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Freshdesk for G Suite description
Freshdesk is a customer support platform designed to help businesses of all sizes manage customer interactions across multiple channels, including phone, email, chat, and social media. It aims to simplify and streamline customer support processes. Freshdesk offers features such as ticket management, automation, and reporting to help businesses resolve customer issues efficiently. It integrates with Google Workspace, allowing businesses to leverage their existing Google tools.
Who is Freshdesk for G Suite best for
Freshdesk for G Suite is a customer support solution ideal for small to medium-sized businesses leveraging Google Workspace. Users praise its seamless Google integration, user-friendly interface, and efficient ticket management. However, some users have noted limitations in G Suite app support and occasional notification delays. If your business relies heavily on G Suite and needs a streamlined customer support platform, Freshdesk might be the right fit.
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Best for small to medium-sized businesses using Google Workspace.
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Suitable for businesses seeking streamlined customer support within their existing G Suite.
Freshdesk for G Suite features
| Supported Freshdesk allows businesses to manage customer interactions across various channels like phone, email, chat, and social media. |
| Supported Freshdesk offers ticket management features to help businesses organize, track, and manage customer issues and requests efficiently. |
| Supported Freshdesk provides automation features to streamline customer support processes. |
| Supported Freshdesk offers reporting capabilities to help businesses analyze customer support performance. |
| Supported Freshdesk integrates with Google Workspace, allowing businesses to use their existing Google tools seamlessly. |
| Supported Freshdesk features Freddy AI Agent, an AI-powered customer service agent that provides autonomous, 24/7 service. |
Freshdesk for G Suite reviews
We've summarised 27 Freshdesk for G Suite reviews (Freshdesk for G Suite G2 reviews) and summarised the main points below.
- Easy single sign-on with Google Workspace.
- Seamless ticket and task allocation.
- User-friendly interface and easy navigation.
- Helpful dashboard view for quick action and performance monitoring.
- Efficient internal communication within the platform.
- Limited G Suite app support.
- Formatting text within tickets is difficult.
- Occasional delays in email notifications.
- Difficult setup process, especially for live chat integration.
- Reports data can be inconsistent or outdated.
Freshdesk for G Suite pricing
The commentary is based on 3 reviews from Freshdesk for G Suite G2 reviews.
Freshdesk for G Suite offers various pricing plans, which some users find overly granular. While separate licenses may be required for certain applications, the cost is generally perceived as reasonable, considering its benefits for customer support, SLA tracking, and team efficiency.
See the Freshdesk for G Suite pricing page.
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Freshdesk for G Suite has a free plan.
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Freshdesk for G Suite has a free trial.
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshdesk for G Suite alternatives
Freshworks Customer Service SuiteBetter for a wider range of industries including Healthcare, Retail, and Transportation. A Freshdesk for G Suite alternative offering broader integrations beyond the G Suite ecosystem. Not limited to G Suite integrations.Read more
StreakBetter for users who need CRM features and prefer working within Gmail. A Freshdesk for G Suite alternative, Streak has broader industry applicability. It has less momentum than Freshdesk for G Suite.Read more
Zendesk Support SuiteBetter for larger enterprises and a wider range of industries. Offers more robust reporting features and third-party integrations. A stronger alternative for businesses prioritizing diverse communication channels.Read more
NetHunt CRMBetter suited for sales and marketing teams. Has broader industry applicability. Grows faster than Freshdesk for G Suite.Read more
PylonBetter for B2B SaaS companies, especially those using Slack and Microsoft Teams. Has stronger momentum in terms of web traffic and employee growth. Geared towards medium-sized businesses.Read more
Freshdesk for G Suite FAQ
What is Freshdesk for G Suite and what does Freshdesk for G Suite do?
Freshdesk for G Suite is a customer support platform that integrates with Google Workspace. It allows businesses to manage customer interactions across various channels, automate workflows, and improve team collaboration, all within a familiar G Suite environment. It's ideal for small to medium-sized businesses using G Suite.
How does Freshdesk for G Suite integrate with other tools?
Freshdesk for G Suite integrates seamlessly with Gmail and other Google Workspace apps, enabling streamlined communication and efficient ticket management directly within your existing G Suite environment. However, users have noted limited support for some G Suite apps.
What the main competitors of Freshdesk for G Suite?
Top alternatives to Freshdesk for G Suite include Streak, Freshworks Customer Service Suite, NetHunt CRM, and Zendesk Support Suite. These options offer similar features like email integration, CRM functionalities, and streamlined customer support tools, often within the Gmail environment.
Is Freshdesk for G Suite legit?
Yes, Freshdesk for G Suite is a legitimate customer support platform. It integrates with Google Workspace and offers features like ticket management and automation. While setup, especially for live chat, can be difficult, many users appreciate its ease of use and single sign-on capabilities.
How much does Freshdesk for G Suite cost?
Freshdesk for G Suite pricing starts with a free plan. Paid plans are Growth at $15/agent/month, Pro at $49/agent/month, and Enterprise at $79/agent/month. A free trial is available. Freddy AI add-on pricing is not provided.
Is Freshdesk for G Suite customer service good?
Users appreciate Freshdesk for G Suite's easy G Suite integration, helpful dashboard, and efficient internal communication. However, some users mention limited G Suite app support, difficulties with formatting text within tickets, and occasional email notification delays.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.