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Heartland Retail description
Heartland Retail is a cloud-based point-of-sale and retail management software designed for small to medium businesses with one or more locations. It aims to provide a comprehensive suite of tools for managing sales, inventory, customer loyalty, and online operations, all within a single platform. Heartland Retail emphasizes its ease of use, flexible solutions, and integrated payment processing, aiming to help retailers streamline operations, improve efficiency, and enhance the customer experience.
Who is Heartland Retail best for
Heartland Retail is a user-friendly POS and retail management software ideal for small to medium businesses. Users praise its real-time inventory tracking, reporting features, and excellent customer support for basic inquiries. However, some have reported difficulties with payroll integration and complex customer support issues. It offers robust inventory management, sales reporting, and customer loyalty programs.
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Best fit for small to medium businesses (SMBs) with one or more retail locations.
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Ideal for retail businesses seeking a comprehensive POS and retail management solution.
Heartland Retail features
| Supported Offers a cloud-based POS software with various hardware options. |
| Supported Supports credit cards, EMV chip cards, gift cards, mobile wallets, and more. Offers fast, secure, and reliable payment processing with transparent rates. |
| Supported Provides payroll and HR solutions from recruitment to retirement, helping manage employees effectively. |
| Supported Offers payroll solutions to simplify employee management duties and streamline payroll processing. |
| Supported Offers US-based customer support with short wait times and expertise in resolving issues. |
| Supported Supports in-store, online, and mobile payments with consistent functionality and support. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Heartland Retail reviews
We've summarised 260 Heartland Retail reviews (Heartland Retail Software Advice reviews, Heartland Retail Capterra reviews and Heartland Retail G2 reviews) and summarised the main points below.
- Real-time inventory management across multiple locations.
- User-friendly interface for sales transactions and basic tasks.
- Robust and customizable reporting features.
- Easy item creation and management.
- Excellent customer support responsiveness for basic inquiries.
- Payroll integration is difficult.
- Customer support can be unresponsive and unhelpful, especially with complex issues.
- BigCommerce integration has significant issues with price syncing and order processing.
- Limited customization for receipts and price tags, often requiring costly custom work.
- No built-in time clock feature for employee tracking.
Heartland Retail pricing
The commentary is based on 6 reviews from Heartland Retail Capterra reviews, Heartland Retail G2 reviews and Heartland Retail Software Advice reviews.
Heartland Retail's pricing is a common concern. Some users found the setup and monthly costs expensive, especially considering the perceived outdated system and lack of advertised features like tipping. Others found the cost reasonable for basic POS and inventory features. However, the value proposition diminishes with more complex needs like multi-location management.
Users sentiment
See the Heartland Retail pricing page.
POS
Heartland's POS system is designed to simplify business operations. It features durable hardware and software, offers over 75 integrations, provides custom reporting, and includes inventory management and loyalty programs.
Payments+
Heartland's Payments+ service provides businesses with predictable, flat-rate pricing and fees for payment processing. It includes features like eBilling, invoicing, financial services add-ons, and expert technical support.
Payroll+
Heartland's Payroll+ offers hire-to-retire people management tools. It includes an online payroll platform, tax management support, built-in recruiting and hiring tools, and access to HR professionals.
Heartland Retail alternatives
MarginEdgeBetter for medium-sized restaurant businesses. More focused on hospitality. Has stronger momentum.Read more
Lightspeed RetailBetter fit for larger retail businesses. Has more momentum. Integrates with QuickBooks and Xero. More costly; negative customer reviews on pricing and support. A Heartland Retail competitor.Read more
POS & POSBetter fit for mid-sized companies in hospitality, consumer goods, or media. Provides accounting integration and free options. Customer support and reliability may be concerns for some. A Heartland Retail competitor.Read more
Restroworks Inventory ManagementBetter for restaurant inventory management. Caters to larger restaurant chains, especially franchises. Has faster website traffic growth momentum.Read more
SupyBetter for multi-location restaurants. Has a faster website traffic growth. More focused on inventory management, procurement, and recipes. Offers mobile app support.Read more
KORONA POSBetter fit for restaurants and ticketing businesses. KORONA POS is growing faster and has better ratings. However, users report difficulty learning the system and a lack of a mobile app.Read more
Heartland Retail FAQ
What is Heartland Retail and what does Heartland Retail do?
Heartland Retail is a cloud-based POS and retail management software for small to medium-sized businesses. It offers tools for sales, inventory, customer loyalty, and online operations, all in one platform. Known for its user-friendly interface and robust reporting, Heartland Retail streamlines retail operations and enhances customer experience.
How does Heartland Retail integrate with other tools?
Heartland Retail integrates with various tools, including BigCommerce for e-commerce operations, though users have reported issues with this integration. It also integrates with payment processors for streamlined transactions. However, it lacks built-in payroll integration, which can be a drawback for some users.
What the main competitors of Heartland Retail?
Alternatives to Heartland Retail include Lightspeed Retail, KORONA POS, and POS & POS by Loyverse. These competitors offer similar features such as inventory management, sales reporting, and employee management tools, catering to various retail businesses.
Is Heartland Retail legit?
Heartland Retail is a legitimate retail management software. User reviews highlight its ease of use and robust reporting. However, some users have reported difficulties with specific integrations and customer support responsiveness for complex issues.
How much does Heartland Retail cost?
Heartland Retail offers custom pricing for its POS system. Payments+ costs 2.6% + 10¢ per transaction. Payroll+ is priced at $62 per month. Contact Heartland Retail for a personalized quote to determine if it's worth it for your business.
Is Heartland Retail customer service good?
Heartland Retail's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team for basic inquiries, others have experienced unhelpful and unresponsive support, especially with complex issues. Some users also mention long wait times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.