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HelpDocs description
HelpDocs is a knowledge base software that helps you create a searchable online library of help articles, FAQs, and tutorials. It's designed to reduce customer support requests by enabling customers to find answers to their questions independently. HelpDocs is easy to set up and customize, with features to tailor the look and feel to match your brand. It also offers analytics to track article performance and user searches. While suitable for businesses of all sizes, its focus on user-friendliness and clear, concise help content makes it particularly well-suited for mid-sized companies looking to improve customer support efficiency.
What companies are using HelpDocs?
Who is HelpDocs best for
HelpDocs is a knowledge base software designed to empower customers to self-serve, reducing support tickets. It's known for its easy setup, customization features, and analytics. HelpDocs is best for mid-sized companies aiming to streamline customer support with user-friendly help content.
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Best for small to medium-sized businesses (1-1000 employees) seeking efficient customer support.
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Ideal for software and e-commerce companies prioritizing user-friendly help content.
HelpDocs features
| Supported HelpDocs allows assigning roles and permissions to team members for effective collaboration. |
| Supported HelpDocs supports extensive branding and customization, including custom CSS and Javascript. |
| Supported HelpDocs provides centralized knowledge management designed for customer service. |
| Supported HelpDocs provides analytics and feedback tools to track engagement and refine documentation. |
| Supported HelpDocs allows creating and maintaining a public help center. |
HelpDocs pricing
The commentary is based on 1 reviews from HelpDocs G2 reviews.
HelpDocs is praised for its affordability, making it a cost-effective solution for knowledge base management. Users find it a great value, especially considering the features offered. While some desire more advanced UI/UX features, the price point remains a strong advantage.
See the HelpDocs pricing page.
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HelpDocs has a free trial.
Start
Keep your ticket volume at healthy levels.
Build
Provide unique & proactive self-serve support.
Grow
Smart access control for bigger teams.
HelpDocs alternatives
Document360Better for enterprise customers. A HelpDocs competitor and alternative, Document360 has broader industry applicability and is growing faster. Users praise the interface and search, but dislike editing and broken links.Read more
IntercomBetter for larger businesses needing AI chatbots and multi-channel support. More suitable for established companies in software and related industries. It has more momentum and offers AI-powered support automation. However, some users dislike its high pricing and complex email threading. A strong Intercom alternative for simpler knowledge bases.Read more
Zendesk Support SuiteBetter for larger businesses, with more extensive integrations and robust reporting. A HelpDocs alternative, Zendesk Support Suite has broader industry application and is growing faster. Some users dislike Zendesk Support Suite's support team and pricing structure.Read more
TettraBetter for internal knowledge management. Integrates with Slack and Microsoft Teams. Has a free plan. Geared towards smaller teams with a limited fit for large enterprises. Is growing faster in terms of web traffic but has declining employee growth.Read more
Help ScoutBetter for slightly smaller businesses. Has a free plan. Growing faster than HelpDocs. Includes shared inbox functionality.Read more
ArchbeeBetter for internal documentation and knowledge sharing. Has strong momentum and positive user feedback on its speed and integrations. A HelpDocs alternative or competitor focusing on technical documentation, especially for software teams.Read more
HelpDocs FAQ
What is HelpDocs and what does HelpDocs do?
HelpDocs is a knowledge base software that allows you to create a searchable library of help articles and FAQs. It's designed to reduce support tickets by empowering customers to self-serve, featuring customization options and analytics to track article performance. It's ideal for mid-sized companies prioritizing user-friendly help content.
How does HelpDocs integrate with other tools?
HelpDocs integrates with popular tools like Slack, HubSpot, and Google Analytics. It also offers webhooks and an API for custom integrations, allowing you to connect with various other platforms and streamline workflows. This ensures seamless data flow and enhanced functionality within your existing tech stack.
What the main competitors of HelpDocs?
HelpDocs's top competitors include Document360, Intercom, Zendesk Support Suite, Tettra, Help Scout, and Archbee. These alternatives offer similar features such as knowledge base management, AI-powered search, and integrations with popular platforms.
Is HelpDocs legit?
Yes, HelpDocs is a legitimate knowledge base software. It's designed for mid-sized companies prioritizing user-friendly design and efficient customer support through clear, concise help content. HelpDocs offers a 14-day free trial and various pricing plans to suit different needs.
How much does HelpDocs cost?
HelpDocs pricing starts at $55/month for the Start plan, $109/month for the Build plan, and $219/month for the Grow plan. They offer add-ons for extra domains, machine translations, and team accounts. A 14-day free trial is available. Annual plans offer a 20% discount.
Is HelpDocs customer service good?
HelpDocs' customer service is generally viewed positively. Users appreciate the responsive and helpful support team, quick resolution of issues, and the company's receptiveness to feedback. Some minor bugs have been reported with the editor, but these are typically addressed quickly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.