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Frill description
Frill helps businesses of all sizes centralize and manage customer feedback. This tool allows you to collect feedback, organize it into actionable insights, and update customers on your progress. Frill also enables you to publicly share your roadmap and announce new features.
What companies are using Frill?
Who is Frill best for
Frill is an ideal solution for small SaaS businesses looking to centralize customer feedback, prioritize feature requests, and share product updates. Users praise Frill's clean interface, frequent updates, and responsive customer support. However, some users dislike the complex pricing and limited widget customization. Consider Frill if you need a user-friendly platform for collecting and acting on customer feedback.
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Best for small businesses seeking to centralize customer feedback and improve product development.
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A versatile tool suitable for SaaS businesses focused on customer feedback management and product roadmaps.
Frill features
| Supported Frill offers a centralized platform to collect user feedback. |
| Supported Frill supports feature voting to influence product development. |
| Supported Frill supports public product roadmaps to keep customers informed. |
| Supported Frill offers a dedicated changelog feature called "Announcements" to keep users informed about product updates. |
Frill reviews
We've summarised 24 Frill reviews (Frill G2 reviews) and summarised the main points below.
- Excellent UI/UX, clean and intuitive interface.
- Fast development and frequent updates.
- Strong customer support and responsiveness.
- Easy feedback collection and roadmap management.
- Effective announcement features and widget.
- Confusing pricing structure with add-ons.
- Lack of social login options (Google, Facebook, Twitter).
- Widget styling clashes with website design, limited customization.
- No loginless voting option for non-users.
Frill pricing
Users sentiment
See the Frill pricing page.
Frill alternatives
CannyMore integrations with popular tools. Has positive pricing reviews and offers a free plan. Higher website traffic and employee growth, suggesting more momentum. A strong Canny alternative or competitor.Read more
SleekplanMore focused on feedback modules. Lacks public roadmaps, feature voting, and changelog features. Has a free plan.Read more
Microsoft FormsBetter for simple surveys and quizzes. Has broader industry applicability. Growing faster than Frill. Strong Microsoft 365 integration. Lacks advanced feedback and roadmap features.Read more
RapidrHas fewer features. Lacks a public product roadmap and changelog features. No user reviews available.Read more
Frill FAQ
What is Frill and what does Frill do?
Frill is a customer feedback and product roadmap management tool. It helps businesses collect, organize, and analyze user feedback, prioritize feature requests, and keep customers informed about product updates through a public roadmap and changelog. It's praised for its intuitive interface and fast development but criticized for its pricing and limited widget customization.
How does Frill integrate with other tools?
Frill integrates with tools through its public API and offers integrations with Slack, Intercom, and Zapier. This allows for streamlined workflows and feedback collection across various platforms. A public roadmap and changelog keep users informed on product updates.
What the main competitors of Frill?
Top alternatives to Frill include Sleekplan, Rapidr, and Upvoty. These competitors offer similar functionality, such as feedback collection, roadmap management, and customer communication features. Microsoft Forms, Qualtrics Customer Experience, and Google Workspace are also potential alternatives but with broader functionalities.
Is Frill legit?
Yes, Frill is a legitimate software tool for managing customer feedback. Users praise its intuitive interface, frequent updates, and strong customer support. However, some find the pricing confusing and desire more widget customization options. If you're considering Frill, also explore alternatives like Sleekplan or Upvoty.
How much does Frill cost?
Frill's pricing information is not publicly available. Contact Frill directly to obtain current product pricing details and determine if Frill is worth it for your needs.
Is Frill customer service good?
Frill's customer service is highly regarded by users, who praise the team's responsiveness and helpfulness. Users appreciate the easy setup and readily available support. While the software is new and some features are still under development, the team's proactive approach and commitment to improvement are appreciated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.