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Vertex description
Vertex provides cloud-based software that helps businesses manage their sales tax, VAT, and corporate tax obligations. It offers tools for tax calculation, compliance reporting, data management, and integrations with popular business applications. Focusing on automation and accuracy, Vertex aims to simplify tax processes, reduce audit risks, and free up internal resources for mid-sized and large companies, especially within industries with complex tax requirements like e-commerce and software.
Who is Vertex best for
Vertex is a cloud-based tax compliance solution praised for its accurate sales tax calculations and robust exemption certificate management. Users appreciate the regularly updated tax rates and user-friendly interface. However, some have noted limitations in reporting functionality and occasional performance issues. Vertex is best suited for mid-sized to large companies in industries with complex tax needs, particularly e-commerce and software.
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Best fit for mid-sized and large companies.
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Ideal for companies in software, retail, and regulated industries like finance and healthcare.
Vertex features
| Supported Vertex calculates sales and use taxes, ensuring compliance with tax rules. |
| Supported Vertex integrates transactional data, including spend, from SAP ERP systems. |
| Supported Vertex handles sales tax calculation and reporting for transactions in different states, counties, and cities. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Vertex reviews
We've summarised 306 Vertex reviews (Vertex Capterra reviews and Vertex G2 reviews) and summarised the main points below.
- Highly accurate sales tax calculation, praised for its precision and reliability.
- Robust exemption certificate management system, streamlining compliance and audit processes.
- Regularly updated tax rates and rules, ensuring compliance with changing regulations.
- User-friendly interface, making tax management tasks easier to navigate.
- Limited reporting functionality; inability to export to Excel for data analysis.
- Occasional system performance issues and slow response times, especially with large datasets.
- Lack of real-time transaction review capabilities; reliance on log files for troubleshooting.
- Customer support response times can be inconsistent, with delays experienced by some users.
Vertex pricing
The commentary is based on 12 reviews from Vertex G2 reviews.
Vertex is praised for its robust features and reliability in tax compliance. However, reviews consistently point to its high cost, particularly implementation and licensing fees, as a significant drawback. Despite the price, many consider Vertex a worthwhile investment for its automation and time-saving benefits.
Users sentiment
Vertex alternatives
ZampBetter fit for high-growth businesses, particularly e-commerce, CPG, SaaS, and service companies. Offers fully managed services and transparent pricing. Has significant momentum compared to Vertex as a Vertex competitor and alternative.Read more
SovosBetter for managing international tax compliance, particularly VAT, across more than 70 countries. Has stronger website traffic growth momentum. However, it has slower employee growth and users have reported it as expensive and difficult to use, with a clunky support system.Read more
AvalaraBetter for businesses of all sizes. Handles international transactions. Users report issues with customer support, pricing, and QuickBooks integration.Read more
LOVATBetter for small businesses and handles VAT filing in over 100 countries. Has stronger momentum currently.Read more
XeroBetter for small to medium businesses needing general accounting features. A Vertex alternative focused on financial management, not tax compliance. Offers broader integrations but has less reliable bank feeds and some users dislike the invoicing system.Read more
MarketPayBetter for compensation management, especially for salary benchmarking and analysis. Focuses on internal pay competitiveness and equity. Geared towards HR departments. Stronger customer support. Easier to scale.Read more
Vertex FAQ
What is Vertex and what does Vertex do?
Vertex is a cloud-based tax management software automating sales tax, VAT, and corporate tax compliance. It offers tools for tax calculation, reporting, and data management, integrating with business applications. Vertex simplifies tax processes, reduces audit risks, and frees up resources for mid-sized and large companies.
How does Vertex integrate with other tools?
Vertex integrates with popular business applications, including ERP systems like SAP, to manage transactional data and ensure accurate tax calculation. It streamlines tax processes by automating calculations, reporting, and compliance across multiple jurisdictions.
What the main competitors of Vertex?
Top Vertex competitors include Avalara, Sovos, and LOVAT. These alternatives offer similar tax compliance solutions for sales tax, VAT, and other regulatory requirements, often integrating with existing business systems. Anrok focuses specifically on SaaS businesses.
Is Vertex legit?
Yes, Vertex is a legitimate cloud-based tax software solution. It's known for accurate sales tax calculations and a robust exemption certificate management system. However, some users mention limited reporting features and occasional performance issues. Consider exploring alternatives like Avalara or Sovos for potentially improved functionality.
How much does Vertex cost?
I could not find pricing information for Vertex. Contact the vendor for product pricing details. Is Vertex worth it? Knowing the pricing will help determine if the product's value justifies the cost.
Is Vertex customer service good?
Vertex receives positive feedback for its customer support. Users highlight the helpfulness and responsiveness of the support team in resolving issues and providing guidance. However, some users mention occasional delays in response times and difficulty reaching the appropriate support personnel.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.