparent, all-inclusive pricing. Zamp is growing faster than Avalara.Read more
QuadernoBetter for international businesses needing VAT and GST support. Handles tax calculations but does not file directly. Less precise for US tax calculations. Checkout URLs only link to a single Stripe account. No manual invoice correction. Pricing may be an issue for smaller businesses. Has less momentum. An Avalara competitor and alternative.Read more
avalara vs Tax1099Better for 1099 and W2 form filing. A good Avalara competitor for those focused on IRS compliance. More affordable pricing options.Read more
LOVATBetter for VAT filing and calculations, especially for international businesses. Has strong momentum. Users praise the customer support and ease of use.Read more
SovosBetter suited for larger, global enterprises with complex tax needs. Caters to a wider range of international tax regulations. Has more momentum in terms of website traffic growth.Read more
VertexBetter for medium to large businesses. More focus on corporate tax obligations alongside sales tax and VAT. Includes indirect tax management for SAP systems. Has more momentum currently. Handles more complex tax configurations.Read more
Avalara FAQ
What is Avalara and what does Avalara do?
Avalara is a cloud-based tax compliance software automating sales tax calculations, filing, and remittance. It integrates with e-commerce and accounting platforms, helping businesses of all sizes manage sales tax complexities across various jurisdictions. Avalara ensures accurate calculations, automated filing, and exemption certificate management.
How does Avalara integrate with other tools?
Avalara integrates with popular accounting and e-commerce platforms, including SAP, via its API and pre-built integrations. This streamlines sales tax calculations, filing, and remittance, ensuring accurate and automated tax compliance.
What the main competitors of Avalara?
Top Avalara competitors include Sovos, Vertex, LOVAT, Anrok, Quaderno, and Zamp. These alternatives offer similar features like sales tax calculation, filing automation, and compliance management for various business sizes and industries.
Is Avalara legit?
Yes, Avalara is a legitimate tax compliance software provider. They offer automated solutions for sales tax calculations, filing, and remittance, helping businesses of all sizes maintain compliance. However, consider exploring alternatives due to user reports of slow customer support and unexpected price increases.
How much does Avalara cost?
Avalara pricing is largely based on transaction volume and specific needs, so there's no fixed price list. Contact Avalara for a custom quote to determine the cost for your business, though License Guidance starts at $99 and Sales Tax Registration is $349 per location.
Is Avalara customer service good?
Avalara's customer service receives mixed reviews. While some customers praise specific representatives for their helpfulness and prompt responses, many others express frustration with slow response times, unhelpful support agents, and difficulty resolving complex issues. Several users report unresolved tickets and unhelpful generic responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.