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Guesty description
Guesty is a software platform designed for managing vacation rentals and other short-term rental properties. It offers a suite of tools to automate and streamline operations like managing bookings across different platforms, communicating with guests, setting pricing, and handling payments. Guesty aims to help property managers save time, increase revenue, and improve guest experiences, regardless of their business size.
Who is Guesty best for
Guesty is a robust property management platform ideal for short-term rental businesses of all sizes. Users love the unified inbox and automation features, especially automated messaging. However, some users have reported issues with the VRBO integration and customer support. While the software offers comprehensive features, some find the pricing to be high.
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Best for small to enterprise-level property management companies.
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Ideal for businesses in the hospitality and tourism industry, as well as software and IT companies.
Guesty features
| Supported Guesty enables the creation of coupons and promotions for both OTAs and direct bookings. It allows setting up promotions based on length of stay and offers tools for managing discounts to optimize bookings. |
| Supported Guesty provides a booking engine that allows guests to make direct reservations. |
| Supported Guesty allows the creation of direct booking websites and provides its own booking engine. |
| Supported Guesty supports payment processing within its platform through GuestyPay. |
| Supported Guesty enables automated guest communication including booking confirmations, pre-arrival instructions, and post-stay feedback requests via its customizable automated messaging feature. |
| Supported Guesty synchronizes availability and rates across OTAs to prevent double bookings. |
| Supported Guesty offers a unified inbox, centralizing guest communications from various channels like email and SMS. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Guesty reviews
We've summarised 400 Guesty reviews (Guesty GetApp reviews, Guesty Software Advice reviews, Guesty TrustPilot reviews, Guesty Capterra reviews and Guesty G2 reviews) and summarised the main points below.
- The unified inbox for guest communication is highly praised
- Automation features like automated messages and tasks are very popular
- Multi-calendar view for managing multiple properties is a favorite
- Excellent and responsive account managers for larger clients
- Guesty is frequently lauded for its comprehensive feature set
- VRBO integration is often glitchy and causes issues
- Customer support can be very slow and unhelpful
- Many users feel Guesty is overpriced for the value provided
- Hidden costs, especially with payment processing fees
- Users report frequent bugs and glitches
Guesty pricing
The commentary is based on 49 reviews from Guesty Capterra reviews, Guesty G2 reviews and Guesty Software Advice reviews.
Guesty's pricing is generally considered high, especially for smaller businesses or those with few listings. Some users have found the pricing structure complex and opaque, with unexpected fees and upsells. Despite the high cost, some users feel the robust features and time-saving automation justify the expense.
Users sentiment
See the Guesty pricing page.
Guesty alternatives
AvantioBetter for larger businesses with 20+ properties. Avantio, a Guesty competitor and alternative, has slower customer support and a steeper learning curve. Pricing is generally considered less favorable.Read more
guesty vs LodgifyBetter fit for smaller businesses needing direct booking websites. Has a more user-friendly interface but less design flexibility. VRBO integration is reportedly challenging, and it lacks SMS messaging. Guesty alternative; Lodgify competitor.Read more
Hospitable.comBetter suited for smaller businesses focused on automation and communication. It has more momentum and higher user ratings. A Guesty alternative and competitor.Read more
TalkGuestOffers direct booking engine and automated messaging features. Fewer features and lower ratings than Guesty. Consider this Guesty competitor if pricing is a primary concern.Read more
BookervilleBetter rated by users. More affordable Guesty alternative. Excellent customer support. Simpler to use, especially for less tech-savvy users. Lacks robust mobile app and some integrations.Read more
UplistingBetter fit for smaller vacation rental businesses. Has a direct booking website builder and good automated messaging. However, it has slower customer support and limited mobile app functionality. VRBO integration limitations and payment management difficulties are also drawbacks for this Guesty competitor and alternative.Read more
Guesty FAQ
What is Guesty and what does Guesty do?
Guesty is a property management software specializing in short-term rentals. It automates tasks like guest communication, booking management, and payment processing across multiple platforms. Guesty aims to streamline operations, boost revenue, and enhance guest experiences for vacation rental businesses.
How does Guesty integrate with other tools?
Guesty integrates with various tools, including booking engines, payment processors, and messaging platforms. It offers a unified inbox, channel management, and direct booking websites, streamlining operations for property managers. However, some users report issues with the VRBO integration.
What the main competitors of Guesty?
Alternatives to Guesty include Lodgify, Hospitable.com, TalkGuest, HotelBee, Uplisting, and Hostaway. These competitors offer similar features for vacation rental management, such as channel management, automated messaging, and direct booking websites.
Is Guesty legit?
Yes, Guesty is a legitimate platform for managing vacation rentals. It offers helpful automation and a unified inbox, but some users find it pricey and experience occasional glitches with the software and customer support.
How much does Guesty cost?
Guesty does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific short-term rental management needs.
Is Guesty customer service good?
Guesty's customer service receives mixed reviews. While some users praise their dedicated account managers and quick responses, others express frustration with slow and unhelpful support, especially for technical issues. There are also complaints about support tickets being handled by multiple, seemingly random employees.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.